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Payments

Partial online payments using FreshBooks

FreshBooks now supports partial online payments! Your Clients can now pay part of the Invoice amount when entering in their credit card information. This featur…

What do my Clients see when I bill them with Online Pa…

We’re focused on giving your Clients an easy credit card payment experience. Here’s what their experience looks like when they receive their Invoice…

Which payment gateway should I choose?

Gateway Comparison You can enable gateways as the account administrator by going to Settings (top right) and the online payment section. Your business is …

How do Credits work?

Navigation How to add Credit How to apply Credit as payment How to delete a Credit Credits are a great way to track payments received from Clients that …

FreshBooks Payments - What your Clients see

We’re focused on giving your Clients an easy credit card payment experience. Here’s what their experience looks like when they receive their Invoice…

How do I refund in FreshBooks?

If you need to process refunds inside FreshBooks, you will need to process the refund through your payment gateway (FreshBooks Payments, Stripe, PayPal, etc) fi…

Where is my money?

FreshBooks Payments If you are using FreshBooks Payments, here are some reasons that could be delaying the funds from reaching your bank account: Is it your f…

Payments Settings - Accepted Credit Card Types

FreshBooks gives you the ability to accept payments from multiple card types; Visa, Mastercard, American Express, and some lesser used cards (such as Discover, …

How do I receive online payments?

In order to receive a payment online, you’ll need to connect your FreshBooks account with a payment gateway. You can check out our Gateway Comparison Guid…

Payments Supported by FreshBooks: Overview

Payments Supported by FreshBooks – Accepting Credit Cards from your Clients All US and Canadian FreshBooks accounts automatically come with the ability to ac…

How do Deposits work?

FreshBooks has the ability for you to easily request a percentage of your Invoice to be paid upfront as a Deposit. This feature is separate from our Partial Pay…

How do I connect my Stripe payment gateway to Freshboo…

Would you like to connect your Stripe account to FreshBooks? The connection between FreshBooks and Stripe is simple and easy to set up. You can even sign up dir…

Authorize.net & FreshBooks: What is the difference bet…

When connecting Authorize.net to FreshBooks to receive online payments, it’s very important to make sure that your Authorize.net account is a CARD-NOT-PRE…

What does my client see when I bill them using auto-bi…

Auto-Billing is a FreshBooks feature that allows you to automatically charge a Client’s credit card on a regular basis through a Recurring Profile set up …

How do I edit or delete a payment or credit?

To edit or delete a Payment or Credit: Click on the Invoices tab. Click on the Payment History sub-tab. To edit the entry: Click on the edit b…

How do I add income generated outside of FreshBooks?

In FreshBooks, all income must be associated to an Invoice. If you’ve received income outside of FreshBooks and would like to add it into your account, yo…

What does “Note: You can only pay with a PayPal accoun…

If you are a PayPal Standard (Business or Premium) user and your Client receives this message when they are trying to pay you, you need to verify your PayPal ac…

How can I get paid faster?

FreshBooks has a lot of tools and tips that will help you get paid faster. Try some of the suggestions below: Set your Default Terms Simply click on any Invoice…

How do I use Late Fees/Late Payment Reminders?

How do I send out Late Payment Reminders? Even the most reliable Clients can sometimes forget about the occasional Invoice. Setting up late Invoice reminders in…

What are PayPal Business Payments?

PayPal Business Payments is a PayPal pilot program for the United States and PayPal may change the pricing down the road. What are PayPal Business Payments? Pay…

How can I accept American Express (AMEX) through Fresh…

American Express now requires that a bank account be connected to your FreshBooks Payments account before accepting Payments via AMEX Credit Cards. Until your b…

Payments Supported by FreshBooks: Account Security

Want to know more? Head back to the Payments Supported by FreshBooks: Overview FreshBooks Payments: Account Security Account security: I forgot my FreshB…

What does "Your payment can't be completed. Please ret…

If you are a PayPal Standard (Personal, Business or Premium) user and your Client receives the following PayPal Error: “Your payment can’t be compl…

What do I do when an online transaction fails?

First, you will want to look into why it might have failed, as it may fail for a few reasons: There could be a problem with the credit card used to pay the Inv…

How do the three types of PayPal Standard accounts imp…

There are three different types of PayPal Standard accounts: Personal - Your Client can not pay you by credit card. They can only pay your via PayPal transfe…

What are these extra credits that appear in my Payment…

If you manually enter a payment for an Invoice, and the amount is over the balance due, FreshBooks lets you know that you are paying more than the balance. Th…

Can I handle offline payments using FreshBooks?

Yes you can! To do this: 1) Go to the “Invoices” tab. 2) Check the box next to the invoice # and click “Enter Payment” at the top of the…

How do I connect FreshBooks to a payment gateway to al…

To connect your payment gateway to your FreshBooks account, you’ll want to: Log in to your FreshBooks account Click on **Settings** (top right o…

What does it mean when Authorize.Net gives the error c…

This means that your Authorize.Net account is having problems integrating with FreshBooks. Don’t worry, it can be solved! You just need to reset your tr…

Verifying your account to accept credit cards through …

__Payments Supported by FreshBooks is currently limited to a small number of users as we roll out it out. If you are an existing FreshBooks user that would like…

Get notified about new FreshBooks Payments on Slack

Use Zapier to automatically post new FreshBooks payments to Slack in a chat message. Pick what you want the message to include, and the Slack channel where you …

Do my clients need a PayPal account to pay through Pay…

Typically, your Clients do not need a PayPal account to pay their Invoices through PayPal. There is an exception to this rule however: Within PayPal Standard, t…

Why do I need to confirm my identity to make a payment…

Confirming your identity in FreshBooks will help ensure the security of your account and prevent unauthorized or fraudulent transactions. This is not a credit c…

Online Payments – Do online payments work with multi…

If you have invoiced someone in a currency that is different from your default currency, then you CANNOT enable online payments. Most payment gateways will not …

Accepting credit cards through FreshBooks: who shouldn…

Accepting credit cards through FreshBooks - who is it not right tool for? While accepting payments through FreshBooks is quick and easy, it might not be the bes…

Using PayPal and Stripe with FreshBooks

Who is it for: Users in any of the supported countries Users looking for a quick and easy set up Users looking for a human and effective support process. B…

Can I use ACH when accepting payments through FreshBoo…

Payments Supported by FreshBooks is the newest and easiest way for FreshBooks users to get paid online with credit cards. We’ve added more robust ways to …

Entering Payments - How do I enter a payment when I us…

Payments will always reflect the currency of the invoice. For example: if your invoice was for 100 British Pounds, your payments to that invoice will automatic…

My client is trying to pay a partially paid invoice th…

Ever had your customer try and pay an invoice online across multiple payments, only to have them receive an error message? This is happening because of a settin…

What is the 1099-K form?

__Payments Supported by FreshBooks is currently limited to a small number of users as we roll out it out. If you are an existing FreshBooks user that would like…

Payments Supported by FreshBooks: Features and Reporti…

Want to know more? Head back to the Payments Supported by FreshBooks: Overview FreshBooks Payments: Recurring profiles How do I use FreshBooks payments on…

PayPal Error Message - "We can't process your payment …

What’s happening: Your clients are trying to pay you and they encounter the error message: “We can’t process your payment right now, so please…

How much does it cost to accept credit card payments t…

The transaction fees to accept credit card payments through FreshBooks are: For VISA/ MC: 2.9% of the transaction total + $0.30 For AMEX: 3.5% of the t…

How do I connect my Braintree payment gateway to Fresh…

Do you have a Braintree account and want to connect it to your FreshBooks account? Are you thinking of signing up for a Braintree account and want to see what i…

Authorize.net - Where can I find my API Login ID and T…

Both your API Login and Transaction Key can be found under the Setting Menu on your Merchant Interface (on your Authorize.net account). Follow the instructions …

Payments Supported by FreshBooks: Transactions

Want to know more? Head back to the Payments Supported by FreshBooks: Overview FreshBooks Payments: Transactions Why has my client’s payment failed…

My PayPal email is not associated with a PayPal accoun…

If you received an email that states that: “This payment could not be completed because the PayPal account you have provided, ‘xxxxxx’, is not…

Payments Supported by FreshBooks: Settings and Access

Want to know more? Head back to the Payments Supported by FreshBooks: Overview FreshBooks Payments: Settings and Access How do I activate FreshBooks Payments…

Payments Supported by FreshBooks: Deposits to your ban…

Want to know more? Head back to the Payments Supported by FreshBooks: Overview” FreshBooks Payments: your bank account How do I withdraw my funds to …

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