FreshBooks Blog » None http://www.freshbooks.com A blog about our thoughts on entrepreneurship, teamwork, our services, the Web and anything we find interesting. Mon, 06 Feb 2012 21:43:18 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 Day 12 – The Twelve Days of Freshtivus http://www.freshbooks.com/blog/2011/12/23/day-12-the-twelve-days-of-freshtivus/ http://www.freshbooks.com/blog/2011/12/23/day-12-the-twelve-days-of-freshtivus/#comments Fri, 23 Dec 2011 14:28:55 +0000 Sandy Lai http://www.freshbooks.com/?p=15312 Welcome to Day 12 of Freshtivus! With the holidays approaching, we’re busy giving away gifts to our fantastic users. We are also following the story of Sam, a small business owner who is struggling with her invoicing and just discovering FreshBooks. If you missed any part of her story or want to see our previous ...]]>

Welcome to Day 12 of Freshtivus! With the holidays approaching, we’re busy giving away gifts to our fantastic users. We are also following the story of Sam, a small business owner who is struggling with her invoicing and just discovering FreshBooks. If you missed any part of her story or want to see our previous giveaways, see our past posts here.

Throughout the Twelve days of Freshtivus, we have been following Sam’s discovery of FreshBooks.  Since she saved so much time with her invoicing, Sam is spending her new found free time honing her video game skills.  We hope you also experience the time-saving benefits of using FreshBooks. Thanks for coming along with us on Sam’s journey! Enjoy this last giveaway and have a wonderful holiday season!

]]> http://www.freshbooks.com/blog/2011/12/23/day-12-the-twelve-days-of-freshtivus/feed/ 0 Day 11 – The Twelve Days of Freshtivus http://www.freshbooks.com/blog/2011/12/20/day-11-the-twelve-days-of-freshtivus/ http://www.freshbooks.com/blog/2011/12/20/day-11-the-twelve-days-of-freshtivus/#comments Tue, 20 Dec 2011 23:06:59 +0000 Sandy Lai http://www.freshbooks.com/?p=15257

Welcome to Day 11 of Freshtivus! With the holidays approaching, we’re busy giving away gifts to our fantastic users. We are also following the story of Sam, a small business owner who is struggling with her invoicing and just discovering FreshBooks. If you missed any part of her story or want to see our previous giveaways, see our past posts here.

Smooth and simple. That’s how invoicing should be. To ensure that things do run smoothly, our QA and Operations teams keep a keen eye out for bugs and errors so that we have as few issues and as little downtime as possible. Our QA crew keeps their minds and bodies strong through things like ballet, Tae Kwon Do,  yoga and chess so that they’re in top form when combating bugs. Meanwhile, the Operations team prefers the foosball table, cooking, board games and the sax to unwind. They certainly deserve it, as they work hard to always have someone on call to take care of any issues that arise, even after office hours.

In this episode, Sam receives a “bug kit” from QA Superstar, Betty, as thanks for helping find a bug.  She then meets Jason, and gets a glimpse of our Operations team.   Watch today’s video to find out the winner of the Day 11 giveaway, and don’t forget about our poetry and caption contests.


 

]]> http://www.freshbooks.com/blog/2011/12/20/day-11-the-twelve-days-of-freshtivus/feed/ 0 Day 10 – The Twelve Days of Freshtivus http://www.freshbooks.com/blog/2011/12/19/day-10-the-twelve-days-of-freshtivus/ http://www.freshbooks.com/blog/2011/12/19/day-10-the-twelve-days-of-freshtivus/#comments Mon, 19 Dec 2011 21:55:29 +0000 Sandy Lai http://www.freshbooks.com/?p=15227

Welcome to Day 10 of Freshtivus! With the holidays approaching, we’re busy giving away gifts to our fantastic users. We are also following the story of Sam, a small business owner who is struggling with her invoicing and just discovering FreshBooks. If you missed any part of her story or want to see our previous giveaways, see our past posts here.

They say that communication is important in every relationship.  To ensure that we have great relationships with our customers, our eloquent yet fun Communications team is here to let you know what’s going at FreshBooks.  When not talking about his favorite brew, our beer connoisseur, John, is diligently composing blog posts to keep you informed. Editor Extraordinaire, Amanda is making sure we’re continually bringing fresh content to you by putting our customers in the spotlight. The Communications team frequently shares customer portraits on our blog to connect you to your fellow FreshBooks users and share their stories.

In this episode, Sam is sent to the future where her soon-to-be self is being interviewed by Amanda for a customer profile.

]]> http://www.freshbooks.com/blog/2011/12/19/day-10-the-twelve-days-of-freshtivus/feed/ 0 Day 9 – The Twelve Days of Freshtivus http://www.freshbooks.com/blog/2011/12/16/day-9-the-twelve-days-of-freshtivus/ http://www.freshbooks.com/blog/2011/12/16/day-9-the-twelve-days-of-freshtivus/#comments Fri, 16 Dec 2011 17:36:24 +0000 Sandy Lai http://www.freshbooks.com/?p=15148

Welcome to Day 9 of Freshtivus! With the holidays approaching, we’re busy giving away gifts to our fantastic users. We are also following the story of Sam, a small business owner who is struggling with her invoicing and is just discovering FreshBooks. If you missed any part of her story or want to see our previous giveaways, see our past posts here.

From time to time, FreshBooks customers propose an idea for a new feature. Letting us know about your Fresh Idea is easy! You can email us at support@freshbooks.com, post to our forums, or fill out the feedback form when you log out. Every vote matters! Our product team does their best to work on requests that would be of most use to most customers. When he’s not busy being a rockabilly performer, our Director of Product Management, Casey, helps to prioritize our upcoming features. With the help of supertalented Avrum, and tech-lover, Melina, our product team is here to listen to your suggestions as you help to make FreshBooks even better.

In this episode, Sam has a great suggestion and wonders what FreshBooks does with people’s requests. Luckily, Melina was kind enough to pop by and introduce herself and the team. Enjoy today’s video, and don’t forget, our poem and song contests and caption contest are still running!

]]> http://www.freshbooks.com/blog/2011/12/16/day-9-the-twelve-days-of-freshtivus/feed/ 0 Day 8 – The Twelve Days of Freshtivus http://www.freshbooks.com/blog/2011/12/15/day-8-the-twelve-days-of-freshtivus/ http://www.freshbooks.com/blog/2011/12/15/day-8-the-twelve-days-of-freshtivus/#comments Thu, 15 Dec 2011 22:31:23 +0000 Sandy Lai http://www.freshbooks.com/?p=15153

Welcome to Day 8 of Freshtivus! With the holidays approaching, we’re busy giving away gifts to our fantastic users. We are also following the story of Sam, a small business owner who is struggling with her invoicing and is just discovering FreshBooks. If you missed any part of her story or want to see our previous giveaways, see our past posts here.

Simply put, our customers are awesome.  So who can blame us for wanting to meet them?  We frequently visit our customers to hear directly from them, learn what they’re about, and create new memories.  You may have met members of our support team at various meetups or perhaps you’ve met  Saul and Sarah during their great RoadBurn trip?  Saul, our Head of Magic is as enchanting as he is gifted, while Marketing Dynamo Sarah is always up for an adventure.  Our friendly duo is all about reaching out to our customers and spreading the love.

In this episode, Sam travels to the future where she meets up with Saul and Sarah and shares a game of ping pong.  Join her on her latest time-traveling adventure.

 

]]> http://www.freshbooks.com/blog/2011/12/15/day-8-the-twelve-days-of-freshtivus/feed/ 0 Day 7 – The Twelve Days of Freshtivus http://www.freshbooks.com/blog/2011/12/13/day-7-the-twelve-days-of-freshtivus/ http://www.freshbooks.com/blog/2011/12/13/day-7-the-twelve-days-of-freshtivus/#comments Tue, 13 Dec 2011 22:10:04 +0000 Sandy Lai http://www.freshbooks.com/?p=15099

Welcome to Day 7 of Freshtivus! With the holidays approaching, we’re busy giving away gifts to our fantastic users. We are also following the story of Sam, a small business owner who is struggling with her invoicing and just discovering FreshBooks. If you missed any part of her story or want to see our previous giveaways, see our past posts here.

Whether it’s project management, CRM or other software, our integrations team works hard to provide the add-ons you need to run all parts of your business. The team is made up of our Chief Handshaker, Sunir and our knowledge-hungry integrations gurus Jamaal and Peter who are busy building partnerships with other great apps like MailChimp and Google. They listen to your integrations requests and have already added over 80 add-ons that sync up to your FreshBooks account. How cool is that?

In this episode, Sam learns about all the apps she can connect her FreshBooks account to. And don’t forget, we’re still running our FreshBooks poem and song contest and our caption contest.  Enter for a chance to win some great prizes!

]]> http://www.freshbooks.com/blog/2011/12/13/day-7-the-twelve-days-of-freshtivus/feed/ 0 Day 6 – The Twelve Days of Freshtivus http://www.freshbooks.com/blog/2011/12/12/day-6-the-twelve-days-of-freshtivus/ http://www.freshbooks.com/blog/2011/12/12/day-6-the-twelve-days-of-freshtivus/#comments Mon, 12 Dec 2011 19:58:11 +0000 Sandy Lai http://www.freshbooks.com/?p=15068

Welcome to Day 6 of Freshtivus! With the holidays approaching, we’re busy giving away gifts to our fantastic users. We are also following the story of Sam, a small business owner who is struggling with her invoicing and is just discovering FreshBooks. If you missed any part of her story or want to see our previous giveaways, see our past posts here.

In this episode, Sam is getting the hang of using FreshBooks but wonders who she can turn to when she needs help. When you have some questions, who ya gonna call?

Support Rockstars!

But just who are these Support Rockstars? From Dragon Boat racing champion, Grace, to urban explorer Nox, to our fully fledged musical rockstar, Taylor, our dynamic support team is well-equipped to give you an extraordinary support experience. We’re not just speedy at responding to your emails or picking up the phone right away (no robots here, call us and see for yourself!). We genuinely care about being helpful and have fun doing it. Find out what the team is up to by visiting the Tumblr blog.

Watch today’s installment of Sam’s saga and meet members of our fabulous support team plus hear more about the caption contest for the Support Team’s holiday photo!

 

Enter our contest by leaving us a comment with the perfect caption for our holiday photo, you could win a gourmet food basket! Hurry! The deadline is Dec. 20th!

 

 

 

]]> http://www.freshbooks.com/blog/2011/12/12/day-6-the-twelve-days-of-freshtivus/feed/ 9 Day 5 – The Twelve Days of Freshtivus http://www.freshbooks.com/blog/2011/12/09/day-5-%e2%80%93-the-twelve-days-of-freshtivus/ http://www.freshbooks.com/blog/2011/12/09/day-5-%e2%80%93-the-twelve-days-of-freshtivus/#comments Fri, 09 Dec 2011 21:06:07 +0000 Tim Lee http://www.freshbooks.com/?p=15105

Welcome to Day 5 of Freshtivus! With the holidays approaching, we’re busy giving away gifts to our fantastic users. We are also following the story of Sam, a small business owner who is struggling with her invoicing and is just discovering FreshBooks. If you missed any part of her story or want to see our previous giveaways, see our past posts here.

Alongside the Support team there’s also an awesome crew of (very) Small Business Consultants offering guided tours of FreshBooks. These tours have been so popular, we’re starting to run webinars (sign up for the next session, Thursday, December 15th, 2011 here). They help cover all of the FreshBooks basics – from setting up your account to sending your first invoice!

In our latest episode, our hero Sam gets a tour of FreshBooks from Fabiola, and we learn who the winner is of today’s Freshtivus giveaway!

]]> http://www.freshbooks.com/blog/2011/12/09/day-5-%e2%80%93-the-twelve-days-of-freshtivus/feed/ 0 Day 4 – The Twelve Days of Freshtivus http://www.freshbooks.com/blog/2011/12/08/the-twelve-days-of-freshtivus-%e2%80%93-day-4/ http://www.freshbooks.com/blog/2011/12/08/the-twelve-days-of-freshtivus-%e2%80%93-day-4/#comments Thu, 08 Dec 2011 23:00:51 +0000 Tim Lee http://www.freshbooks.com/?p=15016

Welcome to Day 4 of Freshtivus!  With the holidays approaching, we’re busy giving away gifts to our fantastic customers. We are also following the story of Sam, a small business owner who is struggling with her invoicing and is just discovering FreshBooks. If you missed any part of her story or want to see our previous giveaways, see our past posts here.   

At FreshBooks, our design team approaches their creative projects with two guiding principles: Is it straightforward and is it infused with playfulness? We do this because we know FreshBooks needs to be both functional and beautiful at the same time.

We turn to our designers for more than just their knowledge of art and the Web. For example, many folks will turn for John Campana for fashion advice, as he is known for being one of the most stylish and best dressed in the office. Erin always has a new interior design project on the go and knows the best way to place a couch. Avrum is our resident Foodie and the go-to for the best restaurant suggestions. Director of Product & Design, Casey McKinnon is known for his fancy latte-making abilities. Interested in an intellectual conversation? Look no further than Jeremy whose new media art has had him performing in front of audiences around the world.

Watch today’s Freshtivus video where Sam visits the design pod where all the magic happens plus John C. tells you who has won today’s random prize!

]]> http://www.freshbooks.com/blog/2011/12/08/the-twelve-days-of-freshtivus-%e2%80%93-day-4/feed/ 0 Day 3 – The Twelve Days of Freshtivus http://www.freshbooks.com/blog/2011/12/07/day-3-the-twelve-days-of-freshtivus/ http://www.freshbooks.com/blog/2011/12/07/day-3-the-twelve-days-of-freshtivus/#comments Wed, 07 Dec 2011 22:48:12 +0000 Tim Lee http://www.freshbooks.com/?p=15013

For Day 3 of Freshtivus we bring you another installment of our story on how FreshBooks celebrates our customers over the holidays! In case you missed it, here’s a recap of Day 1 and Day 2.

When FreshBooks customers have questions about working with an accountant they can turn to our very own Gary and Kasey, the Accounting ambassadors for FreshBooks. They work with accountants and their small business clients to help them focus on what they love and do best! Kasey has even been recognized as one of the Top 40 under 40 by CPA Practice Advisor, an honor given to the most dedicated folks in accounting for developing and applying innovative and creative approaches to solving accounting practice needs. Since holiday time is also tax preparation time for most businesses, be sure to check out the new Tax Thursdays series! Each Tax Thursday post will feature advice from leading accounting professionals every second Thursday from January to April.

Today’s video sees our heroine Sam meet Kasey and learn how FreshBooks can help her with her day-to-day business tasks:

P.S.: Don’t forget that our song and poem contest is still open until December 19th!

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