Rebooting the FreshBooks Forum

November 2, 2006


I recently read this article on starting and growing a forum and it struck a chord.

We’re going to reduce the number of categories in our forum in the near term – from 14 today, to five. Why? Here is what I wrote to our forum moderators VortexPortal, Donna and Baskettcase.

“In a nutshell I am trying to own up to a mistake I feel I made…we set categories for people to post in when we ought to have waited and listened to see what people like to speak about and build our categories out of the discussion that emerges naturally. So…we’re looking for your blessing to collapse the forum so we can grow it again…one step backwards, two steps forward…We are thinking that a simpler forum (i.e. fewer categories) will make it more engaging for everyone…”

VortexPoral said this:

“I’m all in. You diversify the categories too much and there is no center of mass for everyone to hang and talk about issues, they end up using their time jumping back and forth and leave without adding anything to the discussion. Let’s do it.”

On that note, we’ve done it. Please visit our forum, introduce yourself and let’s meet one another…after all…this whole FreshBooks thing is all about people…and that’s you so please come say hello.


about the author

Co-Founder & CEO, FreshBooks Mike is the co-founder and CEO of FreshBooks, the world’s #1 cloud accounting software for self-employed professionals. Built in 2003 after he accidentally saved over an invoice, Mike spent 3.5 years growing FreshBooks from his parents’ basement. Since then, over 10 million people have used FreshBooks to save time billing, and collect billions of dollars. A lover of the outdoors, Mike has been bitten so many times it’s rumored he’s the first human to have developed immunity to mosquitoes.