Support Specialist

Being here for our users is what defines us here at FreshBooks. We’re always happy to answer the phone, and we actively encourage our users to contact us with their questions or concerns, or even when they just want to chat!

We’re looking for an outgoing, friendly individual to learn our product inside-out, to work with the team in our Toronto office as the first line of support for our users.

You will:

Respond to support tickets and be active on our forums, follow through with our users on everything they bring to you, and keep the rest of the team well-informed on their needs and desires. Track down and root out the source of any issues that come up, too, using your finely-honed analytic techniques.

We need you to have:

• Fantastic written and verbal communication skills
• A convivial, bulletproof personality
• A supreme comfort with Web 2.0
• A knack for listening to our users and stepping into their shoes
• The capacity to learn and understand how the FreshBooks service works and is maintained

We hope you have:

• Experience in Quality Assurance and testing
• Front-line support experience
• Web development skills
• An interest in marketing or development for future roles at FreshBooks

How to apply

We are trying something new and asking for video submissions! Check out our video below:

If you’re ready to bring the goods and be the newest face of FreshBooks, apply with a short video and send your resume and a cover letter over to careers@freshbooks.com (video is optional).