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Last night members of the FreshBooks team donned the FreshBooks tees and climbed the CN Tower for a good cause: the WWF and the fight against global warming. We had a final donation amount of $585.00 (but it’s not too late to add to that), we also had a strong performance in the climb with …

Something I have taken an interest in over the last couple of years is product reinvention. I’ve been thinking about this lately because of something Triscuits has done. I grew up in a Triscuits household. Two things we ALWAYS had in stock when I was growing up were granola and Triscuits. Don’t ask…my friends used …

Just wanted to let you know that we are closing the FreshBooks office two hours early today for an all-hands meeting, and then some snacks and libations. So… as of 4 PM EST today we will not be available by phone or email or in the forum, as we are meeting to spend some quality …

Handling an upset client the right way can mean the difference between losing that customer forever and having them share their great experience with prospective clients.  Worse yet, you never know when you might be talking to a blogger.  If you upset a blogger like Jeff Jarvis whose unpleasant run in with Dell prompted a …

After the release of our benchmarking Report Cards we received a few pieces of feedback from our clients saying that they could not determine their percentile rating because of colour blindness. Mainly distinguishing between the green and orange boxes for “Your Percentile” rating. See below: So we decided to …

Toronto is an amazing city, not quite on the scale of cities like London, New York and Paris… but it has a few claims to fame that those cities don’t have. One of which is the tallest free-standing structure in the world — the CN Tower. Every year …

Moments ago we released FreshBooks Report Cards Service. I wanted to take a moment and talk about where this service is heading. The Report Cards service is a new FreshBooks offering and it will evolve over time. Gradually FreshBooks will be releasing features that help the businesses within our community connect so that the best …

The following is a list of Frequently Asked Questions about the FreshBooks report card service. How do I access my Report Card? When is the next Report Card coming out? Why can’t I see my industry averages? What about my privacy? What is the quality of the data and who is in my industry? Why …

We are holding a virtual press conference about the launch of the FreshBooks Report Card Service today at the Web 2.0 Expo facilitated by the good folks at Yugma. You can join the “press conference” for free and ask me questions if you like. Here is how you dial in: First, join the presentation at: …