ZenDesk and the Art of Support Ticketing

June 9, 2009


ZenDesk now integrates with FreshBooks
ZenDesk now tracks billing hours in FreshBooks. (see larger)

Taking care of customers is Job Number 1. For many clients, the most important point of contact is your customer support desk. One of the best support ticketing tools available is ZenDesk, and now they have built a time tracking integration with FreshBooks using our API.

While working on a ticket, you can now track your billable hours simply and easily with their FreshBooks widget. Set it up for all your employees at once. No muss, no fuss. You can then log into FreshBooks and generate invoices for all your hours or service.


The FreshBooks widget hovers eagerly on the right, waiting to track your time!

Try it out by signing up for ZenDesk, and adding the widget. You can do so by going to the Accounts menu, selecting Widgets and clicking Add widget. ZenDesk has also written helpful instructions on configuring the widget.

If you have any feedback or questions, don’t hestitate to ask ZenDesk. They are remarkably friendly people!

If you liked this, check out our other add-ons. We’re always looking for better ways to fit into your world.


about the author

FreshBooks is the #1 accounting software in the cloud designed to make billing painless for small businesses and their teams. Today, over 10 million small businesses use FreshBooks to effortlessly send professional looking invoices, organize expenses and track their billable time.