Comments on: Data center fire takes Authorize.net offline http://www.freshbooks.com/blog/2009/07/03/data-center-fire-takes-authorizenet-offline/ A blog about our thoughts on entrepreneurship, teamwork, our services, the Web and anything we find interesting. Sat, 21 Nov 2009 07:27:46 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Daniel Tsang http://www.freshbooks.com/blog/2009/07/03/data-center-fire-takes-authorizenet-offline/comment-page-1/#comment-67048 Daniel Tsang Mon, 06 Jul 2009 16:03:30 +0000 http://www.freshbooks.com/?p=3842#comment-67048 @Chuck, Hi Chuck. Yes, they are back up now. Their website came back online over the weekend along with most of their services. However, they have been fixing a number of glitches since then. You can follow their progress on their <a href="http://twitter.com/authorizenet" rel="nofollow">twitter feed</a> as well as review their down time summary posted in your <a href="http://twitter.com/AuthorizeNet/status/2493761454" rel="nofollow">merchant interface</a>. @Chuck,

Hi Chuck. Yes, they are back up now. Their website came back online over the weekend along with most of their services. However, they have been fixing a number of glitches since then. You can follow their progress on their twitter feed as well as review their down time summary posted in your merchant interface.

]]> By: Chuck http://www.freshbooks.com/blog/2009/07/03/data-center-fire-takes-authorizenet-offline/comment-page-1/#comment-67047 Chuck Mon, 06 Jul 2009 15:43:02 +0000 http://www.freshbooks.com/?p=3842#comment-67047 Just went to Authorize.net website and there is nothing about the issue at all. Are they back up yet? Just went to Authorize.net website and there is nothing about the issue at all. Are they back up yet?

]]> By: Sheldon http://www.freshbooks.com/blog/2009/07/03/data-center-fire-takes-authorizenet-offline/comment-page-1/#comment-67045 Sheldon Mon, 06 Jul 2009 04:14:37 +0000 http://www.freshbooks.com/?p=3842#comment-67045 WOW! WOW!

]]> By: Shane Mitchell http://www.freshbooks.com/blog/2009/07/03/data-center-fire-takes-authorizenet-offline/comment-page-1/#comment-67044 Shane Mitchell Mon, 06 Jul 2009 02:29:45 +0000 http://www.freshbooks.com/?p=3842#comment-67044 Apparently I was the first Freshbooks customer to notify you that there was a problem with AuthorizeNet and your tech staff worked with me to ascertain what the problem was and we found out quickly that their entire website was down. Thanks for the quick troubleshooting! Apparently I was the first Freshbooks customer to notify you that there was a problem with AuthorizeNet and your tech staff worked with me to ascertain what the problem was and we found out quickly that their entire website was down. Thanks for the quick troubleshooting!

]]> By: Chris Freelund http://www.freshbooks.com/blog/2009/07/03/data-center-fire-takes-authorizenet-offline/comment-page-1/#comment-67038 Chris Freelund Sat, 04 Jul 2009 23:01:32 +0000 http://www.freshbooks.com/?p=3842#comment-67038 ! I'll bet there's a resume tweaking happening this weekend. Can't believe the number of business owners who don't think they need a solid disaster recovery plan! (You can call me now...or you can call me later!) ! I’ll bet there’s a resume tweaking happening this weekend. Can’t believe the number of business owners who don’t think they need a solid disaster recovery plan! (You can call me now…or you can call me later!)

]]> By: Andria Lewis http://www.freshbooks.com/blog/2009/07/03/data-center-fire-takes-authorizenet-offline/comment-page-1/#comment-67036 Andria Lewis Sat, 04 Jul 2009 13:11:50 +0000 http://www.freshbooks.com/?p=3842#comment-67036 I love Freshbooks! I was trying to purchase tickets for a concert I'm attending tonight and could not because they used Authorize.net. I wondered what the issue was for several hours. Now, I find out why with you all! It's great that you keep us informed, even though this didn't affect my account (I use PayPal). I love Freshbooks! I was trying to purchase tickets for a concert I’m attending tonight and could not because they used Authorize.net. I wondered what the issue was for several hours. Now, I find out why with you all! It’s great that you keep us informed, even though this didn’t affect my account (I use PayPal).

]]> By: Daniel Tsang http://www.freshbooks.com/blog/2009/07/03/data-center-fire-takes-authorizenet-offline/comment-page-1/#comment-67033 Daniel Tsang Fri, 03 Jul 2009 21:04:20 +0000 http://www.freshbooks.com/?p=3842#comment-67033 @RM Absolutely. We probably couldn't sleep at night if we didn't :) @RM

Absolutely. We probably couldn’t sleep at night if we didn’t :)

]]> By: RM http://www.freshbooks.com/blog/2009/07/03/data-center-fire-takes-authorizenet-offline/comment-page-1/#comment-67031 RM Fri, 03 Jul 2009 21:01:06 +0000 http://www.freshbooks.com/?p=3842#comment-67031 Hey, on that note does fresh books have 2 data centers? Hey, on that note does fresh books have 2 data centers?

]]> By: RM http://www.freshbooks.com/blog/2009/07/03/data-center-fire-takes-authorizenet-offline/comment-page-1/#comment-67030 RM Fri, 03 Jul 2009 21:00:30 +0000 http://www.freshbooks.com/?p=3842#comment-67030 I'm truly surprised they don't have multiple data centers. Most larger websites have distributed networks for performance, to have all your eggs in one basket is pretty stupid. I’m truly surprised they don’t have multiple data centers. Most larger websites have distributed networks for performance, to have all your eggs in one basket is pretty stupid.

]]> By: TL http://www.freshbooks.com/blog/2009/07/03/data-center-fire-takes-authorizenet-offline/comment-page-1/#comment-67029 TL Fri, 03 Jul 2009 18:59:45 +0000 http://www.freshbooks.com/?p=3842#comment-67029 You figure they'd have a disaster recovery solution or multiple data centers for such situations. This does NOT look good for Authorize.Net! You figure they’d have a disaster recovery solution or multiple data centers for such situations. This does NOT look good for Authorize.Net!

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