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Diversity & Inclusivity

The path of diversity and inclusivity is a journey and requires a mindset of always learning, openness to transformative change, and vulnerability to not only trust but lean into the process.

At FreshBooks, we welcome those who have the courage to change, the heart to trust, and the energy to lead and build a radically diverse and inclusive workplace—for now, and in the future.

You Are You AreYou AreYou Are You Are
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Our D&I Framework

We’re proudly committed to creating equitable opportunities and promoting inclusive practices in all that we do. This commitment is realized through our D&I framework, which is made up of three pillars: Our Team, Our Market, and Our Community.

Our Team

To foster and promote an equitable and inclusive environment where FreshBookers can thrive.

Our Market

To create a conscious framework that reinforces our D&I philosophy and makes the world of small business ownership more equitable.

Our Community

To use our influence, goodwill, and resources to serve the communities we live in by eliminating inequalities and contributing to positive growth.

The 4E's

This permeates into everything we do.

Execute
Extraordinary
Experiences
Everyday

FreshBooks Culture

At FreshBooks, our philosophy is to Execute Extraordinary Experiences Everyday. This permeates into everything we do, starting with the way we build community and culture within our company.

The foundation of our culture is defined by our PORCHFEST values, and is cultivated by our employees - who we hire from around the world. FreshBooks’ collaborative team environment, makes space for everyone to participate in groups and activities as much or as little as they want.

Our D&I Journey

D&I took shape at FreshBooks as a grassroots movement (we call it DIBs!). While diversity & inclusivity in the company continues to evolve, our drive and intent to continuously learn, grow and improve has not wavered.

2014

The Diversity Committee was created as a grassroots initiative.

2015

Hosted our first annual Girls Learning Code camp.

2017

Partnered with Feminuity, led by Dr. Sarah Saska, to develop and lead the creation of our first biennial D&I demographics and culture survey.

2018

Developed a D&I 3-year strategy/action plan including formal budget allocation.

2019

Updated internal reporting and resolution process, launching our first confidential reporting platform AllVoices.

2019

Launched Foundational Diversity training workshop for all FreshBookers, in partnership with Dr. Sarah Saska and her team at Feminuity.

2020

Improvements to our Parental Leave benefits were implemented.

2020

Creation of several affinity groups: B.E.N (Black Employee Network) @ FreshBooks, 2SLGBTQIA+ FreshBookers, and Women @ FreshBooks to promote employee engagement.

2021

Product Accessibility Project team formed. Since established, the team has worked to improve our product compliance score from 78% (2021) to our current mark of 91% (2022).

2022

Creation of our inaugural Senior Manager, Diversity, Inclusivity, and Belonging position with an organizational focus.

Today

Still listening, learning, and growing.

Our D&I Journey

D&I took shape at FreshBooks as a grassroots movement (we call it DIBs!). While diversity & inclusivity in the company continues to evolve, our drive and intent to continuously learn, grow and improve has not wavered.

Where We Stand

Our D&I Culture & Demographics Survey Results

Our data tells the honest story of where our journey has taken us—from the past to the present—and informs our focus on a more equitable future.

We are committed to increasing gender and racial representation at all levels of the company and have set targets to measure our progress towards accomplishing this goal.

2017
2019
2021
Race/Ethnicity
White
Asian
Black
Hispanic/Latinx/Spanish Origin
Middle Eastern/North African
Native Hawaiian/Pacific Islander
Other*
*Other denotes two races or more, as well as options that sit outside of the racial markers presented. As team members may identify with one or more racial/ethnicity markers, the sum recorded within each year may be above 100%.
`
2017
2019
2021
Gender
Man
Woman
Beyond Gender Binary

*Based on the rounded percentages of the totals recorded, the sum percentage of each year may be +/-1 of the overall 100%.

**All data stats provided as per our 2021 D&I survey—representative of our global workforce.

2017
2019
2021
Age
18-25
26-29
30-34
35-39
40+

*Based on the rounded percentages of the totals recorded, the sum percentage of each year may be +/-1 of the overall 100%.

**All data stats provided as per our 2021 D&I survey—representative of our global workforce.

Self-Reported Categories

We recognize that age, gender, and race/ethnicity capture only a small facet of categories that shapes us all as multifaceted individuals. In addition to these identity markers, FreshBooks collects self-reported data biennially to better understand the composition of our workforce. Of the 93% of employees that participated in our 2021 demographics & culture survey:

26%
Identified as persons with disabilities
18%
Identified as LGBQ+
38%
Identified as parents
20%
Identified as caregivers to persons with accessibility needs and/or of advanced age

When we understand who makes up our community, we can be more intentional in our efforts to directly support and cater to FreshBookers needs. Creating equitable access to opportunities and implementing inclusive practices into our everyday actions will strengthen our path towards intentional allyship and our lifelong journey of growth.

Our D&I Champions

Our D&I Champions are team members, leaders, and people managers from across the organization, who work to collectively promote D&I initiatives and foster collective awareness and engagement throughout our community.

Andrea Corey

(she, her, hers)
VP, Engineering - Engineering
Canada

Beatriz Gonzalez

(she, her, hers)
Product Designer (UX/UI) - Product & Design
Mexico

Billy Terry

(he, him, his)
Manager, Frontline Support - Support
Canada

Brooke Wayne

(she, her, hers)
Program Manager, Support Communications - Effortless Experience
Canada

Daniel Mante

(he, him, his)
Customer Success Associate - Sales
Canada

Devina Aujla

(she, her, hers)
Team Lead, Account Management - Sales
Canada

Elle Bourne

(she, her, hers)
Senior Manager, Talent Management - Human Resources
Canada

Jace Wallace

(he, him, his)
Senior HR Business Partner - Human Resources
US

Janice Braithwaite

(she, her, hers)
Talent Recruitment Manager - Human Resources
Canada

Maria Moraleda

(she, her, hers)
Team Lead, Frontline Support - Support
Netherlands

Mario Hachemer

(he, him, his)
Senior Engineering Manager, Global Integrations - Engineering
Germany

Neil Lee

(he, him, his)
Associate Director, Product Design - Product
Canada

Nicholas Yee

(he, him, his)
Director of Engineering - Engineering
Canada

Shosh Cooper-Porter

(she, her, hers)
Associate Product Manager, Product Operations - Product
Canada

Toni Alfirevic

(he, him, his)
Engineering Manager - Eastern European Hub
Croatia
Yonae Rolle

Yonae Rolle

(she, her, hers)
Senior Manager, Diversity, Inclusion & Belonging - Agility
Canada

Join Our Remote Global Workforce

We started in a basement, now we’re hiring from almost everywhere.

We have FreshBookers working in North America, Europe, and Latin America and want to expand even further.

Our offices in Toronto (Canada), Amsterdam (Netherlands), Raleigh (USA), San Luis Potosi (Mexico), Zagreb (Croatia), and Frankfurt (Germany) all have the same goals for diversity, inclusivity, equity, and accessibility.

Want to join our growing community?

View Careers

Get in Touch With Us

Interested in learning more about our D&I journey, our current programming initiatives, and/or D&I volunteering opportunities you can take advantage of as a FreshBooker? Feel encouraged to connect with us via email at: dibs@freshbooks.ca.