At 8:30 AM EST this morning we had an issue in our Dallas Data centre and switched to our secondary Data centre in Virginia. We are now back operating in Dallas, however the activities you performed in your account during the time at Virginia (9:15-9:47 AM EST) currently still reside EXCLUSIVELY in the Virginia data centre/servers.
To get things back to normal we’d suggest that you simply re-perform the FreshBooks activities/tasks that you took between 9:15-9:47 AM – be it sending invoices, logging time, etc.
If you need any assistance all those records and activities are still available on the Virginia server and we can help you replicate those efforts – please contact us.
So you know, we have not isolated the root cause of the outage as of yet. Our development teams are tracking down suspected causes and our operations team is monitoring the server closely. First thing first was to restore service (which we have done) and we will update this post with more details as we have them.
We will be updating this post throughout the day with additional information about this outage. You can also follow our status tweets for immediate notification.
We would like to apologize to anyone that was affected by this outage, and we would like to make it up to you. Please get in touch with us at 1-866-303-6061 or email us at firstname.lastname@example.org.