Thank You for sharing. Loved the vid

How could the project be going so well when it completely tanked (along with a whole bunch of the client’s employees). Something clearly was not going well. Glad you got paid though.

Very well done!
Userful also in Italy

Thanks
Massimo

Hilarious and true! Great share Freshbooks!

While the content may have been useful, I was unable to get to the content because the vulgar language. How sad that this is how a “creative mind” communicates. He seems like a talented fellow but I was unable to see that talent because he covered it with a black blanket of unnecessary vulgarity. I could never let my team watch this information. So disappointed in Freshbooks for praising this type of talk.

Some really solid points plus good questions. I didn’t watch all 40 minutes, but I was able to have it in the background so I can listen (while working) and would recommend this video.

Thanks for the community contribution.

Would love an edited version so the content is more consumable.

I’m a winemaker so my creative content is in the liquid form but that doesn’t change how great this video is as I deal with the same issues as you fine people. Excellent post Freshbooks, and who cares about the “vulgarity”? I don’t.

I actually had a client tell me they couldn’t pay on time because they broke their arm and couldn’t write a check.

I could not agree more. I love our customers, they are why we do what we do. Knowing what each clients expectation are of you, and the client knowing what services you are providing to them, really makes it easy to keep on track. Then everyone gets what they are expecting out of the business relationship.

Great video. Great content. The vulgarity didn’t bother me at all, lighten up people.

This presentation was clearly aimed at a very specific audience–creative professionals such as those attending the Creative Mornings conference in SF. Notice that when he asked who was involved in creative services, everyone in the room raised their hands. This was obviously an industry insider’s presentation to other industry insiders. It’s not intended to be shown to your priest/rabbi, your clients, your 82-year-old grandma, or your PHB.

Clearly, nobody at the conference was upset over the vulgarity used, and there were a lot of attendees; so I don’t think the vulgarity was inappropriate for the target audience.

Creative professionals are an expectedly open-minded and laid back bunch. We may wear a suit and tie to meet with clients or give presentations to company execs, but amongst ourselves, we’re much more informal and easygoing than non-creatives. Likewise, the top professionals in our industry are more likely to be seen wearing a t-shirt and cargo shorts (and even tattoos & piercings) to work than a thousand dollar suit. That’s because one’s ability and performance is more important than superficial appearances.

If what you got out of this video is how unprofessional Mike’s vulgarity is, then you’re definitely not the target audience, as you clearly focus on the wrong things. Don’t worry about Mike’s professionalism. He’s probably doing a lot better than you are if he can get away with being publicly vulgar and still land clients like Six Apart, Intuit, CNET, and Mint. Worry more about why you click on links clearly marked “NSFW” / “contains profanity and other mature themes” expecting it to be SFW and not to contain any profanity or mature themes.

Don’t confuse self-righteousness with professionalism.

The only thing I learned from this webinar was freshbooks is that I won’t watch anymore since you allow vulgar language.

I will no longer be a client of Freshbooks, and just when I was going to start using it
Thanks

This video is great, for the people winning about the profanity: he is trying to make a point and transmit valuable info in the way he thinks is gonna be more remembered and catchy (some could say funny), after all that’s what designers do, so don’t complaint about the vulgar language and please see the soul of the information presented.