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I have enough conflict in my life. “I’ll be converting all my current client invoicing to FreshBooks and starting new clients there. FreshBooks, you rock.” As a professional workplace mediator, executive …

FreshBooks is currently seeking a Product Director to lead and manage our development team. This new position is located at our offices here in Toronto, Ontario. You will work together with other business groups to drive product enhancements and new products to help grow the FreshBooks service and online community. You will be unafraid to …

FreshBooks welcomes Adrian Miller as our newest guest contributor to Fresh Thinking. Adrian will share the wisdom garnered from her many years of experience in sales training. In her first post, originally written for CustomerThink, Adrian gets us thinking about our sales …

Another year, another day of celebration: last Wednesday we celebrated another glorious Cinco de Moustache here at FreshBooks. Yes, this post is even later than last year’s, but we had to wait for the statutes of limitation to run out. We were fortunate enough to have thrice as much moustache as ’07. Take a look …

Want to learn how you can use effective public speaking to sell your services? Then sign up for “Speak Powerfully/Sell More,” a one-hour online class on Friday, March 28, 2008. The session is co-hosted by FreshBooks customer Adrian Miller. To grow your business or promote …

Serving your customers comes down to keeping your promises. You honour your word. You honour your commitment. This isn’t about contracts and terms. It’s not about performance reviews. It’s not about call …

Our service philosophy involves opening the floodgates via phone, forum and email. We listen to what our users are saying, see their point of view, feel the pain they’re feeling. It’s an essential way of giving us the perspective we need in building two great things: the product itself, and our relationship with the people …

My name is Joe Scarpa and I’m the founder and “chief healer” at Mac House Calls, an Apple-certified computer services company. “We are able to accept credit cards on-site via FreshBooks’ …

Back in December we asked our customers, “who inspires you?” Armed with that information, we set out to ask those people a few questions. Second in our series: brand identity afficionado FJ de Kermadac.