Comments on: PayPal Has Dropped the Ball http://www.freshbooks.com/blog/2006/06/27/paypal-has-dropped-the-ball/ A blog about our thoughts on entrepreneurship, teamwork, our services, the Web and anything we find interesting. Thu, 09 Feb 2012 16:25:11 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Murray http://www.freshbooks.com/blog/2006/06/27/paypal-has-dropped-the-ball/comment-page-1/#comment-69923 Murray Thu, 24 Jun 2010 06:26:06 +0000 http://www.freshbooks.com/blog/2006/06/27/paypal-has-dropped-the-ball/#comment-69923 I went to the trouble of physically calling PayPal for a customer whose PayPal account had clearly been compomised (they asked the goods to be sent to a girlfriend West Africa but could not provide any further identity checks). PayPal said they would not do anything despite agreeing that there was obvious fraud going on. They just didn't care. You would think they'd at least phone the owner of the account in the UK or check other transactions on that account to see if there were other obvious thefts recently. But according to PayPal, it wasn't a problem sellers need to concern themselves as long as you post the goods to the address on the payment confirmation (which is often outdated and cannot be used to send goods). PayPal just didn't care about this customer, and I think this is the reason a lot of people are shying away from it. It was a huge surprise to me that trust wasn't that high on their agenda, and for that reason I'm going to start offering people alternative payment options. I went to the trouble of physically calling PayPal for a customer whose PayPal account had clearly been compomised (they asked the goods to be sent to a girlfriend West Africa but could not provide any further identity checks). PayPal said they would not do anything despite agreeing that there was obvious fraud going on. They just didn’t care. You would think they’d at least phone the owner of the account in the UK or check other transactions on that account to see if there were other obvious thefts recently. But according to PayPal, it wasn’t a problem sellers need to concern themselves as long as you post the goods to the address on the payment confirmation (which is often outdated and cannot be used to send goods). PayPal just didn’t care about this customer, and I think this is the reason a lot of people are shying away from it.

It was a huge surprise to me that trust wasn’t that high on their agenda, and for that reason I’m going to start offering people alternative payment options.

]]> By: Gotta Love PayPal http://www.freshbooks.com/blog/2006/06/27/paypal-has-dropped-the-ball/comment-page-1/#comment-6435 Gotta Love PayPal Mon, 24 Jul 2006 15:12:41 +0000 http://www.freshbooks.com/blog/2006/06/27/paypal-has-dropped-the-ball/#comment-6435 [...] Running through a few of my posts over the last few months I realize that I’m coming across as fairly negative towards PayPal (PayPal Has Dropped the Ball, Is PayPal Dropping the Ball), even though those posts are directed at their operation of the VeriSign payment gateway service, it still sounds as though I hate PayPal.  One of the reasons I have had the hate-on for PayPal is probably jealousy, kind of like all those Mac users who love to hate Microsoft and PC’s.  Perhaps there hasn’t been enough PayPal love-in’s, so here goes: [...] [...] Running through a few of my posts over the last few months I realize that I’m coming across as fairly negative towards PayPal (PayPal Has Dropped the Ball, Is PayPal Dropping the Ball), even though those posts are directed at their operation of the VeriSign payment gateway service, it still sounds as though I hate PayPal.  One of the reasons I have had the hate-on for PayPal is probably jealousy, kind of like all those Mac users who love to hate Microsoft and PC’s.  Perhaps there hasn’t been enough PayPal love-in’s, so here goes: [...]

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