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Mobile

How do I track time with the mobile app?

Tracking your time with the FreshBooks mobile app is quick and painless - making it easy to record how your time is spent when you’re on the go. With Fres…

How do I log in and out of the mobile app?

Navigation iOS Devices Android Devices iOS Devices Logging In To login to the FreshBooks app on your iOS device, follow these steps: Open your FreshBooks Ap…

Can I accept credit cards through the Mobile app?

You certainly can accept credit card payments through the mobile app! The steps to do this differ depending on your operating system, so use choose whether you&…

How do I create & send Invoices on the mobile app?

Creating and sending Invoices on the go using the FreshBooks mobile app is quick and easy. Choose iOS or Android below for a step-by-step guide on Invoicing usi…

How do I add a Client on the mobile app?

Adding a Client using the FreshBooks mobile app is really straightforward. Just follow these steps and you’ll have your Clients in your account in no time…

How do I log Expenses on the mobile app?

Logging Expenses using the mobile app makes it quick and easy to keep track of your spending. You can even snap an image of your receipt and attach to the Expen…

What reports are available on the Android app?

There is no reporting feature within the Android app itself. But you can have FreshBooks email you your reports, or log you in to the web app to view the Repor…

How do I use the FreshBooks Card Reader?

The FreshBooks Card Reader will allow you to easily accept credit card payments wherever business takes you, quickly and securely right from your iOS or Android…

The iOS app is free but now I am being told that I nee…

The iOS app is free to use with any FreshBooks account that is on a trial or on a paid plan. If you need to upgrade, you can use the steps in this article to up…

Why is my Terms box empty when making an invoice in th…

So you have your default terms set for invoices and estimates in your FreshBooks account. But when you go to create an invoice through the mobile app and click…

What device/version is the Android app optimized for?

The Android app is optimized for virtually every single phone device. But it is not ideal for tablets. We do recommend that you use the regular web version of F…

Can I use the iPad app in landscape?

You bet! For times when you need to type a long description for a line item or did a lot of work that needs to be recorded on a time entry, just put your iPad i…

How can I connect the Android or iPhone application wi…

If you created your FreshBooks account by installing the Google Apps App, you do not have a password and you will need one to connect the Android and iPhone app…

How do I attach receipts to Expenses on the mobile app…

Attaching receipt images to your Expenses using the mobile App is a great way to keep your paperwork organized. You can finally wave goodbye to the overflowing …

FreshBooks Card Reader - FAQs

With the FreshBooks Card Reader, you can now easily accept credit card payments wherever business takes you, quickly and securely right from your phone or table…

Can I unarchive or undelete something from the mobile …

Currently, there is no way to undelete and unarchive a client/invoice/estimate from the mobile app. You will need to go to the web app and follow these steps to…

What should I do if my phone with the app installed ge…

Fingers crossed this doesn’t happen to you but if it does, these are the steps you can take to ensure that your data is secure and reduce the likelihood t…

How do I edit the emails sent from the iPhone app?

You might have noticed that the emails that go out to your clients when sending them invoices through the iPhone app are different from your normal email templa…

How does the dashboard work in the iPad app?

Want to see how your business is doing with a quick glance of your iPad? Now you can with the available dashboard in the iPad app. When you tap on the Overview …

Can I use the FreshBooks iPhone app offline?

Absolutely! Want to make an invoice or an estimate? Add clients, create a project, track time or add expenses offline? You can do many things in the mobile ap…

How do I set the invoice number through the mobile app…

Invoice numbers are automatically assigned through the mobile app, but you can also change these invoice numbers as well. On Android Go into the edit mode…

I am getting an error that says “Sorry, your login doe…

Are you getting the following error message when trying to log into the mobile app?   If so, you probably are not logging in with your admin credentials and a…

How to refresh information on the mobile app?

On most list views in the app, you can pull the list down and once the moon turns into the sun you can let go and the system will pull any new information in yo…

The Android app won’t authenticate on my device when I…

The most common reason for authentication problems is browser-related. The login process on Android will redirect you to https://xxxxxxx.freshbooks.com on a we…

Can my staff use the mobile app?

Your staff members can easily use the mobile app to track time, invoice clients, create estimates, and log expenses. 1) Have your staff download the FreshBooks …

What does the Android app search against in the variou…

Need to quickly find a client or expense you filled on the road? With the super speedy search on the Android app, you can easily find the thing you are looking …

Can I view reports on the mobile app?

Do to the smaller screen size of mobile devices, Reports are only available through the web version of FreshBooks. Just head to your account on a Computer (or e…

What does the project budget bar mean and how can I us…

If you are on the list of Projects in the Android app, you might see some colorful bars. This budget bar will help you know from a glance if you are on track or…

Can I use secondary contacts with the mobile app?

You can add secondary contacts to clients using the mobile app. When creating a new client, or editing an existing client, there is a little green (+) sign un…

How do I log out of the mobile app?

The layout of the mobile app is different from the web. If you’re wondering how to log out of your account on your mobile device, just follow these three…

How do I run a search in the iPhone app?

Wondering how to do a search in FreshBooks on the iPhone? Just pull down! Alternatively, you can tap the time in the top banner and it should show you the sear…

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