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Payments

Which payment gateway should I choose?

Gateway Comparison Note: The below payment gateways are for FreshBooks Classic only. Only FreshBooks Payments and Stripe is supported in the all-new FreshBook…

FreshBooks Payments - What your Clients see

We’re focused on giving your Clients an easy credit card payment experience. Here’s what their experience looks like when they receive their Invoice…

How do I receive online payments?

In order to receive a payment online, you’ll need to connect your FreshBooks account with a payment gateway. You can check out our Gateway Comparison Guid…

Partial online payments using FreshBooks

FreshBooks now supports partial online payments! Your Clients can now pay part of the Invoice amount when entering in their credit card information. This featur…

How do Credits work?

Navigation How to add Credit How to apply Credit as payment How to delete a Credit Credits are a great way to track payments received from Clients that …

What do my Clients see when I bill them with Online Pa…

We’re focused on giving your Clients an easy credit card payment experience. Here’s what their experience looks like when they receive their Invoice…

Where is my money?

FreshBooks Payments If you are using FreshBooks Payments, here are some reasons that could be delaying the funds from reaching your bank account: Is it your f…

Payments Settings - Accepted Credit Card Types

FreshBooks gives you the ability to accept payments from multiple card types; Visa, Mastercard, American Express, and some lesser used cards (such as Discover, …

How do I refund in FreshBooks?

If you need to process refunds inside FreshBooks, you will need to process the refund through your payment gateway (FreshBooks Payments, Stripe, PayPal, etc) fi…

Payments Supported by FreshBooks: Overview

Payments Supported by FreshBooks – Accepting Credit Cards from your Clients All US and Canadian FreshBooks accounts automatically come with the ability to ac…

What does my client see when I bill them using auto-bi…

Auto-Billing is a FreshBooks feature that allows you to automatically charge a Client’s credit card on a regular basis through a Recurring Profile set up …

How do I connect my Stripe payment gateway to Freshboo…

Would you like to connect your Stripe account to FreshBooks? The connection between FreshBooks and Stripe is simple and easy to set up. You can even sign up dir…

How do I edit or delete a payment or credit?

To edit or delete a Payment or Credit: Click on the Invoices tab. Click on the Payment History sub-tab. To edit the entry: Click on the edit b…

What is PayPal?

PayPal is a payment gateway that allows you to process your Clients’ payments quickly. Clients can pay with a PayPal account or by credit card. PayPal is …

How do I use Late Fees/Late Payment Reminders?

How do I send out Late Payment Reminders? Even the most reliable Clients can sometimes forget about the occasional Invoice. Setting up late Invoice reminders in…

How do I add, edit or delete a payment?

In FreshBooks, income is tracked when you mark an Invoice as paid. This is done by entering in a Client’s payment manually (if you have the payment on han…

How can I get paid faster?

FreshBooks has a lot of tools and tips that will help you get paid faster. Try some of the suggestions below: Set your Default Terms Simply click on any Invoice…

How do I add income generated outside of FreshBooks?

In FreshBooks, all income must be associated to an Invoice. If you’ve received income outside of FreshBooks and would like to add it into your account, yo…

What are these extra credits that appear in my Payment…

If you manually enter a payment for an Invoice, and the amount is over the balance due, FreshBooks lets you know that you are paying more than the balance. Th…

What do I do when an online transaction fails?

First, you will want to look into why it might have failed, as it may fail for a few reasons: There could be a problem with the credit card used to pay the Inv…

How can I accept American Express (AMEX) through Fresh…

American Express now requires that a bank account be connected to your FreshBooks Payments account before accepting Payments via AMEX Credit Cards. Until your b…

How do Deposits work?

FreshBooks has the ability for you to easily request a percentage of your Invoice to be paid upfront as a Deposit. This feature is separate from our Partial Pay…

Payments Supported by FreshBooks: Deposits to your ban…

Want to know more? Head back to the Payments Supported by FreshBooks: Overview” FreshBooks Payments: your bank account How do I withdraw my funds to …

Why do I need to confirm my identity to make a payment…

Confirming your identity in FreshBooks will help ensure the security of your account and prevent unauthorized or fraudulent transactions. This is not a credit c…

What does it mean when Authorize.Net gives the error c…

This means that your Authorize.Net account is having problems integrating with FreshBooks. Don’t worry, it can be solved! You just need to reset your tr…

Entering Payments - How do I enter a payment when I us…

Payments will always reflect the currency of the invoice. For example: if your invoice was for 100 British Pounds, your payments to that invoice will automatic…

Can I use ACH when accepting payments through FreshBoo…

Payments Supported by FreshBooks is the newest and easiest way for FreshBooks users to get paid online with credit cards. We’ve added more robust ways to …

Using PayPal and Stripe with FreshBooks

Who is it for: Users in any of the supported countries Users looking for a quick and easy set up Users looking for a human and effective support process. B…

Online Payments – Do online payments work with multi…

If you have invoiced someone in a currency that is different from your default currency, then you CANNOT enable online payments. Most payment gateways will not …

Accepting credit cards through FreshBooks: who shouldn…

Accepting credit cards through FreshBooks - who is it not right tool for? While accepting payments through FreshBooks is quick and easy, it might not be the bes…

Payments Supported by FreshBooks: Transactions

Want to know more? Head back to the Payments Supported by FreshBooks: Overview FreshBooks Payments: Transactions Why has my client’s payment failed…

Payments Supported by FreshBooks: Settings and Access

Want to know more? Head back to the Payments Supported by FreshBooks: Overview FreshBooks Payments: Settings and Access How do I activate FreshBooks Payments…

Can I handle offline payments using FreshBooks?

Yes you can! To do this: 1) Go to the “Invoices” tab. 2) Check the box next to the invoice # and click “Enter Payment” at the top of the…

How much does it cost to accept credit card payments t…

The transaction fees to accept credit card payments through FreshBooks are: For VISA/ MC: 2.9% of the transaction total + $0.30 For AMEX: 3.5% of the t…

Payments Supported by FreshBooks: Account Security

Want to know more? Head back to the Payments Supported by FreshBooks: Overview FreshBooks Payments: Account Security Account security: I forgot my FreshB…

Payments Supported by FreshBooks: Features and Reporti…

Want to know more? Head back to the Payments Supported by FreshBooks: Overview FreshBooks Payments: Recurring profiles How do I use FreshBooks payments on…

What is the 1099-K form?

__Payments Supported by FreshBooks is currently limited to a small number of users as we roll out it out. If you are an existing FreshBooks user that would like…

Authorize.net - Where can I find my API Login ID and T…

Both your API Login and Transaction Key can be found under the Setting Menu on your Merchant Interface (on your Authorize.net account). Follow the instructions …

How do I connect my Braintree payment gateway to Fresh…

Do you have a Braintree account and want to connect it to your FreshBooks account? Are you thinking of signing up for a Braintree account and want to see what i…

Authorize.net & FreshBooks: What is the difference bet…

When connecting Authorize.net to FreshBooks to receive online payments, it’s very important to make sure that your Authorize.net account is a CARD-NOT-PRE…

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