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< Payments

My PayPal email is not associated with a PayPal account.

If you received an email that states that:

“This payment could not be completed because the PayPal account you have provided, ‘xxxxxx’, is not associated with a PayPal account. You have possibly made a typo or entered the wrong email address.”

This email can also indicate that an echeck was attempted via PayPal which will result in a pending status until the funds are cleared. If this is your first payment, you will want to double check that your PayPal email is connected to a verified bank account.

  1. Log in to your PayPal account.
  2. Click on your “Profile” link.
  3. Click on your “Add/Edit Email” option.
  4. There should be an option to ‘Confirm’ or ‘verify’ your email address if it hasn’t been done already.

Important: Please note that any goods or services sold on an invoice using FreshBooks are not eligible for PayPal Seller Protection. To learn more about PayPal Seller Protection, please follow this link: