On Technologies: How Can You Tell If Your Technology is Succeeding?

October 2, 2006


When you are building (a company, a product, a relationship) you hit signposts along they way. They tell you if you are on the right track – sometimes they tell you you are lost.

One of the signposts we’ve encountered at FreshBooks – one common to other successful technologies – is our service changes people’s behavior and improves their day to day life. We know this because of our client interviews. Almost everyone we interview tells us the same thing. “Before FreshBooks I used to invoice my clients at the end of the month. Now invoicing with FreshBooks is so easy. I invoice my clients as I do my work, and as a result I get paid about 2 weeks faster.” Our stats indicate they get paid 14.6 days faster, but that’s another story.

Changing behavior is a signpost that FreshBooks adds a lot of value to the lives of our users. You can see behavior changes with other technologies. Take the iPod for example. People use iPods to listen to podcasts in their cars. Who would have seen that change in behavior? It’s here now though and it’s remarkable.

Can you think of other technologies that have changed your behavior? If so, what are they and and how did they change you?


about the author

Co-Founder & CEO, FreshBooks Mike is the co-founder and CEO of FreshBooks, the world’s #1 cloud accounting software for self-employed professionals. Built in 2003 after he accidentally saved over an invoice, Mike spent 3.5 years growing FreshBooks from his parents’ basement. Since then, over 10 million people have used FreshBooks to save time billing, and collect billions of dollars. A lover of the outdoors, Mike has been bitten so many times it’s rumored he’s the first human to have developed immunity to mosquitoes.