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Payments
Where is my money?
FreshBooks Payments If you are using FreshBooks Payments, here are some reasons that could be delayi...
How do I refund in FreshBooks?
If you need to process refunds inside FreshBooks, you will need to process the refund through your p...
What do my Clients see when I bill them with Online Payments?
We’re focused on giving your Clients an easy credit card payment experience. Here’s what their exper...
How do I accept Partial Payments?
Partial payments allow your Clients to pay their Invoices online in multiple payments at the amount...
How do Credits work?
Credits are a great way to track payments received from Clients that have not been applied yet. You...
How do I accept Credit Card payments with FreshBooks Payments?
Accepting credit cards is fast, safe and easy. You can connect your FreshBooks account to one of our...
How do I choose which credit card types to accept?
FreshBooks gives you the ability to accept online payments from multiple card types: Visa, Mastercar...
How do I receive online payments?
You can accept online payments with any of our payment gateways available in FreshBooks. This includ...
Which payment gateway should I choose?
Note: The below payment gateways are for FreshBooks Classic only. Only FreshBooks Payments and Strip...
What do my Clients see when paying with WePay’s Bank Transfers?
Bank transfers allow your Clients to pay you directly from their bank account. To find out if you’re...
What is Stripe?
Stripe is one of our payment gateways that allows you to accept online payments from your Clients. S...
How do I manage my WePay account?
FreshBooks Payments is powered by WePay. All your transactional details can be found inside your WeP...
How do Deposits work?
FreshBooks has the ability for you to easily request a percentage of your Invoice to be paid upfront...
What are the transaction fees for FreshBooks Payments (US & Canadian Businesses)?
When processing online payments through FreshBooks Payments, there is a transaction fee included. Pr...
Why did a payment made through FreshBooks Payments decline?
There are a few reasons why your client’s payment made through FreshBooks Payments by WePay could ha...
What are Chargebacks?
A chargeback occurs when a credit card holder (such as a customer of yours) contacts their bank or c...
How do I use Late Fees/Late Payment Reminders?
Even the most reliable Clients can sometimes forget about the occasional Invoice. Setting up late In...
How do I add, edit or delete a payment?
In FreshBooks, income is tracked when you mark an Invoice as paid. This is done by entering in a Cli...
How do I add income generated outside of FreshBooks?
In FreshBooks, all income must be associated to an Invoice. If you’ve received income outside of Fre...
How long does FreshBooks Payments take to process payments?
FreshBooks Payments, powered by WePay, allows you to accept credit card payments online. The process...
How do I verify my FreshBooks Payments account?
FreshBooks Payments is powered by WePay for US and Canadian users. A WePay account is automatically....
How do I enable FreshBooks Payments on Invoices?
To start receiving online payments on your Invoices, you can enable FreshBooks Payments powered by W...