Dell…Just Let Us Go

March 20, 2007


We bought three new Dell machines and four monitors earlier this month and since then we have been receiving a steady stream of sales emails from Dell. Daniel unsubscribed from their mailing list this morning, which as he says “was easy, but…” after unsubscribing, Dell informed Daniel it can take ten business days to become fully unsubscribed. Here is the message:

As of 19/03/2007 8:59:28 AM, this e-mail address will be opted out from all marketing e-mail subscriptions within 10 business days. In the interim, you may continue to receive e-mail marketing to which you originally subscribed.

*Weak*

Now we are getting more emails from Dell like “Spring Blowout Sale”. Dell…we bought your stuff, now please let us go and stop wasting our time. If we love you, we’ll come back…that’s how it works – or at least how it ought to work. Right now this relationship is on rocky ground.


about the author

Co-Founder & CEO, FreshBooks Mike is the co-founder and CEO of FreshBooks, the world’s #1 cloud accounting software for self-employed professionals. Built in 2003 after he accidentally saved over an invoice, Mike spent 3.5 years growing FreshBooks from his parents’ basement. Since then, over 10 million people have used FreshBooks to save time billing, and collect billions of dollars. A lover of the outdoors, Mike has been bitten so many times it’s rumoured he’s the first human to have developed immunity to mosquitoes.