Outage Monday between 4-5 pm EDT
FreshBooks was unavailable for approximately 40 minutes earlier today due to an outage in our Dallas Fort Worth data center. You can read more about the outage here as it impacted many popular websites.
Please accept our sincere apologies for any inconvenience this may have caused you. We were able to offer updates on our progress via http://status.freshbooks.com, and should you ever encounter downtime you think might be associated with FreshBooks, we encourage you to check our status.
We’re pleased to report all systems have returned to normal. But if you are continuing to experience troubles with your FreshBooks account, please call us at 1.866.303.6061 or email us at support@freshbooks.com and let us know.
Thank you for you patience and understanding and have a great day.
Copyright © 2000-2009
2:24 pm
The notice says the power outage was on July 29th. It was most likely on June 29th.
2:26 pm
@Ben – whoa…we’ll get that fixed, thanks for bringing that to our attention.
2:45 pm
When our account was unreachable, I just did a google search for “Facebook Status” and found that page.
Nice to see you are on top of things.
11:03 pm
*cough* need a new data center, rrdc.biz *cough*
heh
1:01 pm
Hi Freshbooks team: Was any data lost?
1:06 pm
@lynda no data loss. Something up with your account?
7:27 pm
You are the absolute greatest. Announcing this asap is most appreciated. But I know if it was a mistake that was caused by your own team, you would fess up to it immediately as well. That’s what I like about your company: utmost honesty, helpfulness, responsiveness, and a touch of humor.
1:08 pm
It’s all good, some hillbilly cut the main fiber optic line here with a back hoe a couple of years ago and shut down 3 cities for 4 days.