Not long ago, I ordered the book “Baby Mix Me a Drink” online from BuyOlympia to send to my friend in NYC. When it hadn’t arrived after 3 weeks, I sent an email to BuyOlympia asking them to investigate. Two hours later Pat emailed back to let me know that, according to their records, the book had been delivered. He could have stopped there, but didn’t:
I noticed the address was an apartment; could it be with the apartment manager? Or at a front desk?
If it doesn't turn up, we can send it again -- perhaps there's a different (say, work) address we could use?
Send it again? This response was in stark contrast to another online ordering experience I recently had, of sending FreshBooks t-shirts to delegates at a conference in the U.S. Having chosen the 2-day shipping option, I was disappointed to find the t-shirts had still not arrived by the end of the conference — 5 days later — and even more disappointed by their response: Oops.
What makes BuyOlympia’s offer even more memorable is the fact that:
We see this type of thing happen all the time in new york city; sometimes I'm surprised how many people *do* actually get their packages there.
Great customer service like this can help grow your business. By responding quickly, offering a solution, and giving more than expected, BuyOlympia is a service I will continue to use and recommend to others.