ZenDesk and the Art of Support Ticketing
June 9, 2009
Taking care of customers is Job Number 1. For many clients, the most important point of contact is your customer support desk. One of the best support ticketing tools available is ZenDesk, and now they have built a time tracking integration with FreshBooks using our API.
While working on a ticket, you can now track your billable hours simply and easily with their FreshBooks widget. Set it up for all your employees at once. No muss, no fuss. You can then log into FreshBooks and generate invoices for all your hours or service.
Try it out by signing up for ZenDesk, and adding the widget. You can do so by going to the Accounts menu, selecting Widgets and clicking Add widget. ZenDesk has also written helpful instructions on configuring the widget.
If you have any feedback or questions, don’t hesitate to ask ZenDesk. They are remarkably friendly people!
If you liked this, check out our other add-ons. We’re always looking for better ways to fit into your world.