Comments on: ZenDesk and the Art of Support Ticketing http://www.freshbooks.com/blog/2009/06/09/zendesk-and-the-art-of-support-ticketing/ A blog about our thoughts on entrepreneurship, teamwork, our services, the Web and anything we find interesting. Thu, 09 Feb 2012 17:16:16 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Gary S http://www.freshbooks.com/blog/2009/06/09/zendesk-and-the-art-of-support-ticketing/comment-page-1/#comment-70767 Gary S Thu, 07 Oct 2010 15:01:24 +0000 http://www.freshbooks.com/?p=3619#comment-70767 I think two systems is the least of the issue.. As far as I can tell, there is no way in Zendesk to tell if a ticket has already been put in FB... AND there is no way I can find to batch import tickets. If it were a little more fully baked it'd be great. I think two systems is the least of the issue.. As far as I can tell, there is no way in Zendesk to tell if a ticket has already been put in FB… AND there is no way I can find to batch import tickets. If it were a little more fully baked it’d be great.

]]> By: Winston http://www.freshbooks.com/blog/2009/06/09/zendesk-and-the-art-of-support-ticketing/comment-page-1/#comment-67864 Winston Tue, 29 Sep 2009 13:48:00 +0000 http://www.freshbooks.com/?p=3619#comment-67864 In response to the last 2 comments, you're customers don't have to use zendesk. They just send an email to you, and zendesk intercepts it and converts it to a ticket for your team. In response to the last 2 comments, you’re customers don’t have to use zendesk. They just send an email to you, and zendesk intercepts it and converts it to a ticket for your team.

]]> By: Duane http://www.freshbooks.com/blog/2009/06/09/zendesk-and-the-art-of-support-ticketing/comment-page-1/#comment-66982 Duane Wed, 24 Jun 2009 23:23:56 +0000 http://www.freshbooks.com/?p=3619#comment-66982 I agree with Joe! I, too, don't want my customers to use 2 systems. Let's upgrade the freshbooks support tab to include more features. Duane I agree with Joe! I, too, don’t want my customers to use 2 systems. Let’s upgrade the freshbooks support tab to include more features.

Duane

]]> By: Joseph Kolchinsky http://www.freshbooks.com/blog/2009/06/09/zendesk-and-the-art-of-support-ticketing/comment-page-1/#comment-66878 Joseph Kolchinsky Thu, 11 Jun 2009 02:15:11 +0000 http://www.freshbooks.com/?p=3619#comment-66878 Can FreshBooks just buy ZenDesk and integrate it? This is precisely the system that should be built into FreshBooks. Better yet, if a full API were created for FreshBooks' support system, then ZenDesk might be able to easily integrate. I don't want my clients to deal with more than one system - I will hobble* along for now. I LOVE FRESHBOOKS. -Joe *sorry, this is a bit harsh, but when I see products like ZenDesk I am reminded by how much the FreshBooks Support system could be improved. Can FreshBooks just buy ZenDesk and integrate it? This is precisely the system that should be built into FreshBooks.

Better yet, if a full API were created for FreshBooks’ support system, then ZenDesk might be able to easily integrate.

I don’t want my clients to deal with more than one system – I will hobble* along for now.

I LOVE FRESHBOOKS.

-Joe

*sorry, this is a bit harsh, but when I see products like ZenDesk I am reminded by how much the FreshBooks Support system could be improved.

]]> By: Scommesse sportive http://www.freshbooks.com/blog/2009/06/09/zendesk-and-the-art-of-support-ticketing/comment-page-1/#comment-66858 Scommesse sportive Wed, 10 Jun 2009 13:00:43 +0000 http://www.freshbooks.com/?p=3619#comment-66858 Very useful information, thank you for sharing Very useful information, thank you for sharing

]]> By: Simon http://www.freshbooks.com/blog/2009/06/09/zendesk-and-the-art-of-support-ticketing/comment-page-1/#comment-66857 Simon Wed, 10 Jun 2009 11:14:55 +0000 http://www.freshbooks.com/?p=3619#comment-66857 Nice one chaps. I have not checked if this is supported by your API, but it would be great to also share the actual Company names, contacts and addresses between the two apps. Make one the master db - preferably Freshbooks! :-) http://twitter.com/simonashley Nice one chaps. I have not checked if this is supported by your API, but it would be great to also share the actual Company names, contacts and addresses between the two apps. Make one the master db – preferably Freshbooks! :-)

http://twitter.com/simonashley

]]> By: Jeff http://www.freshbooks.com/blog/2009/06/09/zendesk-and-the-art-of-support-ticketing/comment-page-1/#comment-66854 Jeff Tue, 09 Jun 2009 19:16:43 +0000 http://www.freshbooks.com/?p=3619#comment-66854 Awesome! I was about to spend money to have this functionality custom made! Thanks! Awesome! I was about to spend money to have this functionality custom made! Thanks!

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