Scheduled Phone Upgrade Will Make Support Voicemail Unavailable: Thursday, February 13th, 6:30pm EST
February 13, 2014
UPDATE: It’s 10:09pm EST and the upgrade to the phone and voicemail system has been completed. Thanks for your continued patience. You can once again leave a voicemail for our Rockstar Support Team and we’ll get back to you when regular support hours resume tomorrow morning (9:00am – 6:00pm EST).
In an effort to keep our telephone support top notch for our customers, we’ll be upgrading our telephone system this evening, Thursday, February 13th, 2014, beginning at 6:30pm EST. The upgrade is scheduled outside of our regular telephone support hours of 9am-6pm EST. During the upgrade, support voicemail will be unavailable. We expect the upgrade to be completed by approximately 10:30pm EST.
We apologize in advance for any inconvenience this may cause. We’ll be updating our Twitter status once the upgrade is complete and voicemail becomes available again.
During this time, you can still email firstname.lastname@example.org with your after-hours questions and we’ll get back to you as soon as we can when regular support hours resume (9am-6pm EST).
Thanks for your patience, folks!