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Got Questions About Online Payments?

It’s easy to grow your business with online payments. But if you’re confused about how it works, your business is missing out. Not sure if the price is worth it? Think it’s complicated? Read on.

What are Online Payments? When you accept online payments, clients can pay with their credit cards right from an invoice, without leaving FreshBooks. Plus, your money is automatically deposited into your account.

I Heard It Was Complicated?

Set Up Is Effortless

Since your account already uses online payments, completing the set-up takes just a few minutes. Check out this step-by-step FAQ.

Set Up Online Payments

“They should definitely consider including online payment options. Offering options is professional and gives an edge against other similar businesses. I still accept checks, but I definitely get paid quicker with online payment options, which helps with managing accounts.”

Here's What Your Client Sees

Who wants to spend time writing a check these days? Online payments give your clients the experience they expect: smooth, fast and professional billing.

Set Up Online Payments

You Can Easily Turn It On or Off

Having choice is key. Once you enable online payments, you have the freedom to turn it on or off with every invoice.

Set Up Online Payments

Is It in My Budget?

It’s Actually Pretty Affordable

Let’s get down to basics: FreshBooks Payments offers industry-standard fees and transparent pricing. That means you’ll know exactly how much you’re pocketing with every invoice.

Set Up Online Payments

2.9% + $0.3 per transaction for most cards

Secure for you and your clients
No hidden or monthly fees
Accepts all major credit cards

“You’ll get faster payments, it’s easier to manage when payments come in and your customers will appreciate the convenience. The small fee they take out is worth it if you’ve ever had a problem with slow payers or customers who need reminders to send a check for invoices.”

It Saves You Lots of Time

When you start accepting credit cards, you’ll get paid 2x faster. And, since you don’t have to manually record payments, you’ll save time on admin chores

Curious for more info? Check out this simple FAQ.

Set Up Online Payments

Online Payments are Safe and Secure

Safe for You, Safe for Your Clients

Just like the rest of your business data, FreshBooks protects all payment information with standard SSL and encryption.

Everything Stays Confidential

When your client pays an invoice (with a click), all your other business info, like Reports and Expenses, is hidden.

Your Data is Protected

From set up to deposit, all your information is protected from clients and beyond. Not only is your business info safeguarded, every transaction is too.

Ready to start accepting online payments? 

Get Started for Free

How do I set up my FreshBooks Payments account?

All you have to do is enable FreshBooks Payments on your Invoices with the steps here. It only takes a few minutes. You'll also want to ensure you have connected your bank account so that your money gets deposited. You can do this before or after sending an invoice with Payment turned on. Find out how here.

I've never used online payments before, how do I make sure I get my money?

To make your life easier, your FreshBooks Payments account is included as part of your FreshBooks account for you to quickly accept credit card payments. However, to receive those payments you will need to complete the final step of connecting your bank account (so FreshBooks knows where you want your money to be sent). Just follow the steps to verify your account in this article here. Once you start accepting payments you’ll also be able to track your payments and withdrawals in your WePay dashboard (WePay is our payments processor).

Will I be charged transaction fees?

There is no monthly or set up fee to use FreshBooks Payments. You will be charged transaction fees, taken directly from your deposit, at a rate of 2.9% + 30c for most cards.

I’ve changed my mind and I no longer want to use FreshBooks Payments. How can I turn it off?

To stop accepting credit cards, you will just need to disable FreshBooks Payments on the invoices you send out. Just edit the Invoice, click Accept Credit Cards and ensure it's set to NO. If you change your mind, you can always re-enable FreshBooks Payments on some or all of your Invoices at any time.

What happens if I have a problem with my account or payment?

If you have any questions about the online payments process or have an issue with your account or a specific payment, reach out to our awesome Support team by submitting a request or calling us at 1-866-303-6061.