Comments on: Is PayPal Dropping the Ball?

By: Anthony

Anthony — Wed, 07 May 2008 02:20:19 +0000

Since Paypal purchased Verisign we have had nothing but problems with the gateway. I have a busy site and do up to 200 transactions per minute.
There are time when the paypal gateway just doesn’t respond for am hour. It is really quite unbeliveable. When Verisign had the gateway, I had not one failure to connect to the server error in seven years. I get them now daily.
I am moving away as fast as possible.

By: PayPal: Worst. Support. Ever!

PayPal: Worst. Support. Ever! — Sat, 13 Oct 2007 00:53:55 +0000

[...] you read our blog often, you might get the impression we’ve got something against PayPal; well, as of today, I for one officially [...]

By: Tim Johnson

Tim Johnson — Wed, 28 Mar 2007 02:18:42 +0000

I’m a web developer/programmer and have some clients with verisign.
One of them has had a live account for a year, but we’ve offered a portal
directly to paypal at the same URL. Most customers of this client have used paypal with little or not complaint. Some transaction have flowed thru verisign without any problem.

On the other hand, I’ve been working with a very large project, the client/owner of the project set up a test account with verisign prior to the
acquisition by paypal. Test transactions went well. Tech support was readily available.

Not this client is ready to go online, verisign seems to have gone to hell in a basket. We’re getting server errors and other strange message from the verisign site. Tech support is no longer available.
Attempts to call customers service get my client put on hold and on what he calls an “infinite loop” (well, he used to be a programmer himself). It looks to me like a disaster. I’ve advised him to wait a week and see if things improve before trying to go live. From all observations, it does not seem like the same company. Very discouraging, we may have to rework the system for another gateway.

By: Gettys

Gettys — Tue, 20 Feb 2007 05:02:01 +0000

I had problems with paypal when I reported my card lost and told them to stop the card from being used. They did not stop it and someone used it all up. Then I got an email saying someone accessed my account and changed my email address. So I stipped using paypal. Then I got an email saying I owe them $298.00. Palpal is a rip off Im trying Bidpay or money orders or checks now.

By: Peter

Peter — Tue, 20 Feb 2007 00:32:18 +0000

Right about different login URL’s. I was given several alternate URL’s to use a couple of months ago when I was able to talk to PayPal rep.
I am at home now so don’t have but I did try those at office and was able to get into one but it was unstable. Even now I am still seeing, “Message Error: An error occurred while retrieving the information. Please try again later.”

I am not looking forward to tomorrow

By: Fred

Fred — Mon, 19 Feb 2007 18:33:04 +0000

Peter,

I’m having the same problem; however, I’ve been able to log into the manager. The problem in the manager though is that I’m not able to view any reports! I too have called PayPal multiple times today only to find out that no one is working at PayFlow!! I called back to PayPal and explained the problem and the support specialist told me that they were aware of the problem and to check back in 4 to 5 hours. I started receiving emails from my customers last night around 11pm indicating they were unable to process payments on my site. Right now it’s 1:30 pm Eastern time and the problem isn’t resolved yet!!!

At this point I’m looking for a different company to go with. I can understand that there will be problems, but I can’t understand how a giant like paypal finds it okay to give all of their support staff time off at the same time!

try https://manager.paypal.com to access your manager page.

By: Levi Cooperman

Levi Cooperman — Mon, 19 Feb 2007 16:14:13 +0000

Hi Peter,

I’m able to login fine into the old version of Payflow Pro manager. I am not getting the error you describe. Perhaps try the old login page that you used to use with VeriSign.

By: Peter

Peter — Mon, 19 Feb 2007 15:12:37 +0000

It’s prsident’s day here in the US, that means a bank holiday.

I canont login to Paypal Payflow, all login URL’s give a 500 server not found error. I try to call paypal via their BS support numbers. Usual numerous phone options to push – all go to a click and then a dead line. All except option # 1 which is paid support. Recording option #1 asks to please enter support id number – which we don’t have, we came over from Verisign and have had not interaction with Paypal yet alone an option ot even buy support. Ayway this recording continues tosay that all support is on holiday except for paid support. Asmentione I don’t have a paid support – nor have I been offered a chance to buy paid support. OK so what if my customers are sitting at home on holiday and want to buy via the internet but keep getting errors. By the way why are they gettign errors? We have been on same system for years the only thing that changed is Paypal buying Verisign. Seeking new CC processor. Paypal stinks.

By: Inspiration and Blogging - Don’t Make This Mistake

Inspiration and Blogging - Don’t Make This Mistake — Wed, 20 Dec 2006 15:26:50 +0000

[...] Levi, who has written classics such as, “Snakes on a Plane for Dummies” and “Is PayPal Dropping the Ball?“, read my email, took 20 minutes and wrote this post. I have to say that was not up to his usual standard, and it was my fault. You have to be inspired to write a post …or at least a post one you release publicly. I forced this one. [...]

By: ReFresh: December 06 Edition

ReFresh: December 06 Edition — Mon, 18 Dec 2006 19:35:04 +0000

[...] 2nd Place: “Is PayPal Dropping the Ball?” with 25 comments. “Until now I had no hard evidence or obvious indicator that this was going to happen, I was just going on my gut instinct. Today I’m afraid my spidey sense may have been right.” [...]