Comments on: Why founders should do support http://www.freshbooks.com/blog/2008/05/30/why-founders-should-do-support/ A blog about our thoughts on entrepreneurship, teamwork, our services, the Web and anything we find interesting. Thu, 09 Feb 2012 16:48:43 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Service Untitled » Should the CEO provide support? - customer service and customer service experience blog http://www.freshbooks.com/blog/2008/05/30/why-founders-should-do-support/comment-page-1/#comment-61148 Service Untitled » Should the CEO provide support? - customer service and customer service experience blog Wed, 11 Jun 2008 21:25:37 +0000 http://www.freshbooks.com/?p=1334#comment-61148 [...] wrote a post about the importance of founders doing support on the FreshBooks Blog. He has strong opinions on the subject. I think it’s a good idea in [...] [...] wrote a post about the importance of founders doing support on the FreshBooks Blog. He has strong opinions on the subject. I think it’s a good idea in [...]

]]> By: Why you should lead by example | http://www.freshbooks.com/blog/2008/05/30/why-founders-should-do-support/comment-page-1/#comment-61138 Why you should lead by example | Tue, 10 Jun 2008 03:16:33 +0000 http://www.freshbooks.com/?p=1334#comment-61138 [...] I was left with a warm and fuzzy feeling tonight after reading this post on the Freshbooks blog, “Why Founders Should Do Support“. [...] [...] I was left with a warm and fuzzy feeling tonight after reading this post on the Freshbooks blog, “Why Founders Should Do Support“. [...]

]]> By: Mat http://www.freshbooks.com/blog/2008/05/30/why-founders-should-do-support/comment-page-1/#comment-61048 Mat Tue, 03 Jun 2008 09:04:04 +0000 http://www.freshbooks.com/?p=1334#comment-61048 Most founders lead the product management process and there is no better way to stay in tune with the needs of customers that manning the help desk. At ProofHQ one of the founders answers every question that comes in. Obviously, there will be a point where that may not be possible, but we will always stay close to the help desk. Most founders lead the product management process and there is no better way to stay in tune with the needs of customers that manning the help desk.

At ProofHQ one of the founders answers every question that comes in. Obviously, there will be a point where that may not be possible, but we will always stay close to the help desk.

]]> By: Your Customer Support is Your Marketing; Why FreshBooks Rocks! « Oatmeal Stout - Justin Thorp’s Web 2.0 blog http://www.freshbooks.com/blog/2008/05/30/why-founders-should-do-support/comment-page-1/#comment-60854 Your Customer Support is Your Marketing; Why FreshBooks Rocks! « Oatmeal Stout - Justin Thorp’s Web 2.0 blog Sat, 31 May 2008 19:21:19 +0000 http://www.freshbooks.com/?p=1334#comment-60854 [...] get it are the guys over at FreshBooks.  In a recent blog post Michael Mike McDerment, their CEO, posted about how everyone in their company takes support calls, including [...] [...] get it are the guys over at FreshBooks.  In a recent blog post Michael Mike McDerment, their CEO, posted about how everyone in their company takes support calls, including [...]

]]> By: StartupNorth » Blog Archive » Weekend Reading - May 31, 2008 http://www.freshbooks.com/blog/2008/05/30/why-founders-should-do-support/comment-page-1/#comment-60835 StartupNorth » Blog Archive » Weekend Reading - May 31, 2008 Sat, 31 May 2008 14:30:51 +0000 http://www.freshbooks.com/?p=1334#comment-60835 [...] Mike McDerment, of FreshBooks, points out why founder’s should be answering the customer suppo... [...] [...] Mike McDerment, of FreshBooks, points out why founder’s should be answering the customer suppo… [...]

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