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August, 2006

On Crisis Communications and “What if We Didn’t Own the Company?”

On Crisis Communications and “What if We Didn’t Own the Company?”

The past 48 hours have been intense. Last night we got some rest and now we are beginning to reflect on our trials and tribulations. If you read this post, you know that as an acknowledgement of our recent troubles, we decided to upgrade every FreshBooks account – even those unaffected by the issues. Now, …



Up and Running

by Mike McDerment  |  August 30/2006  | 
Up and Running

Sadly, after almost two and a half years of uninterrupted service, our streak of 100% uptime has come to an end in a rather painful way. What Happened Exactly Yesterday morning we were experiencing sub-optimal performance with a piece of hardware and we decided to replace the hardware and nip the problem in the bud. …



On Entrepreneurs: The Founder of Inc Magazine

On Entrepreneurs: The Founder of Inc Magazine

Here is an excerpt from Small Giants – a fantastic book about exceptional small companies. Here is a quote from the founder of Inc Magazine: “I kept thinking the entrepreneur is like an artist, only business is the means of his expression…He creates [a business] from nothing, just like a blank canvas. It’s amazing. Someone …



Transitional Services

Transitional Services

I’m about to coin a phrase, or make a fool of myself by describing a concept that has been around for ages. Hold on to your hats, here come my thoughts on “transitional services”. Transitional Services are services that facilitate a user’s transition from one platform to the next – or at the least, ease …



FreshBooks Hits 80,000 Users

by Jeff Sarmiento  |  August 24/2006  |  , , ,
FreshBooks Hits 80,000 Users

Earlier this week FreshBooks exceeded the 80,000 user count. Along with the much anticipated ground mail release yesterday, we’ve recently received positve mentions from the likes Rafe Needleman of CNET and Marshall Kirkpatrick of Techcrunch. With a user count milestone, a successful ground mail release, some honourable mentions plus the end of summer around the corner, I sense …



Meeting the Needs of Small Businesses

Meeting the Needs of Small Businesses

We released our ground mail service today. Someone bought 100 stamps within the first 90 seconds. That’s a nice validation. The real story with our release today is this: countless businesses that are STUCK in the old/offline world and trying to get to the web so they can leverage the benefits of the internet (cost …



How to Add Your RSS Feed to a Feed Reader

by Jeff Sarmiento  |  August 23/2006  | 
How to Add Your RSS Feed to a Feed Reader

New in version 3.4 is the ability for you to receive your recent activity updates in an RSS feed. For those new to the world of RSS, here is a little guide to adding your RSS feed to a feed reader. In the example below I will be using a feed reader recommended by FreshBooks called Feedreader. 1. …



Don’t Let Fear Stand in Your Way

Don’t Let Fear Stand in Your Way

I am beginning to see more Doom and Gloom posts lately.  So I figured I’d take a moment to write a post about the single biggest obstacle standing between anyone who is thinking about running a business and their success:  FEAR of FAILURE. That’s right.  It’s not money, or strategy, or talent, that stops entrepreneurs.  …



Now We’re a Platform

Now We’re a Platform

Now FreshBooks is truly a billing platform. Why are we a billing platform? With the release of our API, businesses can leverage the benefits of FreshBooks and integrate FreshBooks into that existing process in much the same way as businesses use Salesforce’s App Force to leverage SalesForce. A major benefit of FreshBooks is it helps …



Do Not Develop Your Own Online Billing Solution

by Mike McDerment  |  August 21/2006  | 
Do Not Develop Your Own Online Billing Solution

Levi wrote this about three years ago. I’m republishing it today because, much of it is as true today as it ever was. Sometimes people tell us they were going to build their own online billing solution until they came across FreshBooks and realized there was no point. Leveraging a proven solution makes a lot …




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