Comments on: Customer service: it’s a life of service http://www.freshbooks.com/blog/2008/02/07/customer-service-its-a-life-of-service/ A blog about our thoughts on entrepreneurship, teamwork, our services, the Web and anything we find interesting. Wed, 17 Mar 2010 22:26:59 -0400 http://wordpress.org/?v=2.8.4 hourly 1 By: Aaron Adams http://www.freshbooks.com/blog/2008/02/07/customer-service-its-a-life-of-service/comment-page-1/#comment-46333 Aaron Adams Mon, 11 Feb 2008 15:17:43 +0000 http://www.freshbooks.com/blog/2008/02/07/customer-service-its-a-life-of-service/#comment-46333 There's that big-business attitude that was missing up 'til now... sadly it often seems effective, too :) There’s that big-business attitude that was missing up ’til now… sadly it often seems effective, too :)

]]> By: rts http://www.freshbooks.com/blog/2008/02/07/customer-service-its-a-life-of-service/comment-page-1/#comment-46330 rts Sun, 10 Feb 2008 04:20:36 +0000 http://www.freshbooks.com/blog/2008/02/07/customer-service-its-a-life-of-service/#comment-46330 Screw the customer! All they do is whine and complain. When they get on your nerves just tell them to take their business elsewhere. Screw the customer! All they do is whine and complain. When they get on your nerves just tell them to take their business elsewhere.

]]> By: Marc http://www.freshbooks.com/blog/2008/02/07/customer-service-its-a-life-of-service/comment-page-1/#comment-46327 Marc Fri, 08 Feb 2008 04:37:48 +0000 http://www.freshbooks.com/blog/2008/02/07/customer-service-its-a-life-of-service/#comment-46327 Great article. Your readers might want to try Measuredup.com a leading customer service review website where people share reviews with other users and with companies. Companies that are involved with and value customer service read Measuredup to keep up on what people are saying and to be able to improve customer service. It is free and easy to use. Great article.

Your readers might want to try Measuredup.com a leading customer service review website where people share reviews with other users and with companies. Companies that are involved with and value customer service read Measuredup to keep up on what people are saying and to be able to improve customer service.

It is free and easy to use.

]]> By: Barbara Bix http://www.freshbooks.com/blog/2008/02/07/customer-service-its-a-life-of-service/comment-page-1/#comment-46326 Barbara Bix Fri, 08 Feb 2008 00:16:18 +0000 http://www.freshbooks.com/blog/2008/02/07/customer-service-its-a-life-of-service/#comment-46326 Hi Zane, It should go without saying, but if we want our businesses to succeed everyone has to focus on customers' needs, listening for them, anticipating them, identifying them, and then finding solutions and exceeding expectations. In fact, in my mind, that's at the heart of marketing. After all, without customers, we can all go home. Yet, while companies are willing to spend heavily on PR and advertising, many often scrimp on listening to customers and then giving them what they want their way. Today, a company that surely spends millions on advertising negated all their spending by citing company policy rather than listening for the root of the problem. The escalation chain includes a step where a gatekeeper to the VP asks if you're a customer so that they can prevent you from providing feedback. Luckily, a minimum wage worker on the front lines came up with a clever solution that conformed to company policy but addressed the underlying concern. He'll win the repeat sales and the referrals that all the ads in the world won't begin to do. Hi Zane,
It should go without saying, but if we want our businesses to succeed everyone has to focus on customers’ needs, listening for them, anticipating them, identifying them, and then finding solutions and exceeding expectations. In fact, in my mind, that’s at the heart of marketing. After all, without customers, we can all go home. Yet, while companies are willing to spend heavily on PR and advertising, many often scrimp on listening to customers and then giving them what they want their way. Today, a company that surely spends millions on advertising negated all their spending by citing company policy rather than listening for the root of the problem. The escalation chain includes a step where a gatekeeper to the VP asks if you’re a customer so that they can prevent you from providing feedback. Luckily, a minimum wage worker on the front lines came up with a clever solution that conformed to company policy but addressed the underlying concern. He’ll win the repeat sales and the referrals that all the ads in the world won’t begin to do.

]]> By: Zane Safrit http://www.freshbooks.com/blog/2008/02/07/customer-service-its-a-life-of-service/comment-page-1/#comment-46324 Zane Safrit Thu, 07 Feb 2008 20:03:40 +0000 http://www.freshbooks.com/blog/2008/02/07/customer-service-its-a-life-of-service/#comment-46324 Thanks, Anita. I thoroughly enjoyed being interviewed by you and Steve. Steve's comment was surprising and refreshing. And he was so on-target. It stuck with me. Finally, I crafted a post around it. Thanks, Anita. I thoroughly enjoyed being interviewed by you and Steve.

Steve’s comment was surprising and refreshing. And he was so on-target. It stuck with me. Finally, I crafted a post around it.

]]> By: Anita Campbell http://www.freshbooks.com/blog/2008/02/07/customer-service-its-a-life-of-service/comment-page-1/#comment-46322 Anita Campbell Thu, 07 Feb 2008 18:21:02 +0000 http://www.freshbooks.com/blog/2008/02/07/customer-service-its-a-life-of-service/#comment-46322 Hi Zane, nice to see you over here guest blogging. What you say about upside down values is so true. Anita Hi Zane, nice to see you over here guest blogging.

What you say about upside down values is so true.

Anita

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