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What does “Your payment can’t be completed. Please return to the participating website and try again” mean for PayPal?

PayPal Error

If you are a PayPal Standard (Personal, Business or Premium) user and your Client receives the following PayPal Error: “Your payment can’t be completed. Please return to the participating website and try again”, you may need to follow these steps to resolve the error:

  1. Log into your PayPal Account
  2. Click Profile
  3. Click More Options
  4. Select My Selling Tools
  5. Click Block Payments
  6. Under the Payment Receiving Preferences, find the Block payments from users who: section
  7. Uncheck the Initiate payments from the Pay Anyone subtab of the Send Money tab option
  8. Click Save

Here is what this screen looks like:

Important: Please note that any goods or services sold on an Invoice using FreshBooks are not eligible for PayPal Seller Protection. To learn more about PayPal Seller Protection, please follow this link.

If you are still experiencing any problems, please give us a call at 1-866-303-6061 or send us an email.