http://www.freshbooks.com/blog/2010/07/19/update-monday-mornings-are-no-fun/ A blog about our thoughts on entrepreneurship, teamwork, our services, the Web and anything we find interesting. Thu, 09 Feb 2012 17:16:16 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://www.freshbooks.com/blog/2010/07/19/update-monday-mornings-are-no-fun/comment-page-1/#comment-70139 Brian Tue, 20 Jul 2010 03:17:04 +0000 http://www.freshbooks.com/?p=6228#comment-70139 Considering $1B in transactions that number is amazingly small. We got hit and had to go talk to some customers, who weren't too happy. But I think we've smoothed things over. Guess the recurring profiles aren't used as much as we do among a larger audience. Thanks for keeping us in the loop. The second email detailing the transaction helped us immensly in sorting out our issues in figuring out which customers to talk to. Considering $1B in transactions that number is amazingly small. We got hit and had to go talk to some customers, who weren’t too happy. But I think we’ve smoothed things over. Guess the recurring profiles aren’t used as much as we do among a larger audience.
Thanks for keeping us in the loop. The second email detailing the transaction helped us immensly in sorting out our issues in figuring out which customers to talk to.

]]> http://www.freshbooks.com/blog/2010/07/19/update-monday-mornings-are-no-fun/comment-page-1/#comment-70133 Justin Mon, 19 Jul 2010 17:47:36 +0000 http://www.freshbooks.com/?p=6228#comment-70133 Thanks for you honesty and transparency, Mike. Many business owners could learn a lot from you. Thanks for you honesty and transparency, Mike. Many business owners could learn a lot from you.

]]> http://www.freshbooks.com/blog/2010/07/19/update-monday-mornings-are-no-fun/comment-page-1/#comment-70132 John Dennehy Mon, 19 Jul 2010 17:36:55 +0000 http://www.freshbooks.com/?p=6228#comment-70132 Every software company in the world has infrastructure or hosting problems from time to time. It's great to see one that's actually honest and informative about it. Fair play for your transparency. Every software company in the world has infrastructure or hosting problems from time to time. It’s great to see one that’s actually honest and informative about it. Fair play for your transparency.

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