Comments on: On Crisis Communications and “What if We Didn’t Own the Company?” http://www.freshbooks.com/blog/2006/08/31/on-crisis-and-%e2%80%9cwhat-if-we-didn%e2%80%99t-own-the-company%e2%80%9d/ A blog about our thoughts on entrepreneurship, teamwork, our services, the Web and anything we find interesting. Thu, 09 Feb 2012 17:16:16 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Reginald D http://www.freshbooks.com/blog/2006/08/31/on-crisis-and-%e2%80%9cwhat-if-we-didn%e2%80%99t-own-the-company%e2%80%9d/comment-page-1/#comment-13517 Reginald D Sun, 03 Sep 2006 03:24:50 +0000 http://www.freshbooks.com/blog/2006/08/31/on-crisis-and-%e2%80%9cwhat-if-we-didn%e2%80%99t-own-the-company%e2%80%9d/#comment-13517 So this is why everything went to hell in a hand basket? Well I must say that I feel silly waiting until now to read your blog. I assumed that one of my employees fudges things up... I suppose I should apologize for yelling at him or maybe I should give him your phone number so he can pass along the obscenities I shouted at him. I take full responsibility for my lack of awareness and I am tastefully satisfied that you have done the same for your mistakes. There is just one thing that bothers me about this whole disaster and that is the company who is at fault is rackspace. This is troublesome. I truly am A OK with Freshbooks. If Freshbooks would have been the ones who fudged up AND then take responsibility (kudos!) I have not think twice about continuing doing business with you folks. The problem is that the incompetence displayed by rackspace is out of your hands! I would like a contact name and number for someone who works at rackspace. I want to be assured that they will not be asleep and actually be able to avert this sort of disaster from occurring ever again. Furthermore, where is their apology? How many millions of dollars in revenue have gone up in the air in an air balloon as a result of their actions? Freshbooks - A OK. Rackspace - Phooey! So this is why everything went to hell in a hand basket? Well I must say that I feel silly waiting until now to read your blog. I assumed that one of my employees fudges things up… I suppose I should apologize for yelling at him or maybe I should give him your phone number so he can pass along the obscenities I shouted at him.

I take full responsibility for my lack of awareness and I am tastefully satisfied that you have done the same for your mistakes. There is just one thing that bothers me about this whole disaster and that is the company who is at fault is rackspace. This is troublesome.

I truly am A OK with Freshbooks. If Freshbooks would have been the ones who fudged up AND then take responsibility (kudos!) I have not think twice about continuing doing business with you folks. The problem is that the incompetence displayed by rackspace is out of your hands!

I would like a contact name and number for someone who works at rackspace. I want to be assured that they will not be asleep and actually be able to avert this sort of disaster from occurring ever again. Furthermore, where is their apology? How many millions of dollars in revenue have gone up in the air in an air balloon as a result of their actions?

Freshbooks – A OK. Rackspace – Phooey!

]]> By: Donna http://www.freshbooks.com/blog/2006/08/31/on-crisis-and-%e2%80%9cwhat-if-we-didn%e2%80%99t-own-the-company%e2%80%9d/comment-page-1/#comment-13244 Donna Fri, 01 Sep 2006 13:39:28 +0000 http://www.freshbooks.com/blog/2006/08/31/on-crisis-and-%e2%80%9cwhat-if-we-didn%e2%80%99t-own-the-company%e2%80%9d/#comment-13244 I think you guys will only do good if you continue to follow this honest communication process. And I do agree that had you have overhead outside bosses, this would take alot of time and calculations to just go ahead with the upgrade. My account was one that was affected by this incident and I just want to thank you for what you have done already. I am fortunate enough to not have lost a lot and hope that this is the kind of service I can expect in the future: prompt action and honesty. Keep it up. I think you guys will only do good if you continue to follow this honest communication process. And I do agree that had you have overhead outside bosses, this would take alot of time and calculations to just go ahead with the upgrade.

My account was one that was affected by this incident and I just want to thank you for what you have done already. I am fortunate enough to not have lost a lot and hope that this is the kind of service I can expect in the future: prompt action and honesty.

Keep it up.

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