Category:

We always support our customers the best we can. We’re available via phone, email, in our forum, and on Twitter. We hire the right people, have enough people, and give them the freedom and tools necessary. It comes at a premium …

When the cornerstone of your company is rockstar customer support, there are always a few companies that you look to as an example for providing extraordinary experiences everyday, and Zappos is high on the list. So the FreshBooks support team took a field trip down to Las Vegas and experience first hand, how the Zappos …

A little while back we took a week and cast aside our usual plans. Why? So the entire company could work on whatever the heck they thought would most help our Rockstar Support team be even more extraordinary. And I know you’re all wondering with desperate concern WHAT HAPPENED? WHAT GOT BUILT? WHOSE LIVES WERE …

I had a great revelation a few weeks ago doing support here at FreshBooks. Every two weeks (roughly) we release an update to our app, and I was on support the day after a pretty heavy release. Our customers were calling in with questions about this new update to their business, and we were a …

Thought I’d share a little moment of simple delight that gave me a very “FreshBooks feeling”. Last week, I got an email from an old friend who’s a great freelancer, writer and thinker.  I’ve known Peter Wolchak for about 10 years, chiefly through my role as a communications bloke and his as a reporter and …

Everyone knows FreshBooks means “Rockstar customer support”. You call our toll-free number and a human being answers the phone. A nice human being, maybe somebody named Grace or Mark or Kasey. You email us and likewise: a human being replies, helps you out, whatever your problem may be. It’s what we do. And we like …

Here at FreshBooks, we’re always looking for awesome ways to provide the best customer service we can. So, we’re trying something new: In-Person Support! Yup! FreshBooks’ own Support Rockstars will be on-site in downtown Toronto at the Dark Horse Cafe on Wednesday, November 11th 2009 to answer any questions you have about FreshBooks, provide support …

Do you like cotton candy? Ever wanted to see yourself as a caricature? Always fantasized about being tied-up with your friends? Well, FreshBooks turned five years old this year! And we’re throwing the best birthday party a …

As the most loving of festivities approached, we thought it was a perfect opportunity to remind you all how much we care about you. On behalf of the entire team at FreshBooks HQ, thanks so much for choosing FreshBooks. We really do love you ‘round these parts! Check out our Valentine’s Day video dedicated to …