Scheduled Phone Upgrade Will Make Support Voicemail Unavailable: Wednesday, February 5th, 6:30pm EST

February 5, 2014


UPDATE: It’s 10:00pm EST and the upgrade to the phone system has been completed. Thanks for your patience. You can now leave a voicemail for our Support Team and we’ll get back to you when regular support hours resume (9:00am – 6:00pm EST).

In an effort to keep our telephone support top notch for our customers, we’ll be upgrading our telephone system this evening, Wednesday, February 5th, 2014, beginning at 6:30pm EST. The upgrade is scheduled outside of our regular telephone support hours of 9am-6pm EST. During the upgrade, support voicemail will be unavailable. We expect the upgrade to be completed by approximately 10:30pm EST.

We apologize in advance for any inconvenience this may cause. We’ll be updating our Twitter status once the upgrade is complete and voicemail becomes available again.

During this time, you can still email support@freshbooks.com with your after-hours questions and we’ll get back to you as soon as we can when regular support hours resume (9am-6pm EST).

Thanks for your patience, folks!


about the author

FreshBooks is the #1 accounting software in the cloud designed to make billing painless for small businesses and their teams. Today, over 10 million small businesses use FreshBooks to effortlessly send professional looking invoices, organize expenses and track their billable time.