Upgrading Our Infrastructure

May 1, 2006

It ain’t broke, but we’re still fixing it.

Although we have not had any problems, and virtually no un-planned downtime with our existing infrastructure in close to three years, we are being proactive and have decided to upgrade the technology used to provide you with your hosted service. To do this we are improving our infrastructure that is hosted by the same great managed hosting provider: Rackspace (http://www.rackspace.com).

The upgrade will provide you with faster processing speed along with added fail-safe’s to ensure your data is safe and always available to you should any un-foreseen incident occur. We will be maintaining all our existing security safeguards. We are also moving to more recent versions of our operating platforms.

Our new servers will mean your FreshBooks account runs faster than ever before. After the hardware and software upgrade is complete, our plan for the coming weeks is to add a number of improvements to our source code to speed page loading. We anticipate you will enjoy these changes.

The upgrade is scheduled for tomorrow (Tuesday, May 2, 2006) between 6:00 AM and 9:00 AM EST. Please expect a short period of downtime during this period. We have done considerable planning and testing so we expect very few Issues with the upgrade, but if you experience any problems please email us at support[at]freshbooks.com or give us a call at 1.866.303.6061.

about the author

Co-Founder & VP of Operations, FreshBooks Levi is a professional engineer with a BEng from the University of Victoria. Before co-founding FreshBooks as the VP of Operations, Levi managed projects at Apex Systems Integrators Inc., where his clients included Canadian Tire, Nestlé and Parmalat. Levi’s long term goals include: never losing the contest to wear shorts to the office for as long as humanly possible, some day growing back his mullet he had in the eighties and getting on the jumbotron at the Raptors game at least once a year.