PayPal Has Dropped the Ball
Only one month after the PayPal debacle with VeriSign payment services, PayPal is at it again. The problem started yesterday, as mentioned by W. Newell and me in some comments here. I started this cryptic error when trying to login to my VeriSign Manager:
| Error (4024) | |
| An error has occurred. Please try your request again in a few minutes. If you continue to receive this error, please contact Customer Service. | |
The really annoying part is that I thought I had entered in the wrong password (which can happen a lot with me), and I spent five minutes re-entering the password. When I eventually realized the error was not a wrong password, I tried calling and was put on hold for 45 minutes and finally spoke to someone who said “an engineer is working on it”.
This happened yesterday, but I was eventually able to login. This morning I am still periodically getting the error.
I haven’t heard of anyone having problems processing their transactions, so I am hoping it is just the online VeriSign Manager that is not working.
helps invoice enough money to buy a 
11:12 am
[...] Running through a few of my posts over the last few months I realize that I’m coming across as fairly negative towards PayPal (PayPal Has Dropped the Ball, Is PayPal Dropping the Ball), even though those posts are directed at their operation of the VeriSign payment gateway service, it still sounds as though I hate PayPal. One of the reasons I have had the hate-on for PayPal is probably jealousy, kind of like all those Mac users who love to hate Microsoft and PC’s. Perhaps there hasn’t been enough PayPal love-in’s, so here goes: [...]
1:26 am
I went to the trouble of physically calling PayPal for a customer whose PayPal account had clearly been compomised (they asked the goods to be sent to a girlfriend West Africa but could not provide any further identity checks). PayPal said they would not do anything despite agreeing that there was obvious fraud going on. They just didn’t care. You would think they’d at least phone the owner of the account in the UK or check other transactions on that account to see if there were other obvious thefts recently. But according to PayPal, it wasn’t a problem sellers need to concern themselves as long as you post the goods to the address on the payment confirmation (which is often outdated and cannot be used to send goods). PayPal just didn’t care about this customer, and I think this is the reason a lot of people are shying away from it.
It was a huge surprise to me that trust wasn’t that high on their agenda, and for that reason I’m going to start offering people alternative payment options.