Hey DreamHost: we feel for ya
January 15, 2008
As I sit down to pen this, that’s the number of comments DreamHost have received in the last seven hours on their post about “some billing inaccuracies” they encountered this morning.
Talk about the understatement of the year.
An hour and a half ago, they finally explained exactly what happened — they ran a simple little script to clean up past-due accounts.
Unfortunately, the biller was run for 2008 (December 31st, 2008 to be exact). This caused everyone to be billed as if today was 2008-12-31, wreaking the havoc that we are so sorry you had to be put through.
Yikes. I feel tremendously sorry for these guys; one “little” mistake has resulted in, oh, a few million dollars of erroneous credit card charges, if I were to hazard a guess at their annual revenues.
Our condolences go to DreamHost in this tough time; it’s a brave decision to roll your own billing service, and this is an excellent, unfortunate demonstration of how it all can go terribly awry. A simple one-character typo has resulted in a multi-million dollar mistake; here’s hoping they manage to pull through this tough time.