Scheduled Downtime Tomorrow Morning (Wednesday)
Update: this maintenance has been completed.
Your FreshBooks account will be unavailable for a brief period (approximately 10 minutes) at 9:00 am Eastern on Wednesday morning (January 27th, 2010) while we update the FreshBooks service (hey… that’s good news!).
We will be posting updates to our Twitter account as well as at status.freshbooks.com throughout the scheduled period. We apologize for any inconvenience this may cause you, and thank you for your understanding.
Copyright © 2000-2010
5:24 pm
Who is that dashing character and why isn’t he available inside my FreshBooks account?
5:31 pm
He’s scaring me. Make him stop.
9:41 pm
Clearly,this is where you add support for the Apple tablet.
6:17 am
[...] This post was mentioned on Twitter by Rayanne Langdon, Small Business Apps. Small Business Apps said: Scheduled Downtime Tomorrow Morning (Wednesday) http://bit.ly/crmQTC #erp #smallbusiness [...]
7:07 am
[...] This post was mentioned on Twitter by Ben Vinegar and John Coates, Matt Rintoul. Matt Rintoul said: I agree, the FreshBooks Monster ™ IS awesome: http://bit.ly/9Yw2lx (via @bentlegen) [...]
8:54 am
Ben: “I see you’re writing an invoice. Would you like help with that?”
11:07 am
So this was posted here instead of being emailed to your users to alert them of the downtime on the day after the end of the month (which would typically be when most would be making use of an invoicing service)?
It also didn’t mention any loss of data. I lost about an hour’s worth of work from this morning and I’m pretty sure that the system sent out emails to my clients that now reference invoices that aren’t to be found anywhere in the system.
Bad show guys. Bad show.
11:16 am
Hi JJ.
This post actual refers to maintenance we did last week, not to today’s incident. You can read about today’s downtime here:
http://www.freshbooks.com/blog/2010/02/01/unexpected-downtime-this-morning/
We are still communicating what happened to all our users, but thank you for getting in touch with us. We are very sorry for the incident, and will do all we can to make up for the inconvenience. Please do not hesitate to send us an email or give us a call if you have any questions or concerns.
Thank you.