Comments on: PayPal: Worst. Support. Ever! http://www.freshbooks.com/blog/2007/10/12/paypal-worst-support-ever/ A blog about our thoughts on entrepreneurship, teamwork, our services, the Web and anything we find interesting. Wed, 17 Mar 2010 22:26:59 -0400 http://wordpress.org/?v=2.8.4 hourly 1 By: Ryan http://www.freshbooks.com/blog/2007/10/12/paypal-worst-support-ever/comment-page-1/#comment-68815 Ryan Sun, 10 Jan 2010 05:18:04 +0000 http://www.freshbooks.com/blog/2007/10/12/paypal-worst-support-ever/#comment-68815 Nice to know these things before getting caught up. I never really liked PayPal because I always felt they put too little in and should improve integration. They should be following up, not the user. Nice to know these things before getting caught up. I never really liked PayPal because I always felt they put too little in and should improve integration. They should be following up, not the user.

]]> By: Kati http://www.freshbooks.com/blog/2007/10/12/paypal-worst-support-ever/comment-page-1/#comment-67143 Kati Thu, 16 Jul 2009 22:41:24 +0000 http://www.freshbooks.com/blog/2007/10/12/paypal-worst-support-ever/#comment-67143 Pay Pal has to be the worst company I have ever done business with. They locked my funds and now I can't access them at all. They are asking for a ton of personal information and treating me like I did something wrong. I have heard that they freeze peoples accounts and don't let them access money so they can gain interest from the balances. This is so wrong. How can they get away with it? Pay Pal has to be the worst company I have ever done business with. They locked my funds and now I can’t access them at all. They are asking for a ton of personal information and treating me like I did something wrong. I have heard that they freeze peoples accounts and don’t let them access money so they can gain interest from the balances. This is so wrong. How can they get away with it?

]]> By: Marc Miller http://www.freshbooks.com/blog/2007/10/12/paypal-worst-support-ever/comment-page-1/#comment-64539 Marc Miller Thu, 02 Oct 2008 16:08:07 +0000 http://www.freshbooks.com/blog/2007/10/12/paypal-worst-support-ever/#comment-64539 Upon finding a glitch in the most recent version of the PayPal browser plugin, I clicked the link in the plugin to "Report a problem." It opened an email addressed to plugin-feedback@paypal.com. So far so good, right? I described the bug (plugin conflicts with Firefox's builtin autocomplete feature, and its own autocomplete doesn't work any better), steps to reproduce, expected vs. actual results. First I got a response from Nathan, explaining that my request had reached PayPal Merchant Technical Services and that they have nothing to do with the plugin. For plugin support I needed to fill out a PayPal Customer Service ticket online. So I copied & pasted my note to the web form and submitted. "Dino" responded, explaining why the closed lock symbol might not appear on the page. Hoping that this was accidental, I sent a reply asking them to reread my request, as the response received is unrelated to my query. I've just gotten a response from Tanenpo explaining how I can tell whether or not the plugin is installed. Okay guys... making me jump through hoops to help PayPal is not helping PayPal. Upon finding a glitch in the most recent version of the PayPal browser plugin, I clicked the link in the plugin to “Report a problem.” It opened an email addressed to plugin-feedback@paypal.com. So far so good, right? I described the bug (plugin conflicts with Firefox’s builtin autocomplete feature, and its own autocomplete doesn’t work any better), steps to reproduce, expected vs. actual results.

First I got a response from Nathan, explaining that my request had reached PayPal Merchant Technical Services and that they have nothing to do with the plugin. For plugin support I needed to fill out a PayPal Customer Service ticket online. So I copied & pasted my note to the web form and submitted.

“Dino” responded, explaining why the closed lock symbol might not appear on the page.

Hoping that this was accidental, I sent a reply asking them to reread my request, as the response received is unrelated to my query.

I’ve just gotten a response from Tanenpo explaining how I can tell whether or not the plugin is installed.

Okay guys… making me jump through hoops to help PayPal is not helping PayPal.

]]> By: Ruth http://www.freshbooks.com/blog/2007/10/12/paypal-worst-support-ever/comment-page-1/#comment-51271 Ruth Thu, 10 Apr 2008 23:16:14 +0000 http://www.freshbooks.com/blog/2007/10/12/paypal-worst-support-ever/#comment-51271 I just found Paypal to have the worst customer support in recent history of all the financial institutions I have phoned. Utterly useless. they finally gave me a technical support 800 number and it took me back to the same awful support menu I began with. I am trying to understand how to download my transactions into Quicken but it is hopeless. I just found Paypal to have the worst customer support in recent history of all the financial institutions I have phoned. Utterly useless. they finally gave me a technical support 800 number and it took me back to the same awful support menu I began with. I am trying to understand how to download my transactions into Quicken but it is hopeless.

]]> By: Andy Wyatt http://www.freshbooks.com/blog/2007/10/12/paypal-worst-support-ever/comment-page-1/#comment-51170 Andy Wyatt Thu, 10 Apr 2008 11:24:31 +0000 http://www.freshbooks.com/blog/2007/10/12/paypal-worst-support-ever/#comment-51170 Pay Pal are a pain in the butt to develop for... I found google checkouts much better even though you have to create secoundary services for notifications that follow after payments. Worth a look. Pay Pal are a pain in the butt to develop for… I found google checkouts much better even though you have to create secoundary services for notifications that follow after payments. Worth a look.

]]> By: Wade Eck http://www.freshbooks.com/blog/2007/10/12/paypal-worst-support-ever/comment-page-1/#comment-46383 Wade Eck Fri, 22 Feb 2008 20:47:28 +0000 http://www.freshbooks.com/blog/2007/10/12/paypal-worst-support-ever/#comment-46383 As e-Business developers, we use to recommended Verisign’s Payflow Pro Solution because we felt it was the strongest and most reliable solution available. Since PayPal acquired the solution in 2006, we can no longer make the same claim. For over six weeks we have been trying to get PayPal to correct an intermittent API response problem, which began for one of our clients after PayPal worked on solving a duplicate supression problem. Duplicate supression is now correctly working (it only took countless phone calls, e-mails and trouble-ticket updates to get PayPal to solve that) but we are now no longer receiving every API response for each request submitted. Even though we've clearly explained to them that nothing has changed on our server and none of the site's programming has changed, they still want to point the finger at us. ...Telling us we're probably blocking port 443, etc. Are they serious?! We do not block port 443 on our servers, as it's essential for SSL to work correctly. We really wish PayPal would take responsibility and correct the problem they clearly caused on their end, while solving a seperate problem. As e-Business developers, we use to recommended Verisign’s Payflow Pro Solution because we felt it was the strongest and most reliable solution available. Since PayPal acquired the solution in 2006, we can no longer make the same claim.

For over six weeks we have been trying to get PayPal to correct an intermittent API response problem, which began for one of our clients after PayPal worked on solving a duplicate supression problem. Duplicate supression is now correctly working (it only took countless phone calls, e-mails and trouble-ticket updates to get PayPal to solve that) but we are now no longer receiving every API response for each request submitted.

Even though we’ve clearly explained to them that nothing has changed on our server and none of the site’s programming has changed, they still want to point the finger at us. …Telling us we’re probably blocking port 443, etc. Are they serious?! We do not block port 443 on our servers, as it’s essential for SSL to work correctly.

We really wish PayPal would take responsibility and correct the problem they clearly caused on their end, while solving a seperate problem.

]]> By: john macalpine http://www.freshbooks.com/blog/2007/10/12/paypal-worst-support-ever/comment-page-1/#comment-46329 john macalpine Sat, 09 Feb 2008 11:05:40 +0000 http://www.freshbooks.com/blog/2007/10/12/paypal-worst-support-ever/#comment-46329 I am having a nightmare with PAYPAL ... i tried to transfer £700 to my girlfriend ... paypal are holding the money while they investigate fraud !!! OMG they can see exactly where my moneyu came from ... most of it from my own bank account ... I am at this very moment on hold to paypal after miraculously managing to get through the worst automated phone system ever !!! i have sent countless emails to paypal about the situation with my account and my money and havent heard anything back from them ... so its ok to grab somebody's money and leave them waiting for days without any corrospondence ??? dreadful service ... I am having a nightmare with PAYPAL … i tried to transfer £700 to my girlfriend … paypal are holding the money while they investigate fraud !!!
OMG they can see exactly where my moneyu came from … most of it from my own bank account …
I am at this very moment on hold to paypal after miraculously managing to get through the worst automated phone system ever !!! i have sent countless emails to paypal about the situation with my account and my money and havent heard anything back from them … so its ok to grab somebody’s money and leave them waiting for days without any corrospondence ??? dreadful service …

]]> By: Bob Stuart http://www.freshbooks.com/blog/2007/10/12/paypal-worst-support-ever/comment-page-1/#comment-46211 Bob Stuart Mon, 28 Jan 2008 10:03:17 +0000 http://www.freshbooks.com/blog/2007/10/12/paypal-worst-support-ever/#comment-46211 Beware paypal nearly destroy my business, I will never use again!!! I have website payments pro account to process payments for my business with then for the last 5 months the put 4 limitations on my account which we are unable to do northing. If you depend on Paypal to receive payments for your business this will put you in bad situation trust me very bad situation. the phone customer services is worst ever we deal with they will not resolve the issues on your account, will ask you to send email which take long to get reply back. Please don’t do it the same mistake we did it, find another reliable company. They don’t want small business to grow alone special because they belongs to eBay which they want every business to sale thought eBay ending up paying fees to eBay and Paypal I hope this will open eyes for the people who are interest to use Paypal. I will not recommend this to nobody. Beware paypal nearly destroy my business, I will never use again!!!

I have website payments pro account to process payments for my business with then for the last 5 months the put 4 limitations on my account which we are unable to do northing. If you depend on Paypal to receive payments for your business this will put you in bad situation trust me very bad situation. the phone customer services is worst ever we deal with they will not resolve the issues on your account, will ask you to send email which take long to get reply back. Please don’t do it the same mistake we did it, find another reliable company. They don’t want small business to grow alone special because they belongs to eBay which they want every business to sale thought eBay ending up paying fees to eBay and Paypal

I hope this will open eyes for the people who are interest to use Paypal. I will not recommend this to nobody.

]]> By: Ivette http://www.freshbooks.com/blog/2007/10/12/paypal-worst-support-ever/comment-page-1/#comment-45956 Ivette Tue, 01 Jan 2008 06:01:51 +0000 http://www.freshbooks.com/blog/2007/10/12/paypal-worst-support-ever/#comment-45956 When I was reading what you wrote I felt like it was my case. Pay pal did the same to me with a different business. Pay pal take from my account money to refund to the buyers three times. Because Pay pal gave the reason to them. But in these three cases they never returned the merchandise to me. I wrote many letters, I called many times. Pay pal never response my request, they never understand my request. I lost this money and the merchandise too. Pay pal it's a nightmare. I don't know how I was with Pay pal for three years. They still collection to me, without any reason. ? I don’t know what to do. I lost too much money with them and I can’t reclaim. To whom I could claim? When I was reading what you wrote I felt like it was my case. Pay pal did the same to me with a different business. Pay pal take from my account money to refund to the buyers three times. Because Pay pal gave the reason to them. But in these three cases they never returned the merchandise to me. I wrote many letters, I called many times. Pay pal never response my request, they never understand my request. I lost this money and the merchandise too. Pay pal it’s a nightmare. I don’t know how I was with Pay pal for three years. They still collection to me, without any reason. ?
I don’t know what to do. I lost too much money with them and I can’t reclaim. To whom I could claim?

]]> By: Monica Chan http://www.freshbooks.com/blog/2007/10/12/paypal-worst-support-ever/comment-page-1/#comment-45950 Monica Chan Wed, 26 Dec 2007 21:51:31 +0000 http://www.freshbooks.com/blog/2007/10/12/paypal-worst-support-ever/#comment-45950 I hate Paypal resoulution area!!! they need to cut the waiting time but 75% and need to be trained more!! I hate Paypal resoulution area!!! they need to cut the waiting time but 75% and need to be trained more!!

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