Change Department

To change the department that a ticket is associated with:

1. Click your "Support" tab.
2. Click your blue support ticket number located on the left.
3. Click your blue "edit" link located to the right of the deparment associated with the ticket.
4. Select the new department from the drop down menu labeled "Department".
5. Click your blue "update" link located next to the drop down menu.

Additional Information

Notifications: When changing the associated department, all staff members in the new department will receive an email regarding the change.  Note that for the staff members in the department to receive these emails, they must be assigned to the client that's associated with the support ticket.  For more information about assigning clients to staff members, see the Assigning Clients section.  For internal tickets, no emails will be sent.

Are we missing anything in our help manual? If so, please let us know by contacting us here.

You may also find additional help by visiting our support forum.

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