Best Terms and Conditions Checklist for Website Designers

March 26, 2013

Starting work for a lucrative new web project can be an exciting time – until you realize that your terms and conditions have let you down. Without defining in great detail what is – and is not – included in your work arrangements with new clients, you’re risking longer hours and out of pocket expenses that will lessen the income earned from the work you provide.

This very thing happened to my friend Lisa, a web designer from California. When she started her business, Lisa forgot to stipulate that each web project included no more than 3 revisions and when she landed her first client, she worked an extra 8 hours on the site because the client asked for revisions constantly and she felt like she couldn’t say no.

That set Lisa’s income back considerably because since she charged a flat fee for the project, she couldn’t use those 8 lost hours toward another paying project. After that experience, Lisa applied her hard lesson and spent a great deal of time crafting a thorough set of terms that has helped her manage demanding clients.

In the case you’re missing something important from your terms and conditions like Lisa – or haven’t crafted any terms at all – here is a list of items to include:

Ownership of work

Additional services

Delivery conditions



Travel time and expenses




Other Fees

Being mindful to craft a strong list of terms and conditions for each new web project you begin will ensure the money your clients pay you goes toward the value of the service you provide, and not anything extra.

More great ideas to grow your business

Find out what you need to know about contracts when hiring freelancers.

Are you partnering with a friend? Why you still need things in writing.

Learn whether you need an NDA when hiring contractors

FreshBooks tip

Find out how to set up a contractor in your FreshBooks account.

about the author

FreshBooks is the #1 accounting software in the cloud designed to make billing painless for small businesses and their teams. Today, over 10 million small businesses use FreshBooks to effortlessly send professional looking invoices, organize expenses and track their billable time.

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