1-888-309-3289 x5

I’d love to talk to people about the feature to see what they think, and set you up with a trial!

Keep up the great work!

Thanks for the follow up Mike, Tim contacted me from support and we worked through the issue.

Thank you again for your quick responce and having a chance to talk with TIM about this issue!

I still love FRESHBOOKS! (would be better with a “latepayment” feature)

Sheldon

We found support 5 tickets that contain your website domain. All of them were from at least 9 months ago and had a reply (except for one, rejected as it was an email recommending us to try FreshBooks). As far as we can tell you only have one account with us. One thing we are wondering is if maybe the submit process did not happen on the logout web form.

So you know we also tried searching for various name (Sheldon, your forum name) in our email support system with no results returned. I have a feeling there are other pieces of the puzzle missing (request sent in using personal email, etc). Please let us know if you have another email address that you may be mailing us with.

Regarding your estimates not showing up on your account, our QA team investigated this and re-tested this on Production here is what Momchil who did the test had to say:

“From an existing Production system, I create a new Team Member – Contractor. The contractor receives the invitation and signs up for a new FreshBooks account. The two systems are now connected, contractor gets the client and the project added into their system. After that the contractor creates an estimate for the client who sent them the invitation and the estimate is properly received and visible in the original system’s Received tab.

Now, the person commenting on the blog was not clear if this is what they did. All he/she said was “We had a freelance sign up and provide us an estimate. We received an email we use for our freshbooks account, but NO estimate in or received tab.” It is highly possible that they contacted their freelancer and said hey, go to that website, sign up for an account and send me an estimate. So the freelancer created a FB account, created a client and sent that client an estimate. This is why the email for the estimate was received. However, at this point the two accounts are not linked, so if the original person goes into their FB account, they would not see the estimate. They need to click on the link in the email, then accept the connection with the freelancer’s system and only after would he/she be able to see the estimate in the received tab.

Alternatively, they can add the freelancer as a contractor and link the accounts this way. It is likely that such an invite was never sent.

I think we need more information here. Specific systems would help as well, both theirs and the system of their freelancer. I believe it’s a case of misunderstanding, instead of anything actually broken with our process.”

So – that is what Momchil is saying. Please let us know if there are any pieces of the puzzle you can fill or, and I invite you to phone us should you ever encounter something like this ever again. Thank you and again I am sorry for the experience you had and hope this helps clarify things to some extent.

- mike

I logged out of freshbooks and left a message for support and was NEVER contacted. Not sure I would recommend it right now

Sheldon