Need a hand?

Find what you need on the FreshBooks Support page. From Client tips to Invoice tricks and everything in between.

Rather speak to a human? Give our award-winning Support team a shout:

support@freshbooks.com
1.866.303.6061

Support Team
< Account Settings

How do I update my admin email, username and password?

The email associated with your account allows FreshBooks to identify your account, and send you important email communications, like billing information and more. Along with your login credentials, which is your username and password, you can update this anytime you need with the below steps:

  1. Log into your account
  2. Click on My Account at the top right of the page
  3. Click on the Administrator sub-tab
  4. To update your email, rewrite in the Email field
  5. To update your username, rewrite in the Username field
  6. To update your password, enter your current password in the Current Password field, then the new password in the next two fields
  7. When you’re done, click on the Save button.

Administrator profile with email, username and password fields.

The changes will be applied immediately. If you’ve updated your email address, the next email you receive from FreshBooks will go to the new email instead. If you’ve updated your login credentials, you can use those next time you log into your account on the web or on your mobile device.