Welcome to Day 9 of Freshtivus! With the holidays approaching, we’re busy giving away gifts to our fantastic users. We are also following the story of Sam, a small business owner who is struggling with her invoicing and is just discovering FreshBooks. If you missed any part of her story or want to see our previous giveaways, see our past posts here.
From time to time, FreshBooks customers propose an idea for a new feature. Letting us know about your Fresh Idea is easy! You can email us at firstname.lastname@example.org, post to our forums, or fill out the feedback form when you log out. Every vote matters! Our product team does their best to work on requests that would be of most use to most customers. When he’s not busy being a rockabilly performer, our Director of Product Management, Casey, helps to prioritize our upcoming features. With the help of supertalented Avrum, and tech-lover, Melina, our product team is here to listen to your suggestions as you help to make FreshBooks even better.
In this episode, Sam has a great suggestion and wonders what FreshBooks does with people’s requests. Luckily, Melina was kind enough to pop by and introduce herself and the team. Enjoy today’s video, and don’t forget, our poem and song contests and caption contest are still running!