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I’m a Client, how do I pay my Invoices automatically?


If you as a Client are being billed for subscription-based services or products, you can easily save your payment details so that you are automatically billed each time you are invoiced. Your credit card information can be used to pay the Invoice and be securely stored for future Auto-Billing transactions on this Invoice.

This is done via Auto-Billing in FreshBooks. This works together with Recurring Profiles to automatically bill you every time an Invoice is generated and sent to you, the Client.

From time to time, your saved credit card may get declined due to either incorrectly entered credit card details, or outdated/incomplete credit card details.

Read below on how to save, update and remove your payment information.


Paying a Declined Auto-Bill

If your credit card information is outdated or expired, this can cause the Recurring Invoice to decline. You can pay the Invoice directly while updating your credit card details to re-enable future automatic payments (Auto-Bills) with these steps:

  1. Find your most recent email with a link to the recurring Invoice. Open this link
  2. On the Invoice that declined, click on the Pay Online button
  3. Enter your updated credit card details and billing address
  4. Check the box off next to Save card and automate future payments to enable recurring payments (Auto-Billing)
  5. Save_and_automate_future_payments

  6. Click on the Pay Now button to finish.


Adding your Credit Card Information:

  1. Find your most recent email with a link to the recurring Invoice. Open this link
  2. On the Invoice, click on the Pay Online button
  3. Enter your credit card details and billing address
  4. Check the box off next to Save card and automate future payments to enable recurring payments (Auto-Billing)
  5. Save_and_automate_future_payments

  6. Click on the Pay Now button to finish.


Updating your Credit Card Information:

  1. Find your most recent email with a link to the recurring Invoice. Open this link
  2. Click on the Edit Card link in the notification box above the auto-paid Invoice
  3. Edit_Credit_Card_link

  4. Alternatively, click on Profile in the top right corner, then click on the Automatic Payments sub-tab
  5. Profile_Automatic_Payments_Edit_Card

  6. Click on the Change Card button
  7. Add in your updated credit card details and click Save Card to finish.


Removing your Credit Card Information:

  1. Find your most recent email with a link to the recurring Invoice. Open this link.
  2. Click on the Edit Card link in the notification box above the auto-paid Invoice
  3. Alternatively, click on Profile in the top right corner, then click on the Automatic Payments sub-tab
  4. Click on the Change Card button
  5. At the bottom, click on the Remove your card link and you will no longer be billed automatically.
  6. Remove_Credit_Card