Category:

Anybody who knows anything about FreshBooks knows that we we strive for extraordinarily awesome support for all our customers. You may have also heard that everyone who starts working at FreshBooks spends their first couple months doing support to get to know both our product and our customers (and if you haven’t heard, now you …

As the most loving of festivities approached, we thought it was a perfect opportunity to remind you all how much we care about you. On behalf of the entire team at FreshBooks HQ, thanks so much for choosing FreshBooks. We really do love you ‘round these parts! Check out our Valentine’s Day video dedicated to …

I woke up this morning and wandered over to 37signals‘ most inspiring blog, Signal vs. Noise, to read Sarah Hatter pointedly asking How can anyone ever ask us why we don’t offer phone support? At FreshBooks, we have a commitment that if you call us any time at 1-866-303-6061 from 9am to 6pm EDT Monday …

So there I was in McDonalds (shhhh, don’t tell) and I’m waiting in line and, honestly, I’m starting to get a tad cranky because well, if it’s called “fast food” shouldn’t it …

FreshBooks welcomes Adrian Miller as our newest guest contributor to Fresh Thinking. Adrian will share the wisdom garnered from her many years of experience in sales training. In her first post, originally written for CustomerThink, Adrian gets us thinking about our sales …

Want to learn how you can use effective public speaking to sell your services? Then sign up for “Speak Powerfully/Sell More,” a one-hour online class on Friday, March 28, 2008. The session is co-hosted by FreshBooks customer Adrian Miller. To grow your business or promote …

Serving your customers comes down to keeping your promises. You honour your word. You honour your commitment. This isn’t about contracts and terms. It’s not about performance reviews. It’s not about call …

Our service philosophy involves opening the floodgates via phone, forum and email. We listen to what our users are saying, see their point of view, feel the pain they’re feeling. It’s an essential way of giving us the perspective we need in building two great things: the product itself, and our relationship with the people …

There are certain things I expect from my telephone company. The first is that they know my phone number. Apparently, even this is too much to expect from Bell Canada, as I discovered in my still-ongoing quest to get the FreshBooks phones working the way we’d …