Comments on: Dell…Just Let Us Go http://www.freshbooks.com/blog/2007/03/20/delljust-let-me-go/ A blog about our thoughts on entrepreneurship, teamwork, our services, the Web and anything we find interesting. Thu, 09 Feb 2012 09:44:08 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Barrie North http://www.freshbooks.com/blog/2007/03/20/delljust-let-me-go/comment-page-1/#comment-34318 Barrie North Wed, 21 Mar 2007 16:57:20 +0000 http://www.freshbooks.com/blog/2007/03/20/delljust-let-me-go/#comment-34318 I am pretty sure that this does violate the can-spam act Its also a good case scenario of how blogs can effect a companies PR ;) Similar thing here: http://www.compassdesigns.net/joomla-blog/general-joomla/customer-service-and-aweber.html I am pretty sure that this does violate the can-spam act

Its also a good case scenario of how blogs can effect a companies PR ;)

Similar thing here:
http://www.compassdesigns.net/joomla-blog/general-joomla/customer-service-and-aweber.html

]]> By: Rod http://www.freshbooks.com/blog/2007/03/20/delljust-let-me-go/comment-page-1/#comment-34310 Rod Wed, 21 Mar 2007 15:33:04 +0000 http://www.freshbooks.com/blog/2007/03/20/delljust-let-me-go/#comment-34310 Personally I don't do Dell, nor do I ever recommend it to clients. Since they outsourced their support for all but really, REALLY big clients to somewhere-over-the-sea several years back they've been on my black list. By far I prefer and recommend HP/Compaq. All of the major mfgs put tons of crap in their preloads and you have to wipe the machine and reinstall clean so that's not the issue. The issue for me is QUALIFIED support available when needed - with no language barriers. An HP will respect your contact preferences, I bought a new laptop at Christmas and have received zero additional marketing email since that point because that's what I chose during the sales process. Now that's honoring customer wishes! Personally I don’t do Dell, nor do I ever recommend it to clients. Since they outsourced their support for all but really, REALLY big clients to somewhere-over-the-sea several years back they’ve been on my black list. By far I prefer and recommend HP/Compaq. All of the major mfgs put tons of crap in their preloads and you have to wipe the machine and reinstall clean so that’s not the issue. The issue for me is QUALIFIED support available when needed – with no language barriers. An HP will respect your contact preferences, I bought a new laptop at Christmas and have received zero additional marketing email since that point because that’s what I chose during the sales process. Now that’s honoring customer wishes!

]]> By: Mike McDerment http://www.freshbooks.com/blog/2007/03/20/delljust-let-me-go/comment-page-1/#comment-34230 Mike McDerment Wed, 21 Mar 2007 04:00:18 +0000 http://www.freshbooks.com/blog/2007/03/20/delljust-let-me-go/#comment-34230 @Jeremy - oh we "de-delled" those machines right away...funny. Thanks for the kind words about the blog - comments like that are fuel. @Adam - I think it is illegal via the CAN SPAM act a few years back...but maybe they get 10 days before things get ugly from a litigation standpoint. Anyway you slice it it's not what customers want so I don't see why they do it. @Jeremy – oh we “de-delled” those machines right away…funny. Thanks for the kind words about the blog – comments like that are fuel.

@Adam – I think it is illegal via the CAN SPAM act a few years back…but maybe they get 10 days before things get ugly from a litigation standpoint. Anyway you slice it it’s not what customers want so I don’t see why they do it.

]]> By: Adam Prall http://www.freshbooks.com/blog/2007/03/20/delljust-let-me-go/comment-page-1/#comment-34218 Adam Prall Wed, 21 Mar 2007 02:31:21 +0000 http://www.freshbooks.com/blog/2007/03/20/delljust-let-me-go/#comment-34218 Doesn't U.S. law require immediate compliance? This 10-day thing is found all over the net, but the supposed reasoning behind taking this much time to repair a database entry is ridiculous, much like the banking policy of hanging onto check funds for 7+ days before posting it! Doesn’t U.S. law require immediate compliance? This 10-day thing is found all over the net, but the supposed reasoning behind taking this much time to repair a database entry is ridiculous, much like the banking policy of hanging onto check funds for 7+ days before posting it!

]]> By: Jeremy http://www.freshbooks.com/blog/2007/03/20/delljust-let-me-go/comment-page-1/#comment-34212 Jeremy Wed, 21 Mar 2007 02:17:00 +0000 http://www.freshbooks.com/blog/2007/03/20/delljust-let-me-go/#comment-34212 By the way this blogs is consistently one of the best ones I read. And I read alotta blogs. :-) By the way this blogs is consistently one of the best ones I read. And I read alotta blogs. :-)

]]> By: Jeremy http://www.freshbooks.com/blog/2007/03/20/delljust-let-me-go/comment-page-1/#comment-34211 Jeremy Wed, 21 Mar 2007 02:15:51 +0000 http://www.freshbooks.com/blog/2007/03/20/delljust-let-me-go/#comment-34211 I've never heard of being "Dell-ed." But ask any IT guy what "De-Dell-ing" means. In context: "We just got 6 computers in today, but we have to de-Dell them before we set them up." I’ve never heard of being “Dell-ed.” But ask any IT guy what “De-Dell-ing” means. In context: “We just got 6 computers in today, but we have to de-Dell them before we set them up.”

]]> By: John B http://www.freshbooks.com/blog/2007/03/20/delljust-let-me-go/comment-page-1/#comment-34137 John B Tue, 20 Mar 2007 20:55:28 +0000 http://www.freshbooks.com/blog/2007/03/20/delljust-let-me-go/#comment-34137 Overstock.com is the same. Worse, even. I made one purchase and kept getting swamped with e-mail even though I opted out (so I thought) when I placed my order. Went back to the site to unsubscribe and got the same BS about it taking ten days to process the request. *super-weak* Finally they let me go. I will not return (but I returned the item so they lost out completely). Overstock.com is the same. Worse, even. I made one purchase and kept getting swamped with e-mail even though I opted out (so I thought) when I placed my order. Went back to the site to unsubscribe and got the same BS about it taking ten days to process the request.

*super-weak*

Finally they let me go. I will not return (but I returned the item so they lost out completely).

]]> By: Mike McDerment http://www.freshbooks.com/blog/2007/03/20/delljust-let-me-go/comment-page-1/#comment-34135 Mike McDerment Tue, 20 Mar 2007 20:35:12 +0000 http://www.freshbooks.com/blog/2007/03/20/delljust-let-me-go/#comment-34135 They call that being "Dell-ed"? Ouch. They call that being “Dell-ed”? Ouch.

]]> By: Laura Slater http://www.freshbooks.com/blog/2007/03/20/delljust-let-me-go/comment-page-1/#comment-34133 Laura Slater Tue, 20 Mar 2007 20:29:54 +0000 http://www.freshbooks.com/blog/2007/03/20/delljust-let-me-go/#comment-34133 Dude - you got Dell-ed. :) Dude – you got Dell-ed. :)

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