Comments on: Bell Canada lowers my expectations http://www.freshbooks.com/blog/2008/03/03/bell-canada-lowers-my-expectations/ A blog about our thoughts on entrepreneurship, teamwork, our services, the Web and anything we find interesting. Sat, 21 Nov 2009 07:27:46 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Rich Lafferty http://www.freshbooks.com/blog/2008/03/03/bell-canada-lowers-my-expectations/comment-page-1/#comment-46500 Rich Lafferty Tue, 04 Mar 2008 02:20:46 +0000 http://www.freshbooks.com/blog/2008/03/03/bell-canada-lowers-my-expectations/#comment-46500 ben, hanz: The phone system *inside* the office works pretty well, it's just where we get outside that everything breaks down. I've thought about VOIP for sure -- especially since I've got some history in the industry -- but since we already own a working key system, it's difficult to justify the expense of replacing it and the fifteen desk sets connected to it. (And we're more dependent on the phone than your typical Web company. Phone support is really important to us and our users, so we'll probably continue to be a bit conservative on the phone side of things.) ben, hanz: The phone system *inside* the office works pretty well, it’s just where we get outside that everything breaks down.

I’ve thought about VOIP for sure — especially since I’ve got some history in the industry — but since we already own a working key system, it’s difficult to justify the expense of replacing it and the fifteen desk sets connected to it.

(And we’re more dependent on the phone than your typical Web company. Phone support is really important to us and our users, so we’ll probably continue to be a bit conservative on the phone side of things.)

]]> By: Mort http://www.freshbooks.com/blog/2008/03/03/bell-canada-lowers-my-expectations/comment-page-1/#comment-46499 Mort Tue, 04 Mar 2008 01:08:57 +0000 http://www.freshbooks.com/blog/2008/03/03/bell-canada-lowers-my-expectations/#comment-46499 Just be grateful you're not stuck with Telus - The worst major canadian service provider I've had to deal with. Far worse than Bell IMO. Monopolies suck. Just be grateful you’re not stuck with Telus – The worst major canadian service provider I’ve had to deal with. Far worse than Bell IMO.

Monopolies suck.

]]> By: hanz klopek http://www.freshbooks.com/blog/2008/03/03/bell-canada-lowers-my-expectations/comment-page-1/#comment-46498 hanz klopek Mon, 03 Mar 2008 22:19:28 +0000 http://www.freshbooks.com/blog/2008/03/03/bell-canada-lowers-my-expectations/#comment-46498 It surprises me that a forward thinking company such as Freshbooks hasn't switched to a VOIP system yet. It surprises me that a forward thinking company such as Freshbooks hasn’t switched to a VOIP system yet.

]]> By: Ben Blakley http://www.freshbooks.com/blog/2008/03/03/bell-canada-lowers-my-expectations/comment-page-1/#comment-46497 Ben Blakley Mon, 03 Mar 2008 22:18:19 +0000 http://www.freshbooks.com/blog/2008/03/03/bell-canada-lowers-my-expectations/#comment-46497 Time to switch to a VoIP provider. You scale quickly as you grow and when you move to a bigger office (and I know you will), you just plugin the IP phones and take them with you. Time to switch to a VoIP provider. You scale quickly as you grow and when you move to a bigger office (and I know you will), you just plugin the IP phones and take them with you.

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