It happens to the best of us, we get a new credit card, update every possible account we can think of, and still manage to forget someone.
If you received the “Your scheduled payment has been declined” email from us, no need to fret, just update your billing information using the steps here.
Also, if you want to use the same credit card but are unable to, these are some of the common issues:
- Not enough funds in your account
- Incorrect credit card information/number
- An issue with your credit card provider or bank.
Usually we find that a call to your bank clears up the issue – if you let them know that you allow FreshBooks/2ndSite Inc from Canada (our incorporated name) to charge your card on a recurring schedule, that will help.
If all else fails, you can always give our amazing Support a call at 1-866-303-6061, or shoot us an email at email@example.com.