Comments on: Scheduled Downtime Tomorrow Morning (Wednesday)

By: Corey Reid

Corey Reid — Mon, 01 Feb 2010 16:16:27 +0000

Hi JJ.

This post actual refers to maintenance we did last week, not to today’s incident. You can read about today’s downtime here:

http://www.freshbooks.com/blog/2010/02/01/unexpected-downtime-this-morning/

We are still communicating what happened to all our users, but thank you for getting in touch with us. We are very sorry for the incident, and will do all we can to make up for the inconvenience. Please do not hesitate to send us an email or give us a call if you have any questions or concerns.

Thank you.

By: JJ

JJ — Mon, 01 Feb 2010 16:07:52 +0000

So this was posted here instead of being emailed to your users to alert them of the downtime on the day after the end of the month (which would typically be when most would be making use of an invoicing service)?

It also didn’t mention any loss of data. I lost about an hour’s worth of work from this morning and I’m pretty sure that the system sent out emails to my clients that now reference invoices that aren’t to be found anywhere in the system.

Bad show guys. Bad show.

By: Rich

Rich — Wed, 27 Jan 2010 13:54:18 +0000

Ben: “I see you’re writing an invoice. Would you like help with that?”

By: Geoffrey Wiseman

Geoffrey Wiseman — Wed, 27 Jan 2010 02:41:38 +0000

Clearly,this is where you add support for the Apple tablet.

By: Terry

Terry — Tue, 26 Jan 2010 22:31:04 +0000

He’s scaring me. Make him stop.

By: Ben

Ben — Tue, 26 Jan 2010 22:24:06 +0000

Who is that dashing character and why isn’t he available inside my FreshBooks account?