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Payments

Where is my money?

FreshBooks Payments If you are using FreshBooks Payments, here are some reasons that could be delaying the funds from reaching your bank account: Is it your f…

How do I refund in FreshBooks?

If you need to process refunds inside FreshBooks, you will need to process the refund through your payment gateway (FreshBooks Payments, Stripe, PayPal, etc) fi…

What do my Clients see when I bill them with Online Pa…

We’re focused on giving your Clients an easy credit card payment experience. Here’s what their experience looks like when they receive their Invoice…

How do I accept Partial Payments?

Partial payments allow your Clients to pay their Invoices online in multiple payments at the amount of their choosing. This feature is not enabled by default, b…

How do Credits work?

Credits are a great way to track payments received from Clients that have not been applied yet. You can apply this Credit towards existing and new Invoices for …

How do I accept Credit Card payments with FreshBooks P…

Accepting credit cards is fast, safe and easy. You can connect your FreshBooks account to one of our payment gateways, FreshBooks Payments powered by WePay (US…

How do I choose which credit card types to accept?

FreshBooks gives you the ability to accept online payments from multiple card types: Visa, Mastercard, American Express, and some lesser-used cards (like Discov…

How do I receive online payments?

You can accept online payments with any of our payment gateways available in FreshBooks. This includes credit cards, PayPal, and Authorize.Net’s ACH, so y…

Which payment gateway should I choose?

Note: The below payment gateways are for FreshBooks Classic only. Only FreshBooks Payments and Stripe is supported in the all-new FreshBooks. You can enable …

What is Stripe?

Stripe is one of our payment gateways that allows you to accept online payments from your Clients. Stripe is best for international users (see if your country i…

How do I manage my WePay account?

FreshBooks Payments is powered by WePay. All your transactional details can be found inside your WePay account, and you can access your account anytime by loggi…

What is PayPal?

PayPal is a payment gateway that allows you to process your Clients’ payments quickly. Clients can pay with a PayPal account or by credit card. PayPal is …

Why do I need a Card Not Present account with Authoriz…

Authorize.Net is one of our payment gateways that allows you to accept credit card payments online. For steps to enable Authorize.Net on your Invoices, check ou…

How do I enable Authorize.Net on my Invoices?

Authorize.Net is one of our payment gateway options to allow you to accept credit card payments online. Authorize.Net is ideal for those who are looking to proc…

How do Deposits work?

FreshBooks has the ability for you to easily request a percentage of your Invoice to be paid upfront as a Deposit. Deposits allow you to specify the amount to b…

What are the transaction fees for FreshBooks Payments …

When processing online payments through FreshBooks Payments, there is a transaction fee included. Pricing is very simple - it’s 2.9% + $0.30 on all card t…

Why did a payment made through FreshBooks Payments dec…

There are a few reasons why your client’s payment made through FreshBooks Payments by WePay could have failed. When a payment fails, the client will always se…

What are Chargebacks?

A chargeback occurs when a credit card holder (such as a customer of yours) contacts their bank or credit card company to dispute a charge that was made through…

How do I use Late Fees/Late Payment Reminders?

Even the most reliable Clients can sometimes forget about the occasional Invoice. Setting up late Invoice reminders in your FreshBooks system lets you gently (o…

How do I add, edit or delete a payment?

In FreshBooks, income is tracked when you mark an Invoice as paid. This is done by entering in a Client’s payment manually (if you have the payment on han…

How do I add income generated outside of FreshBooks?

In FreshBooks, all income must be associated to an Invoice. If you’ve received income outside of FreshBooks and would like to add it into your account, yo…

What is Braintree?

Braintree is one of our payment gateways that allows you to accept online payments from your Clients. If you haven’t already, you can sign up for Braintre…

How long does FreshBooks Payments take to process paym…

FreshBooks Payments, powered by WePay, allows you to accept credit card payments online. The process of receiving your clients’ payments can take an average …

How do I verify my FreshBooks Payments account?

FreshBooks Payments is powered by WePay for US and Canadian users. A WePay account is automatically created for you whenever you create a FreshBooks account. Yo…

How do I enable FreshBooks Payments on Invoices?

To start receiving online payments on your Invoices, you can enable FreshBooks Payments powered by WePay. There are two ways to connect your FreshBooks account …

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