Comments on: Hey DreamHost: we feel for ya http://www.freshbooks.com/blog/2008/01/15/ambulance-chasing-hey-dreamhost-we-feel-for-ya/ A blog about our thoughts on entrepreneurship, teamwork, our services, the Web and anything we find interesting. Wed, 17 Mar 2010 22:26:59 -0400 http://wordpress.org/?v=2.8.4 hourly 1 By: DataHead http://www.freshbooks.com/blog/2008/01/15/ambulance-chasing-hey-dreamhost-we-feel-for-ya/comment-page-1/#comment-46117 DataHead Tue, 22 Jan 2008 23:28:46 +0000 http://www.freshbooks.com/blog/2008/01/15/ambulance-chasing-hey-dreamhost-we-feel-for-ya/#comment-46117 At 4% Interest Annually: $7,500,000 x 0.04/year = $300,000/year /days per year 365.25 = $821.36 USD/day At 4% Interest Annually:

$7,500,000 x 0.04/year = $300,000/year
/days per year 365.25 = $821.36 USD/day

]]> By: A1 Web Solutions http://www.freshbooks.com/blog/2008/01/15/ambulance-chasing-hey-dreamhost-we-feel-for-ya/comment-page-1/#comment-46094 A1 Web Solutions Mon, 21 Jan 2008 10:52:04 +0000 http://www.freshbooks.com/blog/2008/01/15/ambulance-chasing-hey-dreamhost-we-feel-for-ya/#comment-46094 How did Adobe come to be involved in this? (read above post - LOL!) I do feel for Dreamhost in this unpleasant situation, but the real question here is how much interest can 7.5 million dollars make in the better part of 24 hours Josh? I guess that will help offset the mess this created? How did Adobe come to be involved in this? (read above post – LOL!)

I do feel for Dreamhost in this unpleasant situation, but the real question here is how much interest can 7.5 million dollars make in the better part of 24 hours Josh?

I guess that will help offset the mess this created?

]]> By: dreamhost customer http://www.freshbooks.com/blog/2008/01/15/ambulance-chasing-hey-dreamhost-we-feel-for-ya/comment-page-1/#comment-46042 dreamhost customer Thu, 17 Jan 2008 00:55:15 +0000 http://www.freshbooks.com/blog/2008/01/15/ambulance-chasing-hey-dreamhost-we-feel-for-ya/#comment-46042 I have a couple of sites hosted on dreamhost and for the most part they've been really helpful when things go wrong and their uptime is good. However, considering that even people who were not setup with automatic payments were affected, Dreamweaver should pay for any NSF fees. Dreamweaver automatically charges you once your 1 year (2 year, 3 year...) hosting contract expires. The only way to stop them from charging you is if you close your account. So when they ran their script, they automatically charges thousands of customers, whether or not they were setup on automatic withdrawals. They messed up so it's their responsibility to correct their mistakes. Still, I like the way they admitted their mistake right away. I have a couple of sites hosted on dreamhost and for the most part they’ve been really helpful when things go wrong and their uptime is good. However, considering that even people who were not setup with automatic payments were affected, Dreamweaver should pay for any NSF fees.

Dreamweaver automatically charges you once your 1 year (2 year, 3 year…) hosting contract expires. The only way to stop them from charging you is if you close your account. So when they ran their script, they automatically charges thousands of customers, whether or not they were setup on automatic withdrawals.

They messed up so it’s their responsibility to correct their mistakes. Still, I like the way they admitted their mistake right away.

]]> By: Leon http://www.freshbooks.com/blog/2008/01/15/ambulance-chasing-hey-dreamhost-we-feel-for-ya/comment-page-1/#comment-46041 Leon Wed, 16 Jan 2008 22:33:56 +0000 http://www.freshbooks.com/blog/2008/01/15/ambulance-chasing-hey-dreamhost-we-feel-for-ya/#comment-46041 With so many in this world living on thin margins this kind of thing could be devastating. I've thought about whether or not the company should compensate for any NSF fee's or any other penalties suffered by the customers. At first glance I would say yes. But then thinking about it. It would depend on what their billing contract states. All i know is some law-talking dude's are going to get involved and it could be a mess. I guess it's a lesson for both companies and customers. For companies, be very careful about your billing. For customers, don't pay for online services from the same account that you eat from, and try not to live check to check. With so many in this world living on thin margins this kind of thing could be devastating.
I’ve thought about whether or not the company should compensate for any NSF fee’s or any other penalties suffered by the customers.
At first glance I would say yes. But then thinking about it. It would depend on what their billing contract states.
All i know is some law-talking dude’s are going to get involved and it could be a mess.

I guess it’s a lesson for both companies and customers.
For companies, be very careful about your billing.
For customers, don’t pay for online services from the same account that you eat from, and try not to live check to check.

]]> By: Eric http://www.freshbooks.com/blog/2008/01/15/ambulance-chasing-hey-dreamhost-we-feel-for-ya/comment-page-1/#comment-46036 Eric Tue, 15 Jan 2008 23:53:41 +0000 http://www.freshbooks.com/blog/2008/01/15/ambulance-chasing-hey-dreamhost-we-feel-for-ya/#comment-46036 Well then that is pretty funny, probably a little funny to those that know who he is and those that weren't affected by the mistake. Well then that is pretty funny, probably a little funny to those that know who he is and those that weren’t affected by the mistake.

]]> By: Fresh Rich http://www.freshbooks.com/blog/2008/01/15/ambulance-chasing-hey-dreamhost-we-feel-for-ya/comment-page-1/#comment-46032 Fresh Rich Tue, 15 Jan 2008 20:12:08 +0000 http://www.freshbooks.com/blog/2008/01/15/ambulance-chasing-hey-dreamhost-we-feel-for-ya/#comment-46032 That's Josh Jones, their CEO! At least responsibility travels all the way up. That’s Josh Jones, their CEO! At least responsibility travels all the way up.

]]> By: Eric http://www.freshbooks.com/blog/2008/01/15/ambulance-chasing-hey-dreamhost-we-feel-for-ya/comment-page-1/#comment-46031 Eric Tue, 15 Jan 2008 19:59:51 +0000 http://www.freshbooks.com/blog/2008/01/15/ambulance-chasing-hey-dreamhost-we-feel-for-ya/#comment-46031 I feel sorry for this guy (http://blog.dreamhost.com/wp-content/uploads/2006/11/josh2.jpg). I am sure it was an honest mistake with some very very bad consequences. I would imagine he lost his job over this. I feel sorry for this guy (http://blog.dreamhost.com/wp-content/uploads/2006/11/josh2.jpg). I am sure it was an honest mistake with some very very bad consequences. I would imagine he lost his job over this.

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