4 Best Issue Tracking Software

Customer satisfaction is key.

There is a reason that so much time and effort is put into a business’s customer satisfaction levels. Happy customers are returning customers.

It also helps for your company to have a good reputation and as many 5-star reviews as possible. It breeds trust and confidence in your business and your product.

Therefore, your customer-facing support team is a vital aspect of your business. If they have issue tracking software available to them, they can carry out their job with far more ease and organization. This leads to a better quality of customer service and happier customers.

But what is the best issue management software out there? We’ll take a look at what issue tracking software is, and the top 4 issue tracking tools on the market.

Here’s What We’ll Cover:

What Is Issue Tracking Software?

4 Best Issue Tracking Software

Key Takeaways

What Is Issue Tracking Software?

Issue tracking software is a customer service tool that records and organizes support cases from customers.

The software will monitor and track the case’s progress. This helps to provide your customer service team with updates whenever there’s a change on the ticket.

The aim of the software is to make sure that cases are completed in a reasonable timeframe and that no issue is missed by the support team.

4 Best Issue Tracking Software

1. Zoho

The Zoho Desk software includes BugTracker software. This allows your team to log and track numerous reports from customer tickets. They base their system on priority, which means the most urgent customer issues can be tackled first.

You can set notifications for when new issues are submitted and when any update occurs.

It’s a customizable software that you can personalize to meet your team’s needs. You can also create custom workflows in individual support cases to meet any particular customer needs.

Zoho’s bug tracking software offers a free plan for up to three users and two projects. Their standard plan then starts at $3 per user per month and their premium plan starts at $8 per user per month.

2. Backlog

Backlog is an issue tracker that follows a four-step process when resolving various software issues. Those steps are capture, prioritize, track and release.

These steps mean that your team can identify various issues based on urgency. These issues can then be assigned to specific team members.

Backlog is used by teams around the world and has been a tried and tested software since 2004.

They offer a free plan which includes 10 users but for only 1 project.

Their starter package then begins at $35 per month for 30 users and up to 5 separate projects.

3. Airbrake

Airbrake’s issue tracking software aims to resolve a wide range of issues as quickly as possible.

It works in real-time which allows your team to see the exact trail of events that led to the issue. This means they can identify which part of the process the issue occurs in and can prevent it from happening again.

It includes expert diagnostics which allows your team to quickly identify the most crucial errors and resolve them. All before it affects your customers.

Their tier 1 package starts from $17 per month and includes 30 days of data retention and chat & email support.

4. HappyFox

HappyFox is an issue tracking software that has automated tracking features.

This helps increase workflow by streamlining your task management. Its automation features help automate repetitive tasks such as updating tickets and assigning new cases to the team.

It’s ticket management is based on category, urgency and progress.

HappyFox allows you to gather feedback from your customers and various customer requests. These can then be viewed via various accurate reports or from the centralized dashboard.

There are four different packages that HappyFox offers. Each package has variable pricing which is available upon request.

Key Takeaways

It’s vital for you and your team to be able to quickly identify, work on and solve issues.

When handled with professionalism and in an organized manner, issues can be manageable. This will improve your customer experience and your customer relationships.

These four issue trackers all have a range of features with various advantages and disadvantages. So it’s important to assess the key features and decide which one may be the best for your business processes.

Are you looking for more business advice on everything from starting a new business to new business practices?

Then check out the FreshBooks resource hub.

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