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So I’m off to Joel Spolsky’s Business Of Software conference in Boston the first week of September, and I’m attending a table session on “Should you outsource customer care?” What sort of person is going to say “Yes,” to that question? The very idea that getting other people to look after your customer is so …

We’re doing a lot of interviews these days, and not all of them are perfect matches. Sometimes we get an idea that the fit isn’t very good pretty early on in the interview. The question came up recently: “Why bother to carry on when we already know we don’t want this person? Why not just …

I’ve long been a fan with Inc Magazine because they do a great job speaking straight to the heart of entrepreneurs. It was with great delight that I read their article “Love is all you need. (Plus maybe a blog, Twitter, and an 800 number.)” which is …

One of the things that’s great about being your own boss is that you really have no one to answer to but yourself. I’m an individual who likes to be outdoors; some of my favorite clothes have rips in them. At any given time and for no good reason I might grow a beard. All …

The best thing about having an API is that your customers can surprise you with really amazing and novel uses for your product. Recently, I learnt that two really interesting web application companies are using FreshBooks for their billing engine. That’s fantastic, because building a billing system from scratch is a pointless hard problem to …

I don’t know what we did last year at SXSW Interactive, but it seems like they want us back. We’re very fortunate to have four panels in the running this year. Three that we’re moderating and one we’re invited to participate on. I know we don’t ask for much, except for the pleasure of your …

I look to podcasts to inspire and educate me. I like to listen to them on plane trips and while commuting to and from work on the bus. It’s rare to uncover truly great content, but I find the Stanford Entrepreneurial Thought Leader Series to be exceptional. Two of my favorites from the series so …

For those of you who build websites, A List Apart – perhaps the web’s best resource for people who build websites – is running its second annual survey. Last year 33,000 web professionals contributed to the survey, and since many FreshBooks users build sites, we …

Did you know this Monday, August 4, 2008 is a holiday here in Canada? We’ll be out of the office for the day, returning Tuesday. I honestly had no idea! It’s a good thing somebody asked me to write this post, otherwise I’d have been one lonely little support guy come Monday afternoon. Now instead …