Meet the FreshBooks Team
Mike McDerment is the co-founder and CEO of FreshBooks, planet earth’s #1 cloud accounting solution designed for small business owners. In 2003, Mike built FreshBooks for his design firm, scratched his own itch, then moved into his parent’s basement for 3.5 years to get FreshBooks off the ground. Since then over 5,000,000 people have used FreshBooks to save time billing and collect billions of dollars. Mike and his team dedicate themselves to executing extraordinary experiences everyday for small business owners who want to focus on the work they love, instead of on their paperwork.
In addition to being a co-founder of FreshBooks, Joe is also a tenured professor at an Ontario University. In 2000 Joe received his PhD in Computer Science from the University of Victoria, specializing in the development of efficient algorithms. Following his degree, he spent two years on a prestigious NSERC post-doc visiting Charles University (Czech Republic), the University of Sydney (Australia), and the University of Toronto (Canada). Joe’s most important role at FB: making sure the beer fridge remains well stocked.
VP Operations (Co-Founder)
Levi is a professional engineer with a BEng from the University of Victoria. Before joining FreshBooks, Levi managed projects at Apex Systems Integrators Inc., where his clients included Canadian Tire, Nestlé, and Parmalat. Levi is a systems integration specialist and has led multi-platform integrations with technologies such as: Oracle, SAP, .NET, Windows CE and Pocket PC. An ultimate frisbee, volleyball and basketball player, we suspect he may have stuffed toy dinosaurs hidden in his condo, such is the level of his support for the Toronto Raptors.
Jeff is a consummate perfectionist and ace designer. Jeff-fun includes creating awesome web sites, hockey and snowboarding, where he will not hesitate to take on any double black diamond he comes across. Jeff is also obsessed with washing his car (some say his left arm is twice the size of his right arm because of this). See what Jeff’s up to by visiting his website or checking his twitter updates.
Product Support Specialist
Daniel supports the FreshBooks team by coordinating customer feedback and marketing initiatives into each release. Daniel graduated from the U of T’s Computer Science program and also worked for Biz-zone Internet Group Inc. before joining the FreshBooks team. In his spare time, Daniel likes to tweak his computer, work on his tennis game, and hit the local Cineplex for the latest blockbusters.
Director of IT
Did you know that Rich Lafferty invented ice? Despite this he lives modestly with wife Candice and cat Rasha, one of whom has floofy white feets. Rich leads a team of intrepid system administrators, constantly redefining the word “system” to include servers, phone systems, refrigerators, coat racks, octopuses, and pieces of string, and provides the office with a steady stream of cat videos. Sometimes he stares at the wall for hours on end.
Manager of Support
Fresh out of the University of Waterloo, equipped with a math degree and boundless enthusiasm, Grace is our first FreshBooks employee dedicated entirely to helping our customers. I guess you could call her the ‘invoice of reason’. When she isn’t answering your questions, you can usually find her playing outside, talking to strangers, playing for the Argonotes or making her co-workers groan with her witty one-liners. She’s game for anything and flies by the seat of her own pants because she knows life is short. After all, time flies like an arrow and fruit flies like a banana.
Office & Employee Services Manager
Originally from Africa - the land of the Maasai and where the big game roam free. Asmita studied in Nairobi before moving to Canada and brings extensive office administration experience to her position as she has worked for several multinational corporations in Toronto. In her free time, you can find her at the gym or volunteering for charitable organizations.
Momchil brings plenty of quality assurance experience to the FreshBooks team, having worked for Bodog, amongst others. He works alongside developers and managers to constantly improve the awesome FreshBooks product by flushing out existing glitches and ensuring new functionality integrates smoothly into the existing system. Momchil is a UofT graduate with degrees in Computer Science, Criminology and Mathematics. Alongside his fascination for computers and modern technology, Momchil is also extremely passionate about cars. In his free time Momchil builds websites, bikes along the lake and practices TaeKwon-Do.
Tim’s mesolimbic pathway is constantly flooded with dopamine when he’s at FreshBooks — That is to say, he’s elated to be here. Studying and working in a variety of fields and locations on planet Earth has allowed Tim to develop a sharp brain for interpersonal communication and a knack for empathy. Add his experiences in tech into the mix, and you’ve got yourself a support rock-star. When not figuring out the functions and bio-pathway of the Inward Rectifier Potassium Ion Channels, you can usually find Tim perfecting techniques on the piano, volunteering and singing in a choir, playing video games, practice photography, blog, watching Disney movies, and drinking down a pint of Dole Whip with friends.
Scrum Master Manager
Beatriz brings to the table a wide range of experience in the IT/Tech world. As a self-proclaimed geek she loves technology, media and video games. Still a kid-at-heart, she enjoys to be silly and random. With an inquisitive-mind and a love of people she wants to know what makes your business tick. To relax and calm the chattering monkeys in her head she enjoys reading (her favourite is Latin American literature) and watching movies, especially foreign films.
Mark comes to FreshBooks with a background in design and painting from the Ontario College of Art and Design, and a passion for all things code related. A passionate and involved member of the open source community, Mark spends much of free time hacking away on various projects and blogging about what he’s learned. In his free time he enjoys a variety of gaming, reading, cycling and snowboarding.
QA Team Lead
As a fresh Computer Science graduate from the University of Waterloo, Kiet found he was a lot better at breaking code than fixing it - so Quality Assurance it was. He joins the FreshBooks team after having spent over 7 years poking and prodding at all manners of software programs, systems and people. In his spare time, he dabbles at web site development, martial arts and tech gadgets. Kiet is also a closet Bimmer and Toronto Raptors fan.
They say Steve was formed in the bosom of FreshBooks itself - his roar is long and loud. Taught never to give up on a customer and that creating a happy user is the greatest glory you could achieve. Beneath his explosive and elegantly chiselled physique, lives the soft comfort of a harvest night. A place where love radiates like a midnight campfire amongst old friends. Always there with a helping hand - an incredibly massive and powerfully awesome helping hand.
Director of Development
Richard is a U of T computer engineering graduate and has been in the web development industry ever since. Outside of serious work, he enjoys cooking, baking and of course, eating and drinking. To balance the calorie intakes, he is training for his first half marathon. He has a soft spot for all animals and is a volunteer dog sitter for those in need. FYI, he makes a mean souffle.
Jeremy is an award-winning / self deprecating art director with a wealth of experience across diverse sectors in advertising. Called “a one man revolution on the way we use video, computers and our bodies to create art” by Filmmaker magazine, he also draws on a successful career as a new media artist. When asked about his spare time Jeremy could only list more work that he’d done. Dude also has a Masters in Fine art from Syracuse University among a bunch of other degrees.
Emmanuel "Mio" Ricafort
QA Team Lead
An ISTQB certified tester, Mio brings with him to FreshBooks more than a decade of quality assurance experience working for multinationals all over Asia and North America in a variety of industries from finance, healthcare and telcos. On his free time, he enjoys going on road trips, exploring new places and chilling out with family and friends.
Manager of Support
Tim looks at life from a sea gull’s outlook on food. If it’s in front of you, you can eat it. In other words, you can do anything that is put in front of you. He is a recent York University graduate equipped with a business degree and has experience in customer service. He took his communication skills abroad to Seoul, South Korea to teach english. He has been a die-hard Raptors fan since day 1, with Alvin Williams being his favourite Raptor of all time. Photography has recently become his newest hobby, which goes well with his love for traveling. His main goal in life: “At some point in my life I will approach the check-in counter of an airport only to be told that there is no longer any room on my passport for another stamp”.
Director of Product Management
Hailing from Toronto, Avrum graduated from the University of Toronto in Computer Engineering in 2007 and moved to Seattle the same year to join Microsoft. After working for teams across Office, Windows, and Search, Avrum moved back to Toronto and joined the product team at FreshBooks in 2011. Avrum works closely with designers and developers to create extraordinary experiences for FreshBooks’ 5 million small business customers, so they can spend less time managing their paperwork and more time on what they love to do. Outside of FreshBooks, Avrum can be found complaining about restaurants that don’t meet expectations, thinking of clever Facebook status updates, and traveling.
Fueled by his passion for technology, Anton decided to lock himself away deep, deep into the corners of the University of Toronto, studying the dark magic of computer science and practicing the ancient art of web development. In 2011, Anton emerged from his trials, ready to take on all the exciting challenges at FreshBooks! When not madly coding away on his computer, Anton likes to sing about his favourite things, play video games, watch movies, and discovering awesome music.
An Expat from Ohio, Jason spends his days as a Linux SysAdmin and his free time enjoying a myriad of hobbies. Board and tabletop gaming, watching werewolf movies, cycling, and vegan cooking keep him occupied. Any time he gets the chance to travel, he takes the opportunity to learn everything possible about local rituals, particularly those related to body modification, ahead of time and does his best to witness them in person.
Theresa grew up in the suburbs of Mississauga, but has a penchant for traveling. She brings to FreshBooks her positivity and loves giving out hugs. Passionate about food, she can be found gazing at their deliciousness on the Internet and trying out new recipes. She’s always up for trying anything new and never turns down chances to karaoke.
Vonnell began her tenure at FreshBooks in sales and branched off to start the A-Team, which is dedicated to working with accounting professionals. Unafraid of the concussions and bruises generally acquired from jumping headfirst into empty swimming pools, she found herself on the development team as a Scrum Master. In her spare time, you’ll find her at the park, eating or cooking a meal or trying (unsuccessfully) to propagate succulents.
Team Lead, Retention Sales
Fabiola comes to FreshBooks with a big smile, dedicated work ethic and a magnetic personality. Fabi, as her friends know her, is always building long lasting personal and professional friendships. As a graduate from York University’s Schulich School of Business and 4 years selling aerospace and military parts, Fabi offers a great wealth of knowledge in Sales and Customer Relations. The International Bachelor of Business Administration degree she received also gave her experience abroad and took her to Mexico where she further developed her studies at the University Tec de Monterrey. During her travels in Mexico, she developed an immunity to tequila but a weakness towards tacos, tortillas and tortas. When Fabi is not organizing a party or creeping on Facebook, she spends her time playing soccer, softball and going for long walks with her family’s big loveable yellow Lab, River (El Ingeniero).
Natalia came to FreshBooks with 6 years of experience in testing web applications. As a quality assurance tester, she has had passion for excellence and a “test to break” attitude. Natalia is a very positive and enjoyable person. She also loves ice-cream and stuffed toy animals. Natalia’s hobbies includes photography and teaching Ballet to children. She really enjoys changes. If nothing new is happening than she will go crazy and start moving furniture around the house.
Director of Product Management
Melina walks the socially-exciting line between complete seriousness and total ridiculousness. She is disturbingly competitive but has found this to be a delightful boon to her product management career. Melina is a nature-lover and amateur arboriculturalist with a wicked photic sneeze reflex. She graduated with a BFA in film from Ryerson University, but quickly moved into software due to a love of rapidly evolving technologies (including—but not limited to—robot uprisings, sentient internets and living above and/or below the sea).
Sandy was recently released from a Kinder Surprise opened by an unsuspecting child. In need of a home, she was adopted by the kind folk at FreshBooks and in return, she welcomes and trains other new hires joining the family. With a degree in drama, biochemistry and education, she’s taught in Japan and the UK and is an avid traveler. In her spare time, she likes to write for the LRMC, brush up on her languages, act, give it her all at karaoke and burn cookies by accident.
Team Lead, Development
After graduating from University of Calgary, Shaun spent some time in Seattle at a big company before returning back home to the Red Mile. Now he’s adapting to life in the east, in a city many times larger than he’s ever experienced. When he’s not writing code, he spends time playing sports and dabbling in electronic music.
Team Lead, Development
After obtaining a degree in Archaeology from the University of Toronto, Jeff quickly became disenfranchised with the title due to the lack of Indiana Jones hats handed out at commencement. Disgruntled Jeff turned to one of his other passions, software development. Jeff has spent the latter part of last century and all of this century working tirelessly in web development with a focus on destroying all rotten code he comes in contact with his patented ‘beautiful code bomb’.
Team Lead, Development
Wyatt’s a one man riot and polite to a fault. As a fresh grad from the University of Guelph, cows run in his blood, providing him with extreme amounts of energy and drive. He’s excited to hone his skills in customer service and code-craft as a new member of the team, and in his spare time he plays games, watches old science-fiction, and reads philosophical tomes.
Team Lead, A-Team
Dustin joins the FreshBooks team with over 10 years of sales leadership, marketing and customer relations experience. With a knack of learning languages, great business acumen and a positive attitude, he strives in helping all those in contact with him achieve their goals. Having run his own business in the past, he understands the intricacies you face while running your business and tries to be as proactive as possible. During his off time you can find Dustin playing Italian card games and dancing! He is a fantastic salsa and merengue dancer, something that comes natural from his Hispanic heritage. OLE!
Toronto’s foremost hipster-in-denial, Craig arrives at FreshBooks with a love of both well-designed software and things that go to 11. Bullet-hell shooters from Japan? Check. The latest and loudest Scandinavian metal bands? Check. Sensory-overloading movies? Triple-check. Armed with a Bachelor of Engineering and Master of Applied Science from McMaster University, he looks forward to tackling the new challenges thrown his way, be they software defects or battles in various fighting games. When not going beyond the max, Craig can be found geocaching, playing squash, or discussing music on The Zero Check podcast (http://thezerocheck.com).
Senior Support Specialist
Whenever there’s something amiss, Always remember to follow your bliss. You never know where you will go, Not until you are open to grow. Every step that you take on your way, Will enrich those around you everyday. Open your mind and you’ll see, Occasion is what you make it to be.
Team Lead, Development
Steve is a Manager of Development hailing from sunny Southern Ontario, where his family lives and still operates a family farm. Steve occassionally visits family there to see some sunlight and operate heavy machinery. Steve has a potentially unhealthy addiction to gadgets and new smartphones, so it only makes sense that he makes mobile apps at FreshBooks. While not cooking Italian or playing video/board games, he has also spent time at a large broadcast television company, a gigantic agency, a small print-to-web company, and an even smaller tech startup that no longer exists. Steve graduated from the Software Engineering program at the University of Western Ontario.
Product Marketing Manager
Originally from Ottawa, Rob moved to Toronto in order to emote and breathe his way to a theatre degree from York University. Afterwards he spent close to two years on the Rockstar Support Team at FreshBooks before moving over to the Marketing Team. Rob loves patio season, bad movies, and laughing (generally at his own expense). His one Kryptonite is a warm brownie and it is surely the easiest way to win over his heart.
Jesse’s an illustrator/designer from Toronto. He studied Fine Arts and Illustration at OCAD and Graphic Design at Humber College. Jesse thoroughly enjoys his time at FreshBooks doodling and collaborating on various exciting creative projects. His favorite foods are rotis tacos bananas and zoodles. He’s also a big fan of music and movies.
Lindsay often feels caught in between eras, adrift in the fabric of space-time. While she enjoys the poetical lyricism of today’s young Canadian folk artists, she finds herself belting out Joplin’s high notes when she thinks no one is watching. While she loves FreshBooks, she also loves not-so-fresh books, having amassed a modest collection of 18th and 19th century books. She loves her Blackberry, but still can’t figure out where she’s supposed to put the quarter. Lindsay has a passion for engaging people and learning their stories, whether in person, on the phone, in an email, or in the pages of an antiquarian book. As a dual citizen of both the present and the past, she knows the one thing that never goes out of style is a good character.
Chief Technology Officer
Warren leads the product development team at FreshBooks and is responsible for making the platform and team efficient, scalable, and always improving. He loves it when we ship code and since joining FreshBooks he’s helped the team re-organize and focus on solving big technical challenges through collaboration, experimentation, and process improvement. Warren is known for his passion for craft beers, Bungee Runs and wearing flannel whenever appropriate (most days).
Senior Specialist, Talent Development
Meryl is super excited to be part of the Welcome team at FreshBooks. Originally from London, England, she brings with her an enthusiasm for all things royal and a real soft spot for a certain Mr. Potter. Meryl trains all new employees on how to help out FreshBooks’ amazing customers. Having always loved to get to know the people around her, she strives to detect unique skills and talents that she can use to bring out the best in people, and uses this to communicate new ideas and concepts as effectively as possible.
Manager of Support
It’s safe to say that Alex is fresh in every respect of the word. Much to co-worker Rob Guenette’s delight, Alex is now officially the youngest FreshBooks employee. Coming straight out of York University with a double major in Sociology and Communication Studies, he is ready to groove and has a lot to prove. Alex knows there is no age restrictions to helping others, and is completely thrilled to have a full-time job doing just that. When he’s not at work, you can find him jamming with his guitar, dabbling in photography, and landing a 747 jumbo jet in Hong Kong (just don’t remind him it’s on a simulator).
Aaron recently earned a Bachelor of Design degree from the York/Sheridan Program in Design and has an insatiable hunger for solving design and usability problems. Once a developer, he discovered his passion for the creative part of the app-building process and frequently enjoys designing and building super-useful web applications - which is what attracted him to FreshBooks! He spends a lot of his spare time reading about and experimenting with cutting-edge web design tools and trends, but still manages to get regular and hefty doses of fresh air while outside running or cycling.
Danni is a recent graduate of Electrical Engineering from the Memorial University of Newfoundland. She joined the FreshBooks community immediately after graduation to pursue her career and passion in quality assurance. Danni has a wide range of interests. She likes the outdoors and traveling to different areas of the world seeing the amazing things that nature brings. She can also play a variety of instruments including piano, harmonica, erhu fiddle, and violin. Danni loves photography and spends a large quantity of her free time taking photos, modifying them, and sharing them with others.
Joele has a background in customer service and truly enjoys helping people in anyway possible. She thinks laughter is the great healer in life, and a great way to turn things around when things aren’t going perfectly. Joele believes in making the best out of every situation, and always tries to see the brighter side. In her downtime, Joele likes to write stories, poetry and music. If she could travel anywhere in the world, it would be to the Maldives, how gorgeous!
Natasha comes to FreshBooks with many years of experience in QA and a passion for all things new. When she’s not busy breaking software, she can be found all around the GTA being a personal chauffeur to her spoiled offspring. She also enjoys her Nikon, plays in a competitive brain teaser league and has a black belt in traveling.
Andre is a QA Analyst with a software engineering background. Hailing from the beautiful but often-battered 3rd Polish Republic, he can take a punch and keep on swinging. Pretty easy considering his awesome physique and large frame. In his spare time he practices karate, team sports (team drinking!), and exercises his spiritual side-via painting and novice-level spanish guitar.
Chief Marketing Officer
Shawn is a marketing guy that has a passion for digital campaigns, branding and metrics. He’s a creative, compassionate, high achiever that’s always looking for innovative ways to solve problems. When Shawn is not thinking about marketing he has a passion for sports, movies, cars and technology that is only overshadowed by his love of spending time with his wife and daughter. He has a dog who won’t be permitted in the office due to his penchant for howling and stealing food. Shawn joined FreshBooks to kick our marketing into high gear as we continue to spread the word to small businesses around the world. Shawn is a veteran software company leader with years of experience defining and implementing marketing strategies for companies like Corel and Adobe. Prior to joining FreshBooks Shawn was the SVP of global marketing at Corel for 7 years.
Team Lead, Development
Zach grew up in the Hammer (aka Hamilton) before coming to Toronto to study Computer Science at U of T. Prior to joining FreshBooks, Zach led the backend development team at Trapeze Media. Zach is a huge sports fan - he likes playing, watching and arguing about sports. Zach is also very passionate about food. In his spare time he loves to cook and always enjoys a good single malt.
After graduating from The University of Liverpool in Film and Communication Studies, Ailsa decided it was time to leave the UK and seek pastures new in the great city of Toronto. Ailsa has spent a decade in the customer support industry, holding roles in major corporations such as betting firm William Hill (UK) and fundraising agency Public Outreach (CA). When Ailsa is not striving to become the ultimate FreshBooks support superhero, she is usually enjoying some down time. Down time often consists of watching movies, playing soccer, or supporting her local team, Liverpool FC.
Focused and adaptive support specialist in the daytime, trench-fighting rock and roll warrior at night. Chris’ professional experience in customer support and marketing was earned across varied industries including the provincial parks system and in toys and games. You’ll find Chris helping a customer with the Support team or on stage playing guitar with his band Fever City.
Support Training Specialist
Having lived in a few places like Riyadh and New York, Sherwyn has developed a love for different types of cultures and food. He will eat anything edible without complaints. Due to his interest in learning about people and cultures, he pursued his major in Anthropology and minored in Sociology at McMaster University. In his spare time, Sherwyn enjoys bobbing his head to electronic dance music and staring at his fish tank for hours.
Maxim Van Lyl
Max grew up in Belgium, in a little town by the North Sea. Convinced the world needed more chocolate, beer and ukulele tunes, he set off on his quest. After battling sea monsters and wooing an exotic beauty, he made his new home on the (lake)shore of Toronto. Having extensive experience in customer service and a knack for problem solving, he joins FreshBooks with a vision: creating the most awesome and action-packed support service experience you’ll ever have!
Justin is a jack of all trades but a master of none (certainly better than a master of one). He has a constant thirst for knowledge and an insatiable curiosity on what makes the world tick. He loves solving problems and using code to build something out of nothing. When Justin is not hacking or coding at Hacklab, you can find him cycling around as a crazy cyclist with a camera strapped to his head.
Duncan started out heading up the technical side of a small Internet provider in England in the late 90’s before moving onto the world’s leading email security provider to start integrating the lives of Operations and Development before DevOps was a coined term. In his spare time he is trying to cycle harder and further, learning to mix Drum and Bass or chilling out watching F1.
Originally from Brazil, Thais moved to Canada six years ago to pursue her education in design. With a passion for creating work that is both beautiful and meaningful, she is excited to help make the world fall in love with FreshBooks. She does not know how to samba or play soccer, but loves to brag about her country’s amazing food and nature. A child at heart, Thais does not hide her love for candy, animated movies and young adult fiction books.
Director, Business Intelligence and Analytics
Sick and tired of the staid, predictability of year-round sunshine in Perth, Western Australia, Chris has travelled far and wide searching for the city with the most temperamental weather conditions on the planet. Moving to Toronto from the UK two years ago, he thinks he may have finally found the city to fit these requirements. Chris will be part of the marketing team, working as the Senior Manager, Business Intelligence and Analytics. He has a degree in Actuarial Science and has moved industries with a similar frequency as he has moved continents, starting in insurance consulting, moving to quantitative finance and finally landing in e-commerce. When not crunching number Chris can usually be found watching films in a dark corner somewhere.
Team Lead, Payments
Rich is an uncontrollable ball of energy that will do whatever it takes to ensure you’re happy with your product. As an aspiring MBA candidate from Wilfrid Laurier University, he listens to understand your business needs and advises you on solutions. If he’s not deep in conversations with clients, you can find him studying at Starbucks, playing bball or vball, snowboarding around the world, or going to music festivals.
Desktop Support Specialist
From a town with one stoplight named Binbrook, Ian moved to Toronto in 2000 for school and has been here ever since. A graphic design graduate, he found he liked the tools better then the trade and spent the next several years doing support for Apple. Terrified of heights, allergic to bees, french bulldog aficionado and toy collector, Ian loves drawing and photography (well, mainly taking photos of toys and dogs).
Senior Team Lead, Development
As an army brat, Chris has lived in Germany, England and all over Canada. He moved to Halifax to work for a small web development firm before it was spun out into Canada’s premier Google Apps deployment company. After leading the application development group there (and conquering all badminton challengers), Chris and his new wife just moved to Toronto to join FreshBooks’ amazing team.
Product Support Specialist
Brandon enjoys helping others and jumps at any opportunity to learn new skills. He graduated from Ryerson University with a Bachelor of Urban and Regional Planning. He loves cooking because of the endless possibilities to create dishes based on a range of ingredients. Brandon also enjoys singing and playing guitar (particularly Creedence Clearwater Revival songs). In the winter, you can find him playing hockey at the nearest rink.
Amanda is pumped to be a Freshie Rockstar and brings her enthusiasm and passion for helping others to the Support team! In her former life, she was a science teacher having lived and worked in far away lands such as New Zealand and London, England. A lifelong learner, she can often be found partaking in one of her many random hobbies such as playing the ukulele, catching (or dropping) an ultimate frisbee, downward dogging at a yoga class, traveling and/or skiing down a slope somewhere. She also lives by the credo “food is just a vehicle for sauce”.
Senior Manager, Talent Attraction & Intelligence
Sara is passionate about helping people find the right environment for what they do best. She has worked for tech companies big and small including Lavalife, D+H and Microsoft but has found her home here at FreshBooks. When Sara isn’t speaking with people about their dream jobs, you can find her at the gym, running by the lake or trying to relax enough to practice yoga.
Business Development Representative
Easily approachable about anything, Boris brings an optimistic and forward-thinking mindset to any situation. His diverse background and driven personality never sees him steer away from a challenge. As an avid triathlete and sport enthusiast he has competed in several Ironman triathlon events and can often be heard talking about sports of all kinds. At FreshBooks, Boris helps the Business Development team deliver long-term value through new markets and relationships.
Scrum Master Manager
Sean joins FreshBooks as a Scrum Master and enjoys explaining what the heck that role means to his extended family. He uses his past experience as a Developer and Product Owner to understand diverse perspectives and galvanize a team to create awesome results. Sean also loves board games and took his hobby to the next level when he created Forbidden Island for iPad. Life highlight so far – he was once told he had the best beard at the bar. Verified Canadian, wannabe Swede.
Ryan grew up in freezing-cold Manitoba. All he could do to stay warm in the winters was huddle by the heat of a Commodore Vic-20 and type in programs from Compute! Magazine, which triggered a lifelong interest in computers. Ryan has a B.Sc. from Brandon University in Computer Science, which he barely used in 12 years in the insurance industry. In his spare time, Ryan likes to condense his life story into 385 characters.
Team Lead, Support
One of Heather’s greatest talents is smiling. She’s beyond thrilled to be part of the customer support team at FreshBooks where she can put this skill to good use. Heather is a graduate of music theatre at Sheridan College and enjoys writing stories and tap dancing when you least expect it. Always up for an adventure, Heather can be found exploring Toronto and the world with her husband Chris. Unless she’s tired, then she will be on the couch reading a good book.
Product Support Specialist
Passionate would describe Rich well when considering all things Science, Space, Engineering, and the Toronto Maple Leafs. That being said, it’s fair to say that Rich believes anything is possible with the right attitude, dedication, and will to achieve the seemingly impossible. This includes the Leafs winning the Cup. Rich has been employed in customer service positions for over 10 years and is excited to learn from and grow with FreshBooks.
As a fresh M.Sc. graduate from the University of Guelph, Laura is itching to learn the ins and outs of software development. Hailing from the quiet countryside, Laura is excited to experience Toronto and be a part of FreshBooks’ fast-paced lifestyle. When not at work, she enjoys watching sci-fi/fantasy tv shows, reading, and dispensing joy in the form of hand-crafted crochet plushies.
Senior Marketing Manager
Robb is a marketing guy with a big heart. He’s a great listener and is always scoping out creative ways to connect with customers. Having worked in the non-profit sector for 9 years, he’s developed cause-marketing campaigns, websites and positioning for various brands. Prior to this he worked at a marketing agency to launch promotions for brands such as Chef Boyardee and Colgate. In his free time, Robb bakes artisan bread from scratch (without a bread maker!) and checks out local live music. He’s excited to be part of the FreshBooks team – If you get on his good side, may be you can score a organic sourdough loaf from him!
A graduate of Queen’s University, Michael started his career in mobile development using J2ME and BREW on old candy bar and flip phones. When the iPhone was released, he quickly dropped these archaic technologies to learn Objective-C and drank the kool-aid, “Apple can do no wrong”! Michael has been developing software professionally for 8 years and enjoys solving mobile-related problems, from optimizing network traffic to working with systems with limited resources. When he’s not programming, he enjoys playing volleyball and ball hockey.
Alexandre hails from France by the Alps where he studied Electronics and Software Engineering. Three years ago, he moved to Canada to work on his English for a few months, but ended up falling in love with the country and decided to stay. Like a typical Frenchman, Alex enjoys wine, cheese, bread, and (more recently) maple syrup. When he is not hacking away on various projects or blogging, he can be found skiing or right by his barbecue, beer in hand.
Sr. Marketing Manager, Customer Loyalty and Retention
Erin is a loyalty junky. Helping businesses find the right marketing solutions to engage and retain customers is what makes her tick. She spent five years helping to build the successful SCENE® movie rewards program, and has experienced firsthand how a simple, attainable and enjoyable loyalty program can be mutually beneficial for customers and businesses. When not brushing up on the latest loyalty trends, Erin enjoys spending time gardening, shopping and taking her dog down to the beach. Erin is super excited by how much FreshBooks users already love the product and can’t wait to add even more great perks for customers.
Originally a descendant of pharaohs, Leena moved to Canada in 2006. She identifies as a “code monkey” and loves that she can create something out of nothing (except for some ones and zeroes). Leena is very excited about working at FreshBooks for the great product, the awesome company values, and for the dogs. But mostly for the dogs. She has two dogs of her own and speaks “dog” fluently. Leena brings to FreshBooks her experience and passion for mobile development, as well as her very own brand of weirdness. When Leena is not glued to a computer, you can find her practicing her dog speak, playing soccer, obsessing over robots, eating chocolate, or jumping out of airplanes.
Alan started his first business at 17 simply because he was bored in high school. He began studying biochemistry but ended up graduating with a degree in Business. Since those blurry days, Alan has started 2 companies and has been a product/marketing manager at various software companies. His brain is constantly thinking of ways to improve products and if it wasn’t for playing soccer his brain would likely explode due to dangerous levels of entropy. Alan loves being a product manager for such an awesome product!
Support Training Specialist
Choosing the arctic Canadian winters over the year-round drenching of his hometown of Cambridge, England, Phil brings loads of Customer Service experience and a passion for problem solving to FreshBooks. With an almost worrying addiction to football (sorry, soccer…) he hasn’t missed a Toronto FC home match for 3 seasons. When not involved in ball-sports, you will find Phil exploring new bars and restaurants, taking inspiration into his own kitchen, and wearing shorts at the first sign of above-zero temperatures.
Byron is no good at half-measures. Whether pursuing good hobbies (music) or bad (a zippy motorcycle), whatever catches his attention is vacuumed up with extreme prejudice. At present Byron is focusing that energy on the Linux stack like a bull in an open-source china shop.
Laurie comes from the wilds of Etobicoke, where she dreamed of becoming only one thing: an Ewok. After those dreams were harshly crushed, she instead got a Psychology degree from the University of Waterloo, which is now put into practice by analyzing absolutely everything, including FreshBooks email marketing campaigns. When she’s not shedding silent tears with every email unsubscribe request, you can find her watching baseball, traveling, swimming in lakes, killing it on a dodgeball court, reading (too many) books, baking ridiculous cakes, trying to give ducks hugs, getting distracted by shiny, glittery objects or petting anything soft. If she has any time left over from all of that, she writes about music and other stuff for The Little Red Umbrella, and works behind the scenes on Toronto’s illustrious Trampoline Hall.
Director of Sales
Scott is the ultimate sales professional with over 20 years of software sales success in large companies like Oracle and SAP, and some smaller companies like Replicon. He is an alumnus of the University of Guelph where he received a BASc majoring in Consumer Behaviour. When he is not working, Scott can be found at various hockey arenas all over Ontario as his 2 daughters play rep hockey. Scott is an avid sports fan. He bleeds Blue and White for his beloved Toronto Maple Leafs and the Dallas Cowboys. Scott also has a large collection of ticket stubs from all of the sporting events and concerts that he has been lucky to attend over the years. Scott loves traveling with his wife and 2 daughters all over North America and hopefully to Europe some day.
Director of Advertising
Bruce is thrilled to be part of the marketing team at FreshBooks and to have the opportunity to help make FreshBooks a household name with small businesses. He comes to FreshBooks with experience developing advertising campaigns for some of Canada’s best known brands. Bruce is passionate about his family and loves to spend time with his two teenage daughters. He is a big Leafs fan and still believes they will win the Stanley Cup sometime in his life (he plans on a long life).
Jameson is a recent graduate of the University of Guelph’s Computer Science program, and is excited to be starting his software development career at FreshBooks. Jameson’s experience comes from his co-op placement at a medical software company, a research placement working on pattern recognition topics, and of course, mobile development work at FreshBooks. In his spare time, Jameson enjoys playing ball hockey, learning yo-yo tricks, and trying to cook and bake new and exciting recipes (albeit with limited success).
Product Lead - WePay
With a technical mind and a passion for design and creation, Colton brings years of customer support and troubleshooting in high traffic environments to the table. The more challenging the puzzle or problem, the better! Outside of work, Colton has a love for Lego, and when he isn’t building spaceships, he can usually be found designing them.
Born, raised, and schooled in Waterloo, Adam is thrilled to be joining the Product team at FreshBooks in Toronto. Before being seduced by the tech scene, Adam spent co-op terms in the accounting trenches with Ernst & Young, and is excited to contribute that experience to FreshBooks’ goal of making accounting accessible to all. Adam is a huge sports fan, humbled over the years as both a Leafs fan and golfer (the two seem to go naturally together). A plane ticket in hand, and music in his ears make him one happy camper!
Team Lead, Development
Born in Poland, Ania has spent most of her life in Canada. She studied at Queen’s University, graduating with Bachelors of Statistics, Education, and Computer Science. She also studied at the University of Edinburgh, which she barely survived due to ingesting too many fried Mars bars. Ania has worked at big and small software companies, before she found her way to FreshBooks, which she proclaims as “just right”. These days, Ania trains, competes, and coaches at the Don Rowing Club. Refusing to believe that the Olympics are not in her future, she works hard on growing taller, using large amounts of trail mix to fuel her dreams.
Originally born to organic fruit farmers in the Okanagan Valley, British Columbia, Kevan used his training, nurturing fruit and vegetables, to leverage himself into a career with FreshBooks. Prior to joining FreshBooks, he graduated from Brock University with a degree in Computer Science and Economics, making him the deadliest combo since Peanut Butter and Jelly. In his spare time, he eats, sleeps and codes.
Business Development Representative
Mudita comes to FreshBooks with a passion for helping people and the planet, and the adorable dogs that roam the FreshBooks office. As a Rockstar, she gets to talk to lots of different people and problem solve. Outside of work, she pursues her passion through volunteering for various environmental organizations. She spends her free time reading, traveling, baking, quitely musing away on life’s philosophical questions and, recently, listening to classical music. A self proclaimed sudoku champion, she can often be found working on brain teasers.
VP, Sales & Business Development
Mark is a general management executive with a track record of delivering significant growth in new business markets. He prides himself on being a results-oriented leader who focuses on operational excellence through developing teams and motivating change across functional groups. Outside of work, Mark’s passions include his family, canoeing tripping, a weekly attempt to reclaim past hockey glory and his yearly pilgrimages south of the border to watch the greatest sport on earth—NCAA basketball. At FreshBooks, Mark leads the efforts to grow our community of loyal micro-business customers.
Product Support Specialist
Stephen comes to FreshBooks with a background in education, mathematics, and customer support. When he’s not assisting clients, he’s cheering on the Toronto Blue Jays or conquering lands and saving the world (in fake electronic lands only existing on his Playstation 4). Does P=NP? No one really knows, but that won’t stop him from losing sleep at night over it.
Lindsay’s fascination with human behaviour led her to a degree in Psychology from Queen’s University. She grew up in Montreal but was drawn to Toronto due to its vibrant tech scene where she began her career in healthcare technology. Lindsay loves to travel to places that require at least a 10-hour flight. She’s also an avid hockey player and yogi.
Sabeer considers himself an engineer without borders: he grew up in 5 countries, is fluent in 3 languages, and experienced as a computer, electrical, biomedical, and software engineer. His love for technology and impossible visions of what he wants to create stems from a love for all things science fiction and fantasy. In the rare moments when he’s not coding or reading, he likes to tutor math/programming, chill out with family/friends, watch movies, take long walks, gorge on junk food, and talk to himself (ok, so he talks to himself more than just “rarely”).
Originally from Niagara Falls, Jesse ventured to Toronto in search of bigger and better things. After studying Film Studies at York U, he took time to discover himself and learn where his talents lie. He’s excited to be a part of the Support team and aims to become a true support hero. As a self-declared pop culture geek, he loves to talk about film and his comic book collection. If you don’t spoil his favourite TV shows, he’ll love you forever.
Calvin was born and raised in the wheat fields of Saskatchewan. After graduating from university, he got a sweet gig building video games in Saskatoon. A love of big city life and a fear of prairie winters brought him to Toronto. When he isn’t programming, he enjoys playing hacky sack, cycling and cooking tasty things in his slow cooker.
Growing up in Toronto’s suburbia, Winston was thrown into a town of about 4000 working in his family’s restaurant. Culture shock, isolation, Egg Rolls and the flaming lick of a thorny whip comprise his fondest memories of that decade. Often euphemized as, “a character building experience”, he likens his escape to the end of, “The Shawshank Redemption” but without the sewer drain, laundry room, and Morgan Freeman. His pursuits are: (re)discovering the meaning of life and freedom, reading/writing, astrophysics/astronomy and some other (unbelievably) nerdy hobbies.
Team Lead, Development
Rishi loves to run, meditate and engage with the community. He finds great joy in not only solving problems, but also in identifying them. Thinking progressively, he is continuously looking for improvements. “Nurture your team, and results will follow” says Rishi. Oh yeah, he knows a thing or two about programming pythons and rabbits.
Manager, Financial Planning & Analysis / Business Intelligence
Originally hailing from Australia, Marcus joins FreshBooks from the world of financial advisory, where he used his analytical skills to help restructure the operations of a vineyard, a steel fabricator and a chain of gyms, amongst many others! Outside of work Marcus enjoys playing sport, travel and spending time with friends.
Josh joins the FreshBooks team hot off the presses of design school. After completing an internship at Mozilla, and designing at TIFF for the summer, he’s ready to start crafting extraordinary experiences at FreshBooks that are pixel (pretty-damn) perfect. He is a constant learner which is why you’ll most likely find him glued to the latest tech/design blog post, and has two amazing little girls at home who occupy the majority of his social media feed.
Product Support Specialist
Clare comes to FreshBooks with a background ranging from financial services to serving at themed family restaurants. After quickly realizing a passion for helping people in any of her past jobs, she looks forward to now lending a hand to the wonderful people who use FreshBooks. In her spare time you will find her clicking refresh on the new releases page at Rdio, baking, and discovering all the amazing bars and restaurants Toronto has to offer. An avid traveller, Clare looks forward to finding a city to rival her new favourite place—Berlin.
A start-up junky, Nik has worn many hats, from software developer, product designer, to a stint in VC wearing a monkey suit. In his native environment, Nik can be found jamming on the drums, eating tandoori chicken or having a pint at a Queen Street bar.
Team Lead, Support
A self-proclaimed “interest scatterbrain”, Colin received a design degree from OCAD University in jewellery and metalsmithing in 2011. Born in Northern Ontario, Colin escaped to the big city in 2005 to pursue a career in fashion. After realizing he’d rather wear nice clothes than work amongst them, he is now thrilled to bring his retail management background in customer service to the FreshBooks support team. See some of Colin’s artwork and jewellery.
Team Lead, Support
Recent Guelph-Humber grad with a media studies degree, Jackie brings her positive energy and smiles to the FreshBooks Rockstar team. Jackie is thrilled to be helping others everyday and is motivated to learn new things from all the wonderful people at FreshBooks. When Jackie isn’t working, you can find her running through parks, playing sports of all kinds and lifting heavy things. Having a knack for the outdoors and a love for being by the water, Jackie also enjoys testing her luck with fishing, sleeping in tents and going on travelling adventures any chance she gets.
Kiley joins FreshBooks with over 6 years of digital design experience, most recently as part of the CBC’s UX/UI team. Passionate about great digital experiences, Kiley’s living the dream of making technology a little friendlier for us all. When not tearing through books and studying the human psyche, Kiley’s singing country songs to his kids, cursing the Blue Jays, or taking another stab at War & Peace.
Katie loves design that’s full of fun, bold colour and playful typography, which is why she was excited to join Freshbooks. Her background includes creating inspired wedding invitations, clean branding, and marketing for retail and financial brands from across North America. She’s a world traveller, diverse foodie, hoedown hero, daring cyclist and hot yoga dance party junkie.
Hannele fell in love with programming in high school, and has been developing one thing or another ever since. After some time in the support trenches, she’s finally worked her way to a development position, while keeping the perspective gained in dealing with real live users. She is both Finnish and Canadian, yet somehow missed the hockey gene. But you will occasionally catch her on a karaoke tear, imparting the immortal lyrics of Bonnie Tyler.
Dionne grew up on the mean streets of Walkerton—and by mean, we mean nice, incredibly nice. Growing up with four siblings, she learned to eat as quickly as possible, so she could compete for the best of the seconds. This competitive spirit was further developed during her time studying SYDE, where she spent many evenings honing her board gaming skills. Dionne loves to read, travel, and laugh, and is passionate about helping teams reach their potential, while having as much fun as possible along the way.
Nathan hails from the wet and blustery west coast of Ireland. A graduate of NUI, Galway, he spent a number of years working at networking giant Cisco Systems in the unified communications space. Growing tired of the incessant rain that is the Irish climate and looking for a new adventure, he caught a gust of wind (read: Boeing 757) and crossed the North Atlantic landing in Toronto. He joined FreshBooks with a mission to ship code. Outside of things tech-related, he likes eating, playing sports, watching films, and keeping busy in general. Nathan is the embodiment of the phrase “dance like nobody’s watching”.
Team Lead, Support
Born and raised in Toronto, Tony comes to FreshBooks with experience in Customer Support and Supply Chain Client Services. While technology and computers have always been an interest, Tony’s passion is in the past which led him to pursue a degree in History (Progressive and Gilded Age America wuddup). When he is not providing top notch support at the office, you can often find Tony on his personal time checking out local museums or hanging out with his pets; Bobo the Cat and his Corgi named Yoshi.
Hailing from a small town in Southern Ontario, Carly is a recent University of Windsor graduate and Toronto transplant. No stranger to customer service, she recently completed her third contract as a cast member at Walt Disney World. In her spare time, she can be found bingeing on a Netflix marathon, at the mall fuelling her shopping addiction, or laughing at her own jokes.
Born in Northern Manitoba / East end Toronto dweller +10 years / Father to a cheeky chihuahua / Affiliate Marketing practitioner / Design enthusiast / Alien conspirator / Moody Moose
HR Business Partner
Nora joined FreshBooks after two years of working in HR at Oracle Canada. Outside of FreshBooks, she spends her time coaching CrossFit, trying new recipes, and begging her husband for a puppy.
Grace has extensive experience as an executive assistant supporting senior level executives in various industries. She joins the team with a “fresh” attitude and the desire to make her mark within FreshBooks . She loves spending time with her husband, son and dog, Harley. Grace is also a makeup artist and will spend any free time fussing over anything makeup, cooking or reading.
Senior Product Marketing Manager
Monica is excited to be joining the FreshBooks team after making an exit from the credit card marketing industry, in search of “something more”. She knew she found her new home the moment she stepped into FreshBooks’ kitchen of limitless coffee and snacks – it just felt right. Her super power: finishing full bags of party-size chips – any and all flavours will be consumed.
Director of Development
Ryan comes from the mobile gaming industry where he’s been managing kick-ass teams for more than five years. Harbouring a secret love of finance, he is actively pursuing his CFA designation. Someday he’d like to attend Singularity University (http://singularityu.org/) to help shape the future of humankind. But in his downtime, Ryan is a competitive dodgeball player.
Patricia excitedly joins FreshBooks after years of honing her customer service skills. From telephone interviewing, to managing stores, to cooking for a brunch restaurant, she loves taking on new challenges and enjoys helping people in anyway she can. She enjoys watching Star Trek: TNG (why ‘s everyone so mean to Data and Worf?!), eating ALL the cheese, and trying to make you laugh.
Tobi is a Computer Science graduate from the University of Toronto, passionate about Web Development. He joins FreshBooks with software development experience from research to co-founding a startup. When he is not busy messing with new programming languages or web frameworks, he can be found playing the drums, running around a soccer pitch or sipping some java.
As a recent M.Sc. graduate from the University of Guelph, Alex has joined the team of Guelphites turned FreshBookers. With a background in Human Computer Interaction, she is excited to turn code into great experiences for FreshBooks’ users. In her free time, Alex can be found paddling out into the wilderness with her giant goofball of a dog or bouldering at the local climbing gym.
Director of Product Management
Cam has been in mobile and SaaS Product Management since before they were really “things.” He’s obsessed with delivering products that people actually love. He grew up in Edmonton, but also lived and worked in France and England. He says, “I love all of those places, but I’m thrilled to be settled in Toronto and working for FreshBooks, a true Canadian success story.”
Geoff graduated from the University of Toronto with a degree in Computer Science. After working as a developer in the financial industry for six years, joining the team at FreshBooks seemed a natural next step. His love of coding and finance spilled over into his love of swing dancing and he created SwingTix.ca. Outside of swing dancing, Geoff loves high quality things like professional camera lenses, dark chocolate, scotch and great coffee.
Born and raised in Toronto, Andrew attended the University of Toronto studying an eclectic mix of Computer Science and Classics, which gave him the ability to both code and talk about the writings of Tacitus. In previous positions he has worked on a variety of web applications, server and application monitoring software, and video conferencing software (as well as a stint as a comic book store manager in his teens). He’s very excited to be joining the FreshBooks team. When not coding, he enjoys spending time with his family (wife, two kids, and three rescue dogs), board games, hockey, tea, and occasionally performing as a supernumerary with the Canadian Opera Company.
Mark is a Product Manager at FreshBooks with a bizarre work background. He was originally trained as a Mechanical Engineer but has since been everything from photographer to race instructor, and even sewer diver. This strange mix keeps his journal full of stories and lets him relate to a wide range of people. In his spare time he rides mountain bikes, hikes, and studies the weather.
Jeff comes to FreshBooks after a long period of startups (some successful, some not), personal projects, and a short stint as a stay at home dad. He holds a B.Math degree with Honours Computer Science from the University of Waterloo, but don’t ask him to do math in his head. When he isn’t working or daddying (you know, being a dad, and not what Urban Dictionary defines it as), he is trying to learn as much as he can about anything related to web or mobile technologies. When he finds the time he also enjoys snowboarding, cycling, beer brewing (and drinking), all things LEGO, and travelling.
Team Lead, Support
Born and raised in Toronto Jess(ica) is back home after a lengthy travel/volunteer adventure around the world & ready to jump back into the Customer Service realm. After completing her B.Comm. at Queens she spent some time in the travel industry where she sold and planned luxury villa vacations. In the winter you will find her on the ski hills; in the summer she leverages her superior party game skills to obtain cottage invites. She firmly believes that a day isn’t complete without at least one good laugh.
Alison Munn Garcia
Alison has recently returned to Toronto after spending several years living the Creative Agency life in New York with clients in the beauty and fashion industries, where she also attended Parsons School of Design. One of Alison’s goals was to work on a product that makes a difference in people’s lives – which makes this role a perfect fit for her. In her spare time, you can find Alison rediscovering Toronto, relaxing in cottage country off the grid, rescuing dogs, and methodically finding ways to include as much kale as possible into each meal. Beyonce is her spirit animal.
VP, Strategic Planning
Once referred to as “Matty Fresh,” Matt is a reformed management consultant and a Xoogler. Matt joined FreshBooks to help build a strategy function from the ground up. He’s a calming influence on others, a natural team builder, and drawn to root cause problem solving. In addition to general sports enthusiasm, Matt is a reader of science fiction and a fan of ice cream.
Saadat spent six years as a power system engineer before discovering his true passion for all things software and technology startups. To make up for lost time, he’s spent every waking moment of the last three years getting up to speed on the myriad of languages required for web development, while also experiencing the highs and lows of startup life. He comes to FreshBooks with a desire to learn how to build beautiful software products that scale to millions of users. Outside of coding, Saadat can be found experimenting in the kitchen, or discovering the newest coffee shops in Toronto.
Senior BI Analyst
Maureen joins FreshBooks after just finishing her MBA at the Tuck School of Business at Dartmouth and is excited to use her background in finance and analytics to help the marketing team. Originally from California, she is new to both Toronto and Canada and agrees with the Economist that Toronto is the best place to live, despite the winter. When not at work, you can find her spending as much time outdoors as possible with her husband and son. She is most often either snowboarding, biking, running or hiking. Although, her first love will always be soccer and her claim to fame (or really infamy) is playing against the Brazilian star, Marta, in the Swedish Damallsvenskan league.
Chad comes to FreshBooks with an extensive background in marketing, sponsorship and event management. As an obsessive European football fan (Go on, United!) and long suffering Edmonton Oilers fan, Chad likes stories about crappy teams winning games they shouldn’t win and finding a way to laugh in everyday situations. In his spare time, Chad is a travelling stand-up comic who has appeared regularly in clubs, bars, coffee houses and the occasional pizza joint across the province.
Senior Manager, Talent Development
Ritva is thrilled to be joining FreshBooks’ Talent Development team. After years spent working in the OD trenches, she believes that we will only become the world’s #1 cloud accounting solution by optimizing our amazing talent. She is a staunch McGillian, having obtained both her BA and MBA there. Ritva suffers from a severe case of wanderlust. To tame this lifelong syndrome, she practises Chinese calligraphy, kayaks over to the Islands and hunts for that perfect bowl of ramen here in Toronto. A rabid Tour de France fan, you’ll find that come July she is emotionally preoccupied for 3 weeks. Vive Le Tour!
After graduating from UofT with a degree in Neuroscience, Richard is trading his love for the brain to pursue a worthier cause: winning the hearts of FreshBooks’ customers. He knows it’s not going to be an easy road, but don’t let his inability to grow facial hair fool you; he’s absolutely possibly old enough to ride shotgun. Not everything in the world will make sense, and neither will he sometimes. The important thing is green mangoes. Hobbies include: introspective daydreaming, excessive use of unnecessary adjectives/adverbs, singing out of tune and writing fiction.
Senior Marketing Manager
Before joining FreshBooks, Ike managed PPC campaigns for some of Canada’s largest advertisers. He has a Mechanical Engineering degree from McGill. Always up for a contest, Ike will compete at anything from trivia to one-arm push-ups. In his free time, he can be found on a tennis court working on his kick serve. He’s holding out hope for finally joining the pro tour once he nails it.
Manager of Support
Futurist, Monarchist and Enthusiast. Vern is interested in a great many things, notable among them are dragons, spaceships, time-machines, old cars, and time-machines made out of old cars. But, it’s his passion for the customer experience that brought him to FreshBooks. With over 10 years as a contact centre leader, providing global support for a multitude of brands and industries, Vern brings a tremendous amount of experience along with him to the support team at FreshBooks. Vern believes amazing service starts with amazing people, and could not be more excited and proud to be part of a support team that, in his own words, could only be described as “World Class.”
Team Lead, Support
Paco (which is short for Francisco in Spanish, fact of the day) is thrilled to be part of the FreshBooks family. He was born and raised in Mexico City, where he studied acting, music, piano and guitar. Paco has a love for all things sports. Especially soccer. He graduated from Sheridan College’s Music-Theatre Program and recently completed a post-grad in Project Management at the University of Toronto. In his free time, Paco loves going on all sorts of adventures, whether it is a good movie at a local theatre, volunteering at a soup kitchen or climbing the Rocky Mountains, there is rarely something Paco would say no to.
Before FreshBooks, Veronica spent five years working with children with autism and loved every minute of it. Then she was in search of a change: with over a decade’s worth of customer service experience, a genuine love for people, positive energy, the maximum amount of patience any one can ever have, you got a Support Rockstar. She enjoys cooking without recipes, working out (including paddling and yoga), and a nice glass of red wine.
Originally from India, Anurag decided to swap out the heat for a dose of extreme Canadian cold when he went to the University of Toronto for engineering. Anurag spends his time programming, reading books and taking naps. He also loves spicy food, like really spicy food.
Senior Support Specialist
It’s no accident that even with the distraction of University and Film School, Dominic continues to return to what he loves. With hobbies seeing him lost at sea (SCUBA), falling off mountains (snowboarding) and climbing back up said mountains (rock climbing), Dominic now spends his time exploring the culinary world via continuing education at George Brown for obscure French Cuisine.
Tobi was raised in Lagos, Nigeria and came over to Canada to get a degree in Software Engineering at Carleton University. He loves building web applications and the ‘Internet of Things.’ Outside the world of software, Tobi is a soccer (football, actually!) fanatic, tech enthusiast, and TV show junkie. He also knows his way around a kitchen…sometimes.
After graduating with a BFA from OCAD University, Deanna began seeking a career where she could implement her creative problem solving skills while maintaining her art practice. Colour is something she is incredibly passionate about (although you can hardly tell from all the black she wears), but more importantly, she is passionate about helping people however she can. This type of compassion and empathy is what she is most excited to bring to the Support Team at FreshBooks. When she isn’t attached to her laptop by the fingertips, you can find her cooking for friends, experimenting with mixology, or spilling paint on her shoes at her studio.
With a background in Massage Therapy, Paramedics and Firefighting, it’s safe to say helping people is Bogdan’s passion. Though Bogdan is used to saving lives, he is really excited to help FreshBooks users save time. He also loves to paddle, workout, and on weekends, sit back in his mahogany chair and enjoy a glass of scotch from his collection, while reading mysteries and thrillers.
Sales & Business Development Representative
Remy started his career at FreshBooks in Recruitment, and recently made the switch over to our A-Team. As a Business Graduate from the University of Windsor, he often went over to Detroit to watch NFL games. This led him to become one of the biggest Detroit Lions fan out there, and specifically a huge fan of their All-Pro Wide Receiver, Calvin Johnson. When he’s not manning the phones, Remy’s claim to fame is that he can dunk a basketball even though he’s under 6 ft. tall. Message him for any vertical leap questions that you might have.
Born in Hong Kong, Charles moved to To-ron-no when he was 5 years old and has lived there for most of his life. After graduating from the University of Waterloo with a Bachelor’s Degree in Computer Science, he devoted his time to making applications (iOS and Android) in the mobile industry. In his spare time, he enjoys making apps, biking, snowboarding, playing board games and eating good food.
When not referring to herself in the third person Lisa can be found administering Linux systems. In her spare time she plays competitive Magic: the Gathering and develops Ruby on Rails applications for fun.
Director, Business Development
George is the partnering guy at FreshBooks. After spending nearly 25 years developing channels, global alliances, and working with partners from all over the world, it’s safe to say George knows partnering. When he’s not helping us grow our business here at FreshBooks, George is busy coaching hockey & soccer, playing squash and trying to stay ahead of his Fitbit challenge friends.
Team Lead, Development
A longtime vagabond, Alexander has finally settled down at FreshBooks, where he brings his love of the craft of software development and a perpetual focus on making the lives of his fellow developers easier. When he’s not solving problems with code, he spends as much time as possible racing sailboats, perfecting his culinary skills, and learning to play the classical guitar.
Principal UX Designer
Jeff ran his first usability test back in 2001; this was before screen-recording software, so recording the test meant pointing a VHS videocamera at the screen. What he’s saying is that he’s old-timey, like a jalopy. Jeff loves his wife and two little kids, UX design, the Blue Jays, and movies both high-brow and low-.
Neil graduated from Dublin City University in Ireland a long time ago and has been working in software development ever since. He’s gone from building radio network controllers to ticker plants to desktop applications, and now he’s super excited to be focusing on web apps with the great team at FreshBooks.
Leaving her previous life in the retail industry, Nicole is excited to try something new and explore the always evolving tech space. Coming from a small town of 500 people, Nicole usually spends her spare time trying to find new ways to make this monstrous city feel like home. You can usually find her shooting hoops, sweating it out in the gym or making the most of patio season.
Graduating from the University of Waterloo, Anandh returns to FreshBooks after two amazing co-op terms. When he’s not hacking away, you can find him attached to his video games or making sure he gets good use out of his Netflix subscription. No matter how hard times get, you can count on Anandh to be defending the Toronto Maple Leafs.
Murray is a recent Computer Science graduate from the University of Guelph. As a lifelong tech enthusiast and coder, he is constantly keeping track of and adopting the latest and greatest of all things digital. When not coding, Murray enjoys video games, economics/finance, paintball and hockey.
Originally from India, Dharmesh came to Canada to pursue a Masters Degree in Computer Science at the University of Ottawa. He is still getting acquainted to extreme Canadian winters. He loves programming and constantly strives to be better than before. A self-proclaimed dancer, he loves spending time with family/friends, cooking, exploring new restaurants, watching movies and of course, dancing.
After Nikin graduated with a Film Studies degree, he co-founded the Christie Pits Film Festival and became interested in web development when he realized they needed a website. Nikin decided to enroll at HackerYou in order to up his web dev skill-set. When he is not coding, you can find him constantly Instagramming, checking out the latest films, and trying out different craft beers.
Erynn joins FreshBooks with a wealth of Customer Service experience that she developed during her time with the Support Team of a children’s toy company. Erynn is both educated in and has a passion for Medieval Studies. In her spare time, she is a forger of armour and is definitely the person to talk to if you need some custom made chainmail.
From Hong Kong to Calgary to Toronto, Kevin has journeyed far and wide to arrive at FreshBooks. Kevin loves technology and gets excited by all things new and shiny. When not fiddling around with the latest gadget, he can be found helping young entrepreneurs at the University of Toronto…or hulk-smashing a squash ball.
Born and raised in the GTA, Pawel graduated from the University of Toronto’s Engineering Science program in 2014. Coming from stints at BlackBerry, Microsoft, and Ericsson, he is super passionate about building awesome products that customers love. In his spare time, he likes to experiment in the kitchen, explore the great outdoors, and show off his charming Shih Tzu, Pikus.
Etienne St. Martin
Senior Financial Analyst
After becoming a CA and working at Deloitte, Etienne decided to follow his true passion preparing financial statements for the world’s greatest Finance team. When not riding his motorcycle, playing guitar or reading books about successful entrepreneurs, he can be found enjoying a cold beer with friends. With an eagerness to learn, he hopes to one day introduce a revolutionary product of his own.
Emily was born in HK and raised in Toronto. She is a graduate from U of T’s Computer Science and New Media Program. Emily is fascinated by the web industry and passionate about making people enjoy the product or service they are using. In her down time, she loves playing strategy and simulation games but she’s also a huge fan of sci-fi, mystery and detective shows.
Did someone say brunch? Eric has crafted user experiences for enterprise software and has worked in a few Toronto Startups. He won’t start his day without a great cup of coffee ☕️. You can find him on the field playing ultimate frisbee; he’s not afraid of a few cuts or bruises. When it comes to design, he puts a lot of effort into solving problems by talking to real customers, and designing to their needs. He is always working on a side projects and has a million terrible ideas.
Tara is from the small town of Midland, Ontario and moved to Toronto to attend university and chase big dreams. Tara joined FreshBooks after working for two years within the interactive technology consulting practice at IBM, and is excited to develop ideas into products with the talented FreshBooks team. She enjoys outdoor activities, B-movies, and dystopian fiction.
Josh is a guy who learned to do by doing. He grew up serving customers at the family business before immersing himself in the ideas of the contemporary art and fashion community in Milan. Informed by a unique world view he has explored the translation of ideas through print, advertisements and art. Most recently working in advertising in Toronto, Josh brings with him a sensitivity to a brand’s role within the larger community in which it operates.
Loretta joins FreshBooks with 7 years experience in the payments industry and over half of that in technology as a dynamic and hands on leader. She has extensive experience in product management, development and implementation. Loretta is passionate about delivering high quality products on time with a unique understanding and empathy for the end user. She joined FreshBooks from Moneris Solutions, Canada’s largest payments provider and was an active member of the product development team. Loretta holds a Bachelor of Commerce in Information Technology Management from Ryerson University. In her spare time, Loretta can be found on the courts around Toronto playing volleyball, discovering hidden gems and cheering on the Toronto Raptors!
Originally from “the Hammer” (Hamilton), Joel is passionate about building great software. He’s very enthusiastic and loves making new friends. Joel is a big fan of EDM and hip-hop, and as such, loves to dance. When he’s not grooving to music and coding up a storm, you can find him cooking delicious Italian food while watching old classics such as “Back to the Future.”
Team Lead, Support
After working for different companies since she earned her degree, Kae realized that she always gravitated towards roles that involved helping people. She wants to fill her passport with stamps - at least one from each continent. When she’s not munching on snacks, watching sports or foreign TV shows, or listening to music, she’s probably looking up jokes to add to her PUNny folder.
Team Leader, Operations
After spending twelve years in the fast paced news environment of CBC. Blake decided to leave the corporate environment for a start-up in San Francisco. His love for the city of Toronto brought him back to Canada and FreshBooks. When not staring at a computer screen you can find Blake enjoying beers on a patio with friends, travelling the world, or piloting airplanes.
Originally from Beijing, China, Grace came to Canada with her cat in 2008. She was drawn to Toronto and decided to stay after she obtained the B.Comm in Finance from UOIT. Grace loves animals, and everything fuzzy and cute. When Grace is not rockin’ the books, you can find her practicing yoga, volunteering at Toronto Cat Rescue, or learning new things.
Mark joins FreshBooks as a payment solution expert with experience in the payment processing and customer service industries. He is a basketball fanatic who also loves to play the piano, watch movies, and travel. With his optimistic attitude, he is excited to contribute to the company’s growth and meet new friends.
After realizing that there were a few key aspects to happiness in life (some of the obvious ones being giraffes, pineapple, puppies, and penguins), Daniel was in search of a place that shared these values. After logically ending up at FreshBooks, being armed with a well-versed background in Web Development, he intends to be a boon to a super awesome company! Coolest animal: penguin.
Principal Systems Administrator
Shaun comes to FreshBooks with a passion for computer technology, motorcycles, and martial arts. His dream of combining all three into a single activity has yet to be realized. He likes to read, cook, and travel, and has successfully combined these activities on more than one occasion.
Xu is a developer during the day, foodie by night/weekends, and globetrotter at heart. In 2013, he spent a month in Kenya teaching children math, where he learned a lot about the meaning of life from a different angle. Growing up to be always intrigued by how things came to be, he enjoys a deep and philosophical conversation. If it helps to get to know him better, he’s an INFJ.
Kristy joins FreshBooks with a wealth of HR coordinator experience behind her in the worlds of recruitment, total rewards, and learning. She brings a sickening amount of passion and excitement to every project, interaction, and piece of paper that needs to be filed. Her commitment to “wowing” you is unwavering and also she loves avocados.
Online Acquisition Manager
Ankush is a data-driven marketer with strong background in acquisition-based marketing techniques. He’s worked at a number of startups and small businesses in Toronto over the last 4 years and holds a BBA degree from University of Toronto. Outside of work, he can be found polishing his ping pong skills, playing video games or working on new business ventures.
Elvin is a University of Waterloo grad in Math/BA and has enjoyed a career in data analytics for over 2 years. He enjoys playing around with new tech and hacking together solutions. Elvin is a basketball junky, as a fan and playing. He is an active runner, swimmer with a goal of doing a triathlon, and also practices traditional martial arts. A tea, beer, and scotch enthusiast.
Juan has a background in industrial and product design. Prior to FreshBooks Juan worked at a digital agency, planning UX focused projects and guiding a team building custom web/mobile apps. When not at work he is an illustrator (paper and screen) with a soft spot for design. Avid cyclist (road and mountain) and runner, always training towards the next long ride or marathon.
Simran recently graduated from Ryerson University with a BCOMM in Business Management. He loves traveling and experiencing new cultures. He is passionate about his customers and it shows in his extraordinary customer service skills. He is a total car enthusiast and his favourite pastime is playing team sports where he gets to interact with his friends- because ball is life.
Justin’s a product guy with start-up and corporate experience. He’s passionate about identifying customer problems, understanding why they exist, and then building great solutions to those problems. Before joining the team as a Product Manager, Justin spent time in strategic consulting and then transitioned to a product role at a mobile lifestyle app. Justin can be found roaming the streets with his camera, playing sports, and visiting the city’s best coffee shops to sneak in some reading. Justin’s claim to fame is that he’s been to more countries than his age!
Matthew joins the Freshbooks ‘A-Team’ with an extensive background in real estate and advertising sales. He is a team player that is motivated to succeed in any endeavor. He can say with confidence that he eats a sandwich almost everyday. When he isn’t at the office you can find Matthew on the slopes snowboarding or wake surfing on a lake in cottage country.
Hailing from the 1000 Islands, Michelle moved to Montreal to broaden her horizons and her food options. Later moving to Toronto to “get serious” she pursued education in counselling. She’s excited to put her life and skills to work on the Support Team at Freshbooks. Michelle finds daily inspiration in nature, junk shopping, her cats and general good times.
Originally from Vietnam, she came to Canada in 2006 to pursue her undergrad studies, then graduated from U of T with an H.BSc. in Computer Science in 2011. Learning new things everyday, and eating good food are what keep her alive. Her childhood hero is the amazing robotic cat Doraemon. She loves baking a rustic strawberry shortcake while practicing her awkward Taekwondo moves.
Chief Financial Officer
Consummate finance guy at work and home. I enjoy building back of the napkin financial models or spreadsheets on everything. Life outside of excel consists of family with a great wife and two energetic kids, travel, cycling, skiing and jogging. Striving towards objectives, teamwork, having fun and lots of informal / formal communication is part of my daily regiment.
Jessie comes to FreshBooks with a wide variety of experience working as both a Project Manager and a Scrum Master for a number of different companies in Toronto. She enjoys helping both teams and individuals grow and thrive. In her spare time, she can be found riding her horse, Corrido or going on cycling adventures with her husband.
Originally from Brazil, Paola has spent the past 8 years learning to appreciate the winter. She built a lifetime of patience and customer love in the food industry front-line before joining FreshBooks. She cares very much about dogs, literature, sustainable agriculture, dressing appropriately for the weather. She is a skilled thrift store shopper.
A graduate from UofT specializing in languages as well as years of management and sales experience, Belinda joins FreshBooks with passion and excitement! Every encounter with clients, she always ensures the experience is a great one. But of course it’s not all work and no play - when she’s not working you can find her travelling, singing and running!
Caitlin van der Maas
Hailing from Wellesley Ontario, Caitlin joins the Freshbooks teams many years of experience in customer service, ranging from retail to insurance. In her spare time, you’ll find Caitlin relaxing with a glass of wine and watching reality tv or taking care of the numerous plants and cacti she has accumulated over the past year.
Francis is on a quest to make accounting sexy. He graduated from Algoma University with a BBA in Accounting. He’s always ready to tackle the next big challenge using his powers in numbers, Kiswahili, and barbecue grilling. When Francis isn’t entertaining folks with wild stories from his childhood, he is carefully tending to his vegetable garden and reading fictional bestsellers.
When the zombie apocalypse happens, Adam’s your guy! He is a competitive athlete in Brazilian Jiu-Jitsu and is working on his wilderness survival certification. A creative thinker and lover of all things technical, Adam is joining FreshBooks after a storied career in the technical services department of Apple Inc. and the Bank of Nova Scotia. He brings a unique energy and zest for life.
QA, Team Lead
Pete recently moved from New Zealand. As a QA team lead, Pete is passionate about making quality software and improving quality in all facets of the development life cycle. Preventing bugs is always better than finding them. He is a massive rugby fan (Go All Blacks) and most weekends you will find him refereeing rugby around Ontario.
Shouvik comes to FreshBooks after spending many years with large, well-known companies. He is pumped to be working for such a cool company like FreshBooks, and is looking forward keeping this Canadian success story going! Shouvik recently realized how inefficient reading is, and now opts for audiobooks! Reading is for suckers, kids!
Hunter comes to Freshbooks bringing a wide variety of experience in customer support, expertise in technical support, and an incredible selection of terrible jokes for all occasions. He is here to show clients just how awesome an interaction can be… and try not to break anything while juggling. He’d love to share your tips and advice, a smile, and quite likely some coffee!
Raised in North Carolina (accent not included) Keith is coming to FreshBooks after some time in the telecom industry after completing his BComm at Queen’s University. He makes any excuse to go outside and play and if you peek over his shoulder he is always mapping out places to travel. Keith’s love for the outdoor world was heightened by an exchange to New Zealand in 2012!
Paul has an entrepreneurial spirit that is infectious and he is excited to join the FreshBooks team! He brings his passion for helping others and years of customer service experience to the table. With a cup of coffee in hand, he is ready to learn, work hard and go above and beyond. During off hours, Paul is working on launching his singing career exclusively on his bike.
Product Marketing Manager
If you are looking for an extra dose of energy, a restaurant suggestion or a funny traveling experience, then Sally is your gal. On a more serious note, Sally has a great experience in product marketing and a passion for project management. Her love for learning and Montreal took her to McGill University where she completed an MBA.
Geoff is a seasoned retail warrior with many years of experience manning the frontline. He comes to FreshBooks looking to help drive a memorable customer experience for everyone involved! Off hours, Geoff takes care of his new puppy Fang (which he talks about endlessly), logs an excessive amount of time on his PS4, and plays soccer! Have Bacon? You and Geoff will get along nicely!
After years of working construction, Matt finally gave into his nerdy side. He packed up his small business and became a software developer. A few of Matt’s gigs were contracts for small businesses. He was displeased with manually creating invoices and started to brainstorm a better way. It didn’t take long for Matt to find FreshBooks. He enjoyed it so much, he joined the team.
Billy is a lifelong comic book nerd who, contrary to type, is a people person. He comes to FreshBooks with an array of life and work experience. After studying film production, Billy spent five years in a college working in student service, with many stops in-between. He loves cooking, drawing, walking his (roommate’s) dog and judging movies from his sofa, where he is always right.
A jack of all trades and master of one, Terry looks for interesting ways to learn new things. He’s worked on gaming apps, international museum apps, and children’s web sites. He has competed at national dodgeball championships and had a regularly published romance advice column. Having all that diverse experience makes it easy for Terry to help a team in whatever way they need him.
A lively Engineer from the vibrant startup scene in Toronto, Alex comes to FreshBooks with the determination to make headlines. He’s a techie at heart with a natural sense of design. If the hamster wheel isn’t spinning over building sexy software, you’ll find him on the beach surfing, playing tennis or travelling.
Marc comes to FreshBooks after many years as a senior developer on a small team in the telecom industry. After years of wandering the deserts of corporate IT, he’s very excited to work in a small, dynamic company with a passion for its products and customers. Marc likes to ride his bike (a lot) and tries his hand at racing. When he’s not riding his bike or driving his son to hockey, he enjoys good food and wine.
Ryan comes to FreshBooks boasting some glorious skills in customer service and smile manufacturing. He has held various roles in security, teaching, and event management. He strongly believes that work can, and should be fun if it’s done properly. He encourages respectful criticism and loves to help others any time he can. Please support his addiction to board games and other nerdy stuff.
An adventurer and creative genius, Brooke is stoked to join FreshBooks with a BFA from OCAD University and a passion for helping others. She brings a wealth of experience from sales, retail and post-secondary institutions, as well as fixing anything from printers to VCRs and everything else in between. Brooke is most excited to bring her accessibility expertise as well as her infinite patience and lightning-fast reading speed to the users of FreshBooks. When she’s not covered in oil paint at her studio, you can find her enjoying a dram of single malt scotch, devouring books, lifting weights, or hiking mountains and camping under the stars.
Gabriel joins FreshBooks with almost a decade of customer service experience in arcades, bars, reservation contact centers, and hotel front desks. He enjoys playing games, most notably League of Legends and Hearthstone. He also has a pet cat named Fluff and Boots because you know.. fluffy black persian cats are awesome.
Rena is joining FreshBooks as a Scrum Master who has worked primarily with distributed teams and is stoked to have everyone in one office! She likes to make sure everyone is having a laugh while they’re at work and outside of work spends her time exploring the world one road trip at a time. She is very excited to get to know everyone and meet the rest of FreshBooks family, and though she doesn’t have a dog to contribute to the office she will share cat photos anytime!
Doug brings 10 years of customer service experience to the Support Rockstar team at Freshbooks. His abundance of general (some would call it useless) information on almost any subject combined with his love of SportsCenter in the morning means he can connect with a customer on almost anything. His obsessive determination to find a solution to any problem is concerning on a clinical level (an assessment he himself made and is qualified to make because he has an undergraduate degree in Psychology). He’s approachable, fun, and doesn’t take life too seriously. Oh, and if you ever want to find him during the summer months, he’s on his road bike pretending to be in the Tour de France.
Ian learned to write code while helping found a political polling startup, so he knows a thing or two about caffeine addiction and 100 hour weeks. He also brings a wealth of knowledge about network provisioning, WiFi deployments and SQLAlchemy. Ian also has a bleeding disorder called Hemophilia, so you may see him walking around with a cane after dancing a bit too hard at a mid-week ska or punk show.
Lynn has a passion for software and crafting quality code. After a brief stint as a bike courier, she decided to try her hand at developing mobile apps. She has worked on a variety of projects. When she’s not making awesome software, you can find her on a quest for the best tacos in the world, practicing yoga, or digging in the crates of record stores. She is also an aquarium enthusiast and sometimes dog and kitten foster parent (and resolver of fish-feline conflicts). She has a weakness for all things Star Trek. A lover of learning, you’re likely to find her trying a new recipe on the BBQ or taking advantage of her public library card.
Victor comes to FreshBooks with a Bachelors degree in Criminology and Sociology from UofT, but he wishes he could have gotten a degree in eating and dragonboat. Victor’s years of work experience has made him realize that he loves to help people and provide solutions. He brings this desire to FreshBooks so that customers may be able to run their businesses happily and problem free. When not at FreshBooks, you can find Victor working with the Canadian Armed Forces, perfecting his squat, and geeking out about the Marvel Cinematic Universe.
Wendy joins FreshBooks as a visual designer, and she’s bringing to the table her experience in branding and user interface design. Her focus is on building solutions that make worthwhile human experiences. She enjoys a good slice of red velvet cake, rock climbing, and negative space.
Adan comes to FreshBooks with years of experience making customers giddy with satisfaction. Previous to FreshBooks, Adan worked at The Harbourfront Centre in various capacities. A man accustomed to wearing many hats, he comes armed with a can-do attitude and an exuberance and panache that is sure to brighten your day. When not working you can find the avid reader and lover of words sitting under a tree with a book or in a gym or field playing soccer.
Dan brings over a decade’s worth of experience in a variety of nerdy fields to the FreshBooks team, as well as a metric boatload of enthusiasm and a cheery and friendly attitude. What’s his specialty? Well, it’s hard to pin down — he loves learning new things so much that’s he’s ended up with a really broad skill set. He loves animals and is a total sucker for anything fuzzy and happy.
Originally from Montréal, Derek spent the last three years in London (UK), studying, traveling, and working in startups. During the course of a Master’s degree he somehow managed to get away with a dissertation on Specialty Coffee Culture. Derek is always keen to grab a (good) coffee and chat about the latest developments in all things tech and entertainment.
Jenevieve joins FreshBooks from Apple. She loves to take things apart and being able to put them back together. She has a passion for great customer service and finds great reward in helping others. Jen loves to problem solve and is always interested in learning new things. Also, quesadillas. She really loves those too.
Senior Business Development Manager
Milan joins FreshBooks with an unparalleled passion for work with partners. With a dull background that includes marketing and sales of beverages and software, Milan can talk forever about topics as interesting as Ontario IPAs and as unimportant as soccer statistics from the 1980s. An avid traveller with a knack for languages, he likes to explore the world’s cultures and gorge on international cuisine.
After not receiving her Hogwarts letter at age 11, Shannon began writing to Dumbledore and her love of language was born. A passionate copywriter, wannabe astronomer and curious home chef, Shannon can’t wait to join the FreshBooks team and pet all of the dogs without asking. When she’s not busy writing bios, you can find her Googling “Cloud Accounting for Dummies.”
Leader of Market Strategy and Insight
Hailing from the fringes of small town Ontario, Dave is a naturalized Torontonian who now lives in the Beach. Or is it Beaches? Man, Dave hates that. Despite local stereotypes, Dave has no dog. And no Subaru. But he does have kids and man do they want a dog. Dave should just give in and get the damn dog. Maybe then he could drive to work in the HOV lane? Guess that depends on the type of dog. And how you dress him up. Dave loves when a plan comes together. Oh what a team he and his fashion forward canine will make!
Gigi is so happy to be at FreshBooks and is excited to sharing a slew of skills cultivated from a career in arts administration, theatre management, music education and live performance. She loves talking to people and can’t wait to tame the wild new world of commerce for small businesses (a role she is familiar with having once run a roving solo music studio!). Gigi loves folk music and is slowly (and painfully) learning to fiddle.
Rocketed from his dying homeworld by his scientifically advanced mother and father seconds before its destruction, the infant Justin crash-landed on Earth, where he was raised as a human by his adoptive parents until he came of age, and discovered that Earth’s environment activated his incredible powers, which he has since used to help as many people as he can!
Rachel is originally from St. Catharines. She has a degree in Psychology from the University of Guelph. During her time at U of G she discovered that she is terrible at Ultimate Frisbee and very comfortable around bee hives. Rachel has previous work experience in human resources and customer service and is excited to provide support to FreshBooks customers in her new role. She finds joy in working on a great team, planning her next trip, and going to a certain Swedish furniture store for a reasonably priced meal.
Jill San Luis
Jill lives and breathes software. She strongly believes that good software can help people live longer by removing unnecessary stress (because who enjoys working with awful tools every day?). When she isn’t thinking about or writing software, Jill is learning about the stock market… and then writing programs to simulate stock trading strategies.
Alida has a Computer Science degree from the University of Southern California. Being a Cali girl she loves summer, beaches, salsa dancing, and anything outdoors. In her previous positions she has enjoyed creating beautiful and easy to use web applications with a clean and minimalistic front-end, and has always rolled up her sleeves when some heavy lifting backend work had to be done. Aside from coding she is striving towards becoming ‘pretzel’ flexible through her daily yoga practice.
To accomplish his mission of improving the world, KJ is always learning something new. Before becoming a CPA in Ontario and graduating with a Bachelors of Accounting and Financial Management from University of Waterloo, KJ lived in almost all major Canadian cities coast to coast, from an apple orchard on the east coast to the salmon capital of Canada in the west. Most of his after work hours are spent drinking beer, fishing, playing sports, and talking to his cat.
George joins FreshBooks with financial experience in both the CPG and QSR industries, and is actively pursuing a CPA designation. He is enthusiastic to help contribute to the success of FreshBooks and looks forward to meeting and working with new people. When George is not cheering on the Steelers’ in Monday Night Football, he succumbs to his “guilty pleasure” - Pretty Little Liars.
Gareh Murray Johnson
Gareh is his name, excellence in customer satisfaction is his game. Having worked on the TO 2015 Pan Am/Parapan Am Games Organizing Committee, he has been battle tested and is eager to serve the FreshBooks team. Gareh strives to be calm, competitive and caring in all things. Be warned, he will not dance if you ask him.
Ryen is super pumped about joining the FreshBooks team and brings a whole whack of customer service & hospitality experience to the table. He looks forward to incorporating his positive, friendly, and caring attitude into our work and our everyday interactions. His empathy, desire to help, and work ethic give him the tools to provide great support to our customers (and dog-sit cute puppies).
A west coast transplant, Marshall joins the FreshBooks team with previous experience in Account Management and Business Development. He brings a positive personality, passion, and an unwavering enthusiasm for everything from bikes and learning about others to his new role at FreshBooks. When he’s not walking around taking phone calls, you can catch him camping on the weekends or shooting threes on the basketball court (they rarely go in).
Jane joins FreshBooks after a decade working in media as a journalist, editor and content strategist. She brings a passion for innovative story-telling, building audience and creating content that inspires and informs. She is committed to discovering, and telling, all the amazing stories that lie at the heart of FreshBooks. You’ll probably hear her laugh before you see her.
Laurie has a long history of enthusiastically coaching and supporting multidisciplinary teams. She is passionate about agile and continually inspired by the collective genius of self-organizing and adaptive groups. In her spare time, she loves hanging out with her bulldog, Bella. Due to Bella’s poker face, it is unclear if she feels the same.
Desktop Support Specialist
Bob is originally from Chicago, Illinois. That’s where he gets his commitment to hard work and an unwavering passion for pizza. He has always loved getting to the heart of a problem or topic. Through his many travels, challenges, and experiences he has learned that the most important things are the people next you each step of the way.
Marino is a kid at heart. He loves a sense of humour and a good game of soccer – he is Brazilian after all. Marino joins FreshBooks as a QA Analyst!
Manager, Financial Planning & Analysis / Investor Relations
Nicholas joins FreshBooks with a background in Corporate Finance. He is a reformed investment banker having spent that last twelve months at another Toronto start-up making their debut on the Toronto Stock Exchange. Nicholas is a team builder who eagerly looks forward to collaborating with everyone around him. When Nicholas is not working he enjoys getting lost outdoors while sailing, canoeing, and cross country skiing.
Emily believes we were born with two hands so we can pet two dogs at once. Graduating from the York University / Sheridan College Design program and gaining experience in both the startup and studio environment, Emily is passionate about creating valuable user experiences and using design to help others. Forever smiling, Emily spends her spare time exploring Toronto, seeking out new music to listen to, making lists and finding new hobbies to be enthusiastic about.
Peter joins Freshbooks having recently relocated from NYC to Toronto along with his lovely wife. He brings several years of product design, research and strategy experience along with him. Other interests include digital art, creative code, Arduino and cycling around the city.
As a filmmaker, Luis’ passion for customer service comes from his love for the human character and what motivates us. When this relocated time bandit isn’t working on a formula for time travel, you can find him exploring new restaurants and talking (too much) about his favourite yakitori bars in Tokyo.
Timur is a dynamic and outgoing person who loves exploring new opportunities. He loves Cloud Computing, Automation, and other buzz words. He likes to cook, bake (unsuccessfully), and test the results on his wife. In his non-work environment, he enjoys spending time with his family, tinkering with electronics, and reading interesting books.
Financial Reporting Manager
Teri joins FreshBooks after spending over 10 years working in accounting at large, public corporations. She’ll gladly talk to you about the intricacies of accounting, but understands if you’d rather discuss her other interests: writing (she published a novel in October), music (Field Trip tickets: purchased) or her toddler (Clara, and she’s adorable).
Irfaan joins FreshBooks after building a solid foundation in venture capital, banking and mobile product management. A leader, innovator and learner, Irfaan brings with him unusual tales from international and startup experiences where he found his ferocious passion for solving big problems and creating euphoric product experiences. Doing outstanding work alongside great people gets him pumped and he’s only ever concerned about one thing: what to do next. Well, that and his inexorable loyalty to the Toronto Maple Leafs.
Gwen joins FreshBooks from the worlds of branding and advertising, as well as designing for the small screen (mobile apps). She considers herself a maker, lending a holistic and rigorous approach to design. Gwen joins the team with sidekick Clover the Puggle and several small plants.
Tom has led world-class software development teams ranging from startups to multi-national organizations and is thrilled to bring his passion for developing transformational software to FreshBooks. He firmly believes that great people building great technology can radically change the world. He has never met a piece of trivia he didn’t like.
Tanzi is excited to join the FreshBooks team as the next step in his journey to grow and gain excellent life experiences. After representing many large companies and brands as a marketing mercenary he is ready to settle down with a great family of kind souls patient enough to help solve problems for others. He is an artist by hobby, and a borderline video game addict.
Elyssa joins Freshbooks with a strong background in digital marketing and is often referred to as an “Internet nerd” of sorts. She has been described as bubbly, passionate, yet accurate and detailed in her approach to every project she takes on. She welcomes healthy discussion and is committed to delivering emerging media trends with a “first-to-market” mindset. Please do not hesitate to bring up her unhealthy obsession with the bunnies of Instagram and her love of abstract art.
A relative “veteran” of the Toronto startup scene, Scott’s background in journalism and design has helped create a designer just as (healthily!) obsessed with research, interviewing and storytelling as with typography, grids and micro-interactions. He’s happiest working to solve complex problems for users in (seemingly) simple and (hopefully) elegant ways. When he’s not wading through an ocean of pixels, Scott enjoys spending time elbow deep in a vat of frothing indigo — keep your eyes peeled for blue hands.
Paul comes to FreshBooks after a confusing tour through roles with academic, government and corporate organizations. He is a complete data-geek, absorbing any and every bit of knowledge on the subject that he can, and will engage in long conversations relating to data-science given only the slightest provocation. He has a huge amount of knowledge in statistics and machine learning and the only thing he loves more than implementing these algorithms is helping others to understand them too.
Brigid has heaps of experience in customer service and social services. She loves puns, fizzy water, and (currently) Scandinavian crime dramas. In her spare time she can be found cooking up soap and other concoctions as the brains behind Foxglove Apothecary.
A recent graduate from the university of Toronto, Benjamin first joined the FreshBooks team as a co-op. It didn’t take long before he needed to come back full time and resume honing his ping pong skills. When he’s not engaged in a little friendly competition, you can find him creating awesome Spotify playlists or deep in conversation about movies and games.
Experienced in marketing, communications and PR strategy, Dale is known for developing, executing, and leading campaigns for multi-million dollar companies and brands throughout North America, and generating coverage with the most influential music, entertainment, tech, business, toy and lifestyle media. A music nerd, he’s always up for talking music, and enjoys playing guitar and going to concerts. Dale also enjoys sports, documentaries, checking out new restaurants, volunteering when he can, and is always planning his next road trip/travel adventure.
Derek joins FreshBooks with years of experience building quality iOS software. He brings a disciplined approach to development, combined with an enthusiasm for constant improvement. Over the years, he has also squeezed in time for interests like running half marathons, writing short fiction, designing tabletop games, and being a stay-at-home dad. Being new to Toronto, he welcomes tips on the tastiest restaurants and most interesting things to do in the city.
John (aka Camps) comes from an Advertising and Graphic Design background. He taught himself HTML and CSS while building his portfolio website and has been addicted ever since. As a designer he has explored and studied many aspects of the design and digital world from SEO, landing page optimization, e-commerce, UX/UI and persuasive design. On his free time you can find John roaming the city trying new restaurants or just cycling around the city. He is also a big Toronto sports fan and appreciates that there are 3 major sports teams in this city. John is actually a former FreshBooker!
Megan is an experienced writer and editor in magazine publishing. She has an undeniable enthusiasm, a willingness to experiment, and a love for stellar content. What she doesn’t come with is an office pup—although if she had one she’d write a witty one-liner introducing him too.
Andrew has nearly a decade of experience in digital marketing and SEO, having worked with both major brands and startups. When not working on FreshBooks’ digital landscape and acquisition front, Andrew likes to dabble in the kitchen and can be found experimenting with bizarre equipment such as immersion circulators, cryovacs and his Thermomix. Dinner will never be the same again…
Kevin is a returning employee of the FreshBooks community, having once graced the long hallways of 1655 Dupont St. in a shepherd’s costume, and having performed a ridiculously large number of pushups in an attempt to woo and distract members of the Support Team. Besides these antics, Kevin brings a sense of work ethic and pixel-perfection to his work; he is fluent in many programming languages, but also in French and Portuguese. When not working, Kevin can be found daydreaming about a utopian Toronto with bike lanes on every street
Kathleen’s interests include rock climbing, taking pictures, and, most recently, plant friends. A lot of her time is spent watching videos about cooking or makeup while alternating between sweet and savoury snacks. The thought and care put into her work is rivalled only by the quality of her cheesy jokes.
Email Marketing Specialist
Winifred (or Win for short) joins FreshBooks with experience in Digital and Email Marketing working previously for a travel operator. Both analytical and creative at heart, she brings a comprehensive approach to every campaign and initiative she takes on. Whenever necessary, she’s not afraid to have a little fun and challenge ideas! When she’s not planning her next buck-list destination, she’s exploring Toronto’s neighbourhoods, farmers markets, festivals or any restaurant that has noodles on their menu.
Katie used to be a counsellor, a curator, group facilitator and a few other things before she realized that all she wanted to do was make nice things. Now, she spends her time developing things for the internet, training for various sporting challenges and talking about Beyonce.
Little is known about this handsome fellow before he joined FreshBooks as CEO Mike McDerment’s Shadow CEO. Since joining the Fresh Dogs his confidence has blossomed and he’s learned how to romp and play, while somehow still managing to look dignified. Around the new, larger FreshBooks office Munroe has proven to be a time-saver when somebody needs to grab a quick word with the CEO — you can always find Mike by following Munroe’s adoring gaze.
Chief Buoyancy Deliverer
If you see somebody randomly break into a smile of pure delight chances are Mecho has just bounded by. This energetic little guy was born at a farm just north of Toronto. He’s part cocker spaniel, part poodle and (judging by his incredible leaps of joy) part tiger. Despite being the smallest of the regular Fresh Dogs he can usually be found starting shenanigans with his larger mates, hugging and kissing coworkers, or power napping near his dad Momchil.
VP, Cross-Cultural Integration
Born on the streets of Thailand you might expect Gucci to be tough or standoffish. But after choosing Jason as his dad through rescue organization Soi Dog, Gucci has demonstrated tremendous positivity and adaptability. Science hasn’t created a perpetual motion machine yet, but that’s probably just because nobody has studied Gucci’s wagging tail…..